ReadyCLOUD not connecting (Ready Nas 314) #27477228

[SimpleeHosting]

I am unable to connect to readycloud, to get files.

I have done a tracert and the guy who did it states that there is a problem with netgear and they have a routing problem.

I have got the screen shot of it timd out, I need to be able to get access via readycloud.

I have put hte screenshot if what I get and it is just hanging and I have also put a screenshot fo the tracecert.

[mdgm-ntgr · Accepted solution]

I understand support has resolved this and your case is now closed.

[mdgm-ntgr]

We need more info on this.

Which firmware are you running?

When did ReadyCLOUD stop working for you? Did this coincide with any changes you made to your system?

[SimpleeHosting]

Firmware 6.5.2

No Changes to system and stopped working about 1 week ago, I have been in touch with support and they blamed BT but BT have check computer and internet and it is just readycloud which seems to be the problem.

[mdgm-ntgr]

ReadyNAS OS 6.6.0 is now available!

Can you send in your logs (see the Sending Logs link in my sig)?

[SimpleeHosting]

I have checked and it is telling me my firmware is upto date.

logs sent

Thanks

[SimpleeHosting]

I have removed some of the DNS server addresses (that was put in by your support, after last issues)

And this is working fine again now.

Many Thanks

[mdgm-ntgr]

O.K.

So the update to 6.6.0 solved it. 

You can now mark the post that answered your question as the solution by clicking the "Accept as Solution" button under the appropriate post.

[SimpleeHosting]

I removed the DNS except 1 but it worked and has now gone again, I have restarted system

I have tried a couple fo times and it seems to be intermitant (sometimes it works sometime it don't)

[SimpleeHosting]

Having to reply through this as when I click the link on the email I get I am getting  "A fatal server error occured and has been emailed to support personel. "

The issue is still there:-

Case No: 27477228
Case Summary: RN31400-Dave Williamson-The NAS is not visible on readycloud.netgear.com
Product: RN31400

[SimpleeHosting]

the original issue is still ongoing.

[mdgm-ntgr · Accepted solution]

I understand support has resolved this and your case is now closed.