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Forum Discussion
RN314 locking on large backup jobs
I have been trying to backup one of the shares on my RN314 for the past 2 weeks and the box gets compleatly locked up when ever I try. OS verson: 6.4.1 Drive setup: (4) 1Tb Drives (Raid 5) Shar...
Back to the issue insted of talking about the lack on support from Netgear.
I have opened a support case for my issue. so far they have not provided any solutions that help.
I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.
Jeff_howard wrote:Back to the issue insted of talking about the lack on support from Netgear.
I have opened a support case for my issue. so far they have not provided any solutions that help.
I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.
OUCH... thanks for reply, this is NOT what I wanted to hear, but really appreciate you posting back - this is insane.
ITguru1 wrote:
Jeff_howard wrote:Back to the issue insted of talking about the lack on support from Netgear.
I have opened a support case for my issue. so far they have not provided any solutions that help.
I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.
OUCH... thanks for reply, this is NOT what I wanted to hear, but really appreciate you posting back - this is insane.
Update: The engineer I spoke too didn't have a solution at this point, but said based on the logs it appears to be the NAS going into Kernel Panic while performing the backup. He suggested I try a different USB port with the same USB drive and if it happens again, try a different USB drive - so more testing... and then upload the logs for further review. Also, the engineer doesn't believe this is related to 6.4.0/6.4.1, but I've been running the same configuration for two years without a hiccup until the most recent firmware(s) was installed. Coincidence?
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