Ready NAS rn12p 3200 cant access my files

[Mobie]

ok wet to bed last night system shut down propley as ordered to at 02.00 and woke up at 10 am 

went to access my data about 1 pm and i could see my files but could not access them 

i looked at radir it said problem with voloume 

i told the system to restart it would not 

so i used the magic button on front

it restarted and i could see again my folders or and shairs etc but still could not access them 

i then told the system to restart and check 

the system will bot restart and i can  could see my files disapearing my my windows file mananger 

when i look at my shares on the 3200 yep no shairs all disapaired 

bur the system still says i have used 2.5tb and its still their as im 12% used 

so if my data is still their where has it gourn 

i need urgent help as a project files need are on that system 

[StephenB · Accepted solution]

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@Mobie wrote:

if i do reset il loos all my data will i not

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If netgear folks here don't volunteer to help you remotely, then you will be forced to telnet into the box and use ssh.  This won't be very simple, especially for someone who's never used ssh before.

I hope you can get the data off - general (future) advice is to put a backup plan in place.

[Mobie]

update i cann see my readynas 3200 i can see it on my network and veer radir 6 and 4

[StephenB]

What happens when you access it with windows file explorer?

What firmware is on the NAS?  Any apps installed (or ssh customizations)?

[Mobie]

hi their 4.2.30 latest

apps yes cloud but dont work lol 

bittorrent but not configerd

Neural Cloud Backup not config yet

ReadyNAS Photos

ReadyNAS Photos II

ReadyNAS Remote

no ssh as im not theat clever lol i have not played with that side yet not sure so i have not done any thing on ssh but am willing to learn 

ok now we have a change in whats its doing 

1 on the fp my shairs have returned 

2 i can now see two of the folders one of witch is Media/Photos not the reast i can click on  photos see then but they will not open and have an x on them 

3 their is slow acitivity on the hdd lights i have 9 drives xraid 

no lodgs

4 i did get message email last night saying deleting snap as not enoth space (Snapshot on volume C was invalidated and has been removed due to reserve space being completely used)

i hope all this helps 

i am able to chat skype message etc and can give access to unit if help is their 

[Mobie]

sorry orgot to say befor health is green across the board 

[StephenB]

I am guessing from your other thread that you purchased this unit used.  Is that the case?  (I'm not thinking it is faulty hardware, rather I am wondering if Netgear support is an option).

Some of these symptoms suggest a filling OS partition, but I'm not certain.  Perhaps try uninstalling the unconfigured add-ons next.

[Mobie]

hi i purchaced second hans used but it was working it seens that it was deleting a snap thig then went wrong it would be out of warrienty my other one was a 2100 got replaced with another 2100 this 3100 was purchaced from another person and has been workin great till noe hard where it seens to be ok 

[StephenB]

There is no manufacturer warranty on used units (and last I heard, Netgear won't offer paid support either).

Try uninstalling those not-yet-used add-ons, and see if that helps.

[Mobie]

update i have looked at file protocals and nothing is ticked ie cifl or afp etc when i try to select them then apply it flashes then back to nothing could this bedoing somthing like a rebuild 

[Mobie]

i have tried to uninstall it will not let le it says its done then after refresh they come back strange its like all funchions are locked out 

[StephenB]

This is sounding more and more like a full OS partition.  I am thinking one of the add-ons is to blame.

Unfortunately it is too late to install ssh (and it sounds like that's not a great option for you anyway).

Perhaps @mdgm-ntgr or some othe Netgear employee will offer to take a look remotely.  If not, a factory reset might be your quickest option.  You will need to restore from backup.

[Mobie]

if i do reset il loos all my data will i not

[StephenB · Accepted solution]

---

@Mobie wrote:

if i do reset il loos all my data will i not

---

If netgear folks here don't volunteer to help you remotely, then you will be forced to telnet into the box and use ssh.  This won't be very simple, especially for someone who's never used ssh before.

I hope you can get the data off - general (future) advice is to put a backup plan in place.

[Mobie]

i have found i have a seconed backup of most o fmy most inportant filse but i have lost the rest 

so i have doen a full factrey reinstall and its all up and running now thankyou fo rthe help