× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

ReadyNAS 102 freezes/hangs frequently after upgrade to 6.2.3

praveenverghese
Aspirant

ReadyNAS 102 freezes/hangs frequently after upgrade to 6.2.3

My Readynas 102 hangs or freezes frequently after i upgraded to version 6.2.3. Does not respond to power button or cannot launch admin page, i have to always unplug the power cable and re-connect to start the nas drive. Runs well for some hours and then hangs again.
I downloaded and reviewed the log files but i cant find any errors. Or maybe i am looking at the wrong location.
Any help on this would be great.

-Praveen
Message 1 of 9
RX
Luminary
Luminary

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

Are the drives inside still healthy?
Have you tried doing OS reinstall? http://kb.netgear.com/app/answers/detai ... -or-312%3F
Message 2 of 9
Nhellie
Virtuoso

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

probably related to this thread:

viewtopic.php?f=65&t=80874

Do you have add-ons/apps installed on the unit?
Message 3 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

The common factor with this problem seems to be having openvpn installed.
Message 4 of 9
praveenverghese
Aspirant

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

I have not tried OS re-install.

I do not have the openvpn app installed, however i have the following apps.

Antivirus-Plus
SMB-Plus
PHPsysinfo for Readynas
Ajaxplorer.

Which log file should i look for errors, if there are any.

-Praveen
Message 5 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

Can you send me your logs (see the Sending Logs link in my sig)?
Message 6 of 9
praveenverghese
Aspirant

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

Hi Mdgm, i have emailed you the log files as you had suggested. Please let me know if you find anything unusual. Just a note, i do have scheduled my nas drive to automatically shutdown at 1am and startup at 6am, so you might find a lot of shutdown/startup in the log files.

Thanks in advance, and really appreciate your time on this.

-Praveen
Message 7 of 9
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

If you remove the rsyslog app does that make any difference?
Message 8 of 9
praveenverghese
Aspirant

Re: ReadyNAS 102 freezes/hangs frequently after upgrade to 6

i think i uninstalled rsyslog long time back. I only have the following apps currently running.

Antivirus-Plus
SMB-Plus
PHPsysinfo for Readynas
Ajaxplorer.

mdgm wrote:
If you remove the rsyslog app does that make any difference?
Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 3004 views
  • 0 kudos
  • 4 in conversation
Announcements