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Ready NAS 104: identify failing drive

Saram
Aspirant

Ready NAS 104: identify failing drive

Hi,

This morning I heard clicking noises (click of death?) coming from my Ready NAS 104. I shut down the device and when I turned it on there were no more clicks. Regardless, I want to change the drive that was making click noises.

 

I checked the logs but there are no error messages other than hard drive capacity warnings like

"Volume: Less than 20% of volume Disk-04's capacity is free... "

 

Upon checking the HDD status I got the following:

            HDD one has ATA error: 103

            All others have ATA error: 0

 

I wanted to confirm if HDD one should be replaced

 

I appreciate your help.

 

Antonio

 

Ready NAS 104

Firmware 6.10.4 hotfix 1

 

 

 

 

 

 

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 1 of 3

Accepted Solutions
StephenB
Guru

Re: Ready NAS 104: identify failing drive


@Saram wrote:

 

Upon checking the HDD status I got the following:

            HDD one has ATA error: 103

            All others have ATA error: 0

 

I wanted to confirm if HDD one should be replaced

 


It is concerning, though one question is whether the count is growing or stable.

 

ATA isn't the only one that matters - you can see the others by downloading the log zip file, and look in disk-info.log.

 

I suggest running the disk test from the volume settings wheel.  That might restart the clicking.  After the test, download the logs again and take another look at disk-info.log and see what changed.

 

BTW, if a disk is clicking, it should be replaced no matter what the count is. 

View solution in original post

Message 2 of 3

All Replies
StephenB
Guru

Re: Ready NAS 104: identify failing drive


@Saram wrote:

 

Upon checking the HDD status I got the following:

            HDD one has ATA error: 103

            All others have ATA error: 0

 

I wanted to confirm if HDD one should be replaced

 


It is concerning, though one question is whether the count is growing or stable.

 

ATA isn't the only one that matters - you can see the others by downloading the log zip file, and look in disk-info.log.

 

I suggest running the disk test from the volume settings wheel.  That might restart the clicking.  After the test, download the logs again and take another look at disk-info.log and see what changed.

 

BTW, if a disk is clicking, it should be replaced no matter what the count is. 

Message 2 of 3
Saram
Aspirant

Re: Ready NAS 104: identify failing drive

Hi

Thank you. I downloaded the log and I found the info I needed:

Health data
ATA Error Count: 103
Reallocated Sectors: 420
Reallocation Events: 82
Spin Retry Count: 0
Current Pending Sector Count: 442
Uncorrectable Sector Count: 351
Temperature: 38
Start/Stop Count: 9653
Power-On Hours: 40523
Power Cycle Count: 107
Load Cycle Count: 827101

 

Hard drive one is failing. I will replace it once I get the 4TB WD Red plus I ordered today.

 

Thank you again.

 

Antonio

 

 

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 3 of 3
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