ReadyCLOUD not connecting

[StephenB]

You might also note this post: https://community.netgear.com/t5/ReadyCLOUD/VPN-Disconnected/m-p/1218742/highlight/true#M6497

[mc41]

Im still having problems logging in remotely
Go to readycloud app
Update device
Finds NAS
Logged in
Connecting
Nothing 😡

[mc41]

Also says it is online.

[mc41]

Ok on Readynas admin page says "internet available "with a green tick

Big red X on services available 

[StephenB]

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@mc41 wrote:

Big red X on services available 

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You could try adding 8.8.8.8 to the DNS server list in the NAS.

[mc41]

Have done this. Its only on the nas sdmin that this needs to be done ?

[StephenB]

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@mc41 wrote:
Have done this. Its only on the nas sdmin that this needs to be done ?

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Usually yes.  It is also possible to do it in the router instead (which would then apply to all devices on the network that use dhcp).

[mc41]

So my next step in the elimination trial would b ? 🙄

[StephenB]

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@mc41 wrote:
So my next step in the elimination trial would b ? 🙄

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Given the number of posts from people who aren't connecting, I'd suggest letting it rest it bit.  Its possible (maybe even likely) that this is an issue in the Netgear cloud, not with your devices.

FWIW, I tried Remote some years ago, and wasn't happy with it's performance or reliability back then.  So I switched to other solutions (and am currently using OpenVPN with ddns).   A backup alternative to ReadyCloud might be something you need anyway.

[mc41]

Needs to be instructions on remedy for this.

[mc41]

Why can i access via https://readycloud.netgear.com/. And not the resdycloud app ?

[StephenB]

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@mc41 wrote:
Why can i access via https://readycloud.netgear.com/. And not the readycloud app ?

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That of course is the question.  The client connection is different (one uses a vpn connection, the other uses https).

[mc41]

Why the hell are netgear not attending this problem,that appears to be a large issue with lots people

[StephenB]

From another post here, it was pretty clear they were working on it.  I agree some communication would be nice.

[mc41]

Decided to call netgear australia. Time 11.15 am. Recorded message " office is clised please call back during office hours". ???

[mc41]

Ok  so now I can access everything in shared,OTHER than photo's = Access denied"  no idea why this is so,but it is doing my head in

[JennC]

Hello mc41,

Is this through ReadyCloud portal or desktop app? What OS also?

Regards,

[mc41]

Readycloud portal. Mac op system

[mc41]

Get in from here. http://readycloud.netgear.com/client/index.
Just not from readycloud app

[JennC]

Hello mc41,

Thank you! ReadyCloud app is currently problem and engineering team is already aware and working on it. The portal works, we suggest everyone to use the portal for the meantime.

Regards,

[BriBrom]

The portal is not working for the employee I have who connects remotely. For whatever reason, your latest brilliant firmware update knocked out his ability to use the browser portal to access my RN104

[JennC]

Hello BriBrom,

Do they already have files stored to their home shares? If not, remove then reinvite them.

Problem with desktop client is resolved now.

Regards,

[mc41]

I still have issues

I have done several reboots

I have reset permissions etc,,,

can I send log to someone ?

cheers

Bill

[mc41]

This is pathetic  no support from netgear  there help line  cant even understand english ?????????????????????????

NETGEAR help or this product goes back for refund

im over it

[JennC]

Hello mc41,

You still have problems access the NAS through the portal? If it is through the portal then you might get problems also through the desktop client app. The issue you have is not the same as the one I mentioned earlier that has been fixed.

Ok  so now I can access everything in shared,OTHER than photo's = Access denied"  no idea why this is so,but it is doing my head in

Wednesday at 4:13 PM

Is this the problem you are still experiencing? Are you using an invited ReadyCloud user or the main one account that is entered on the admin page's Cloud tab?

By the way, you have already marked one of the posts as the accepted solution, if the issue that you have raised is not resolved yet, unmark it since you are the original poster of this thread.

Regards,