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RNDP6000 booting ... and the it stucks on boot

Cajodo
Aspirant

RNDP6000 booting ... and the it stucks on boot

While the RNDP6000 working, suddenly, the device was no longer reachable via Network. On the device itself, the display was dark, and Button for shutting down, was out of response. So, I had to shut down the NAS manually by disconnecting the power. :o(

 

After 10 sec.,I restarted the NAS, and in the display booting was shown, FS check is OK, and the empty squares are filled with the HDD-Numbers. but the "booting ..." message is still there.

 

What have I done until yet?

I have another RNDP6000. I changed the HDD to the other device. And on this is the same effect booting ...

then I started the BootMenue and reinstalled the OS again (2.4.27)

I checked the Memory, without any changes.

 

Does anybody know what to do? 

Model: ReadyNAS RNDP6000|ReadyNAS Pro 6 Chassis only
Message 1 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

AND:

if I remove all HDDisks, I can access the NAS via telnet on the 192.168.168.168 networkaddress

if I try telnet with HDD loaded, telnet ist neither possible on 192.168.168.168 nor on the "normal - local-IP-Address (10.100.xxx.xxx)

 

Message 2 of 18
StephenB
Guru

Re: RNDP6000 booting ... and the it stucks on boot

Do you have a scratch disk (not part of the array, and one you are willing to re-format)?

 

If so, try doing a fresh install with just that disk installed.  If it works (my guess is that it will), then the problem is definitely with the disks.

 

If you have a windows PC, then try testing each disk with vendor tools (seatools for seagate, lifeguard for western digital).

 

Note you should label them by slot, so you can properly restore them later on.

Message 3 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

No, I have no scratch-Disk (at the moment). in the tech mode the Device is via IP reachable. How can I copy the files vial telnet to my local computer (Mac)?

Or, how to mount a Mac-Drive and copy the data. 

 

Message 4 of 18
StephenB
Guru

Re: RNDP6000 booting ... and the it stucks on boot

One possibility is that one of the drives has failed, and that is interfering with the boot.  So maybe try 

  • power down, remove disk 1, power-up
  • power down, replace disk 1, remove disk 2, power-up
  • ...

and see if the NAS will boot with one of the drives missing.  Just be careful to make sure that the NAS is powered down when you insert/remove disks for this.

 


@Cajodo wrote:

No, I have no scratch-Disk (at the moment). in the tech mode the Device is via IP reachable. How can I copy the files vial telnet to my local computer (Mac)?

 


It might be possible to mount the data volume manually, and then start up SMB.  But there is something clearly wrong, and you don't want to do damage. 

 

Do you have reasonable linux experience?  If not, Netgear paid support is one option - you could ask for "per-incident" support.

 

Message 5 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

I tried to remove a disk (powerless)

after restart a message appears -> booting ... check Disk4

I think, it is not a good idea to remove more disks ...

 

I have basic linux knowledge.

with my Mac terminal I have startet a

telnet 192.168.168.168

user: root

password: infr8ntdebug

while the nas was in tech mode

I started the raid with the shellscript (bash)

start_raid.sh

dann /dev/md0 nach /sysroot einhängen

mount /dev/md0 /sysroot

folgende Befehlt kann ich nicht richtig erklären:

mount -t proc /proc /sysroot/proc

mount /dev /sysroot/dev

chroot /sysroot

vgchange -ay c

mount -a

danach kann ich ,die Festplattenstruktur sehen.

wie kann man die Festplattenstruktur jetzt per SMB erreichen?

(SMB - aktivieren?)

 

Message 6 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

sorry, I changed the language, translation:

after that, mount  /dev/md0  to /sysroot 

mount /dev/md0 /sysroot

the following commands I can not explain exactly:

mount -t proc /proc /sysroot/proc

mount /dev /sysroot/dev

chroot /sysroot

vgchange -ay c

mount -a

after that, I can look at my HDD-Structure

how can I access the HDD-Structur via SMB?

How can I activate SMB?

Message 7 of 18
StephenB
Guru

Re: RNDP6000 booting ... and the it stucks on boot

Try /etc/init.d/samba start

Message 8 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

starting Samba daemons: nmbd smbd

everything looks fine. but connection is not possible

I tried:

smb://192.168.168.168/myPersonalShare

I tried to connect with root and my personal password,

I tried with my username on the nas and my password.

and 

I tried with root and infr8ntdebug.

the last attempt ended very quickly, the first ones took nearly 5 seconds, until the message occurs, that I had to connect my administrator 🐵

 

Any ideas?

Message 9 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

Maybe the problem is here while starting the raid:

 

Message 10 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

in RAIDar everything looks OK (for me)

today, I checked (all the time) the disks (bootmenue) with no issues.

 

Message 11 of 18
StephenB
Guru

Re: RNDP6000 booting ... and the it stucks on boot

One option is to connect a USB drive to the system and offload the data (not over the network).

 

Try smbclient -L 127.0.0.1  You'll need to enter the root password to proceed.  It will show you the list of shares that SAMBA is advertising.

 

You can also try smbclient -L 127.0.0.1 -U username  It will prompt for the password of that username, and show you what shares that user can access.

Message 12 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and the it stucks on boot

Thx Stephen,

I can see the folder, on which the smb-client should have access to, but it is not possible to connect them on my Mac.

 

So lets try via usb.

I have created a folder for mounting my usb -device.

mkdir myusb

with blkid -o list -w /dev/null I have localized //dev/sgd1

mount /dev/sdg1 /myusb

I can create a folder on the USB-disk

but it is not possible to copy files ????

 

because it is telnet???

I tried several combinations like

cp /sysroot/MySourceFolderName /myusb

with error:

cp: cannot stat "/MySourceFolderName":No such file or directory

 

 

 

 

Message 13 of 18
StephenB
Guru

Re: RNDP6000 booting ... and the it stucks on boot

It sounds like something might be wrong with the path.  What happens if you enter ls /sysroot/MySourceFolderName

Message 14 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and then it stucks on boot

Hi Stephen,

that is the problem. If I list the MyFolder:

# ls /sysroot/MyFolder

ls: /sysroot/MyFolder: No such file or directory

 

it looks like an folder, to which I can mount something.

 

with the chroot /sysroot  I think I make sysroot to my actual rootDirectory

what the vgchange -ay c command really does, I do not know,

 

mount -a

present 2 errorMessages:

mount: special device /MyFolder4 does not exist

mount: special device /MyFolder4-snap does not exist

(MyFolder4) is only one of 15 folders / shares I have on my NAS 

-a option shuld mount anyone. How to mount MyFolder1 or MyFolder2, what is the source? in a Raid. Or can I mount c like Drive c? And all my 15 folders are in c?

Do you know, how to mount c? 

Message 15 of 18
StephenB
Guru

Re: RNDP6000 booting ... and then it stucks on boot


@Cajodo wrote:

 

Do you know, how to mount c? 


mount -o ro /dev/c/c /c will mount it read-only (which might be safer for tech support mode).

Message 16 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and then it stucks on boot

Hi Stephen, I think, you made my day.
after mounting c, I mounted my usb HDD, and at the moment, I make some rsync, to save my data .... I will reply later
Message 17 of 18
Cajodo
Aspirant

Re: RNDP6000 booting ... and then it stucks on boot

Thank you very much Stephen,

everything worked fine. I have transfered / rescued my data to another Hardware (same model). Tomorrow, I will setup the broken NAS.

Have a nice day, it is not self-evidet, that you spend your time and knowledge for the community.

THX - Carsten

 

Message 18 of 18
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