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Re: ReadyNAS 102 upgrade to 6.4.0
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ReadyNAS 102 upgrade to 6.4.0
Yesterday I foolishly updated my firmware from 6.2.5 to 6.4.0 on my 102 unit.
Since then all backups have failed.
I have a weekly backup carried out on a Saturday night, failed.
I have a daily backup carried out during the night, failed.
I have a simple daily backup carried out by me inserting a 32gb USB stick into the front socket to merely back up all the projects I am currently working on. I alternate these daily, having two sticks. This failed.
I have had my 102 unit just over two years and this is the third time a firmware upgrade has caused me major problems. In future once I have a firmware that works I shall leave well alone.
My old Readynas Ver1 went on for years and not a blip. I regret ever replacing that unit with this device although to be fair when it works it's good, but I simply can't rely on it.
I'm not an IT professional, I'm a surveyor, I don't have the IT skills and neither do I want them, to spend hours sorting problems that should never have occurred in the first place.
Not best pleased and tomorrow I'll be looking for another platform for keeping my data, I have had enough.
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Re: ReadyNAS 102 upgrade to 6.4.0
6.4.1 beta has a fix for the USB drive issue. https://community.netgear.com/t5/ReadyNAS-Beta-Release/ReadyNASOS-6-4-1-T29-Beta-2/m-p/999457#M6967
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Re: ReadyNAS 102 upgrade to 6.4.0
Hi
My sincere thanks for the information.
Somewhat concerned about the beta firmware as it was a previous beta firmware given to me to correct an earlier problem that ended up causing me even more major issues that required a factory reset and a reinstall of data, fortunately it had been backed up.
If it's a recognised issue then I think I'll wait for the normal firmware update.
I can't help but say that all these issues are ok for people with some IT skills but for many people who simply want a reliable device to protect their data this is totally unacceptable.
I shall be looking for another platform in the near future.
Thank you again.
John
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Re: ReadyNAS 102 upgrade to 6.4.0
@YorkBoy wrote:
I can't help but say that all these issues are ok for people with some IT skills but for many people who simply want a reliable device to protect their data this is totally unacceptable.
I don't think anyone is finding these issues acceptable (including Netgear). I'd still give 6.4.1 beta a try (I am running it on two NAS now). I am finding it better than 6.4.0, and I haven't seen anyone posting here saying it is worse.
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Re: ReadyNAS 102 upgrade to 6.4.0
Hmmm, yes I take your point but why do these problems occur again and again. All I can say is that I'm glad Netgear aren't writing software for aircraft...
I'll watch how things go and if there's no firmware update then I may try the beta.
It's a shame I can't reinstall 6.2.5 as at least it worked. However from the release notes for 6.4.0 it says this is not possible.
My thanks.
John
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Re: ReadyNAS 102 upgrade to 6.4.0
Any Netgear firmware version ending on 0 shouldn't be installed. Haven't yoou had any issues with freezing?
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Re: ReadyNAS 102 upgrade to 6.4.0
No freezing but lets not talk it up.
Once I get a stable firmware then I won't update again. I've had enough of this.
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Re: ReadyNAS 102 upgrade to 6.4.0
Cant say anything else than i totaly agree with you, I spend 2 hours with support yesterday regarding the firmware update and they want me to pay 107 EUR to get thier help (I have a valid Warranty untill Oktober 2016) just becouse i where frustrated and pushed upgrade in the popup window and updateded to 6.4.0. My NAS Setup is all standard working well and i only used it for Plex and Transmission so i thought that a upgrade shouldnt be a problem..... but i was soo wrong.....they screwed me and big time. Netgear seams to think as long as the fans on the NAS are working and the LED panel on there is no warrenty issue and its my fuault I installed a standard update. Starting to think they did this on purpose just to make me pay for support.
I'm so frustrated! I have loved netgear products before this, I have extenders, rauters, modem NAS and more but I will never again buy a netgear product from them after this session since you have to have both warrenty and pay for support to make standard firmware update.
I can save you the time with support by attaching my discussion, sorry for the long post but im frustrated. One funny thing is i asked three times for them to send me the chat log after and they promissed to do as you can see bellow but in the end i had to make a new support ticket just to get this conversation... i didnt get it becouse of technical error???? (more NETGEAR errors??? do they have any working system) LOL...
------------------------------------------------------------------------------------------------------------
Thank you for choosing NETGEAR.
Romano: My name is Romano with Expert ID 46489. How may I assist you today?
conny andersson: Hi! We have a readynas 104 and have recently updated the firmware to 6.4.0
conny andersson: We are experiencing problems getting error messages
Romano: What kind of error messages?
conny andersson: when we select the menutab "folder-luns" we get a message share_failed
conny andersson: XXXXXX0005 failed DB Query for user .sql....
Romano: Yes. For us to find the cause of this error, we need to further troubleshoot the NAS so that we can find a way ti fix it.
conny andersson: ok
Romano: Since the NAS is already beyond the 90 days of free support entitlement, I will be providing you with your support options.
conny andersson: Ok
Romano: You may look for troubleshooting steps on our support site (support.netgear.com) or on our forums (community.netgear.com) to fix this issue but that would take awhile. But if you need immediate assistance, I highly recommend for you to take advantage of the one of the OnCall Contracts for that would allow me to escalate this case to the Next Level of Support to further assist you with the troubleshooting
conny andersson: But as far as our understanding, theres no problem with the disks, which makes it a hardware/firmware problem? And if we cant fix it, shouldnt it be replaced or something? The warranty for this is valid?
Romano: There is no problem with the disks, what we have found so far is it has something to the with the software of the NAS. Further troubleshooting needs to be done on it for us to find the cause.
Romano: The Hardware of the NAS is still in good condition since you are able to access it via the Windows Explorer.
Romano: For us to assist you in troubleshooting the NAS, we highly recommend for you to take advantage of our OnCall Contracts.
conny andersson: What is the oncall contract then? As we have only performed a standard upgrade then it should be a warranty issue.
Romano: The OnCall Contracts are:
OnCall Contract for 1 Year: EUR 107
OnCall Contract for 3 years: EUR 125
OnCall Contract for 5 years: EUR 226
conny andersson: From what we understand from what we have read online, this is a wellknown issue with the upgrade and we expect netgear to work out the standard problems with an issue before launching it
conny andersson: Or quickly respond with a solution to the upgrade
conny andersson: Ide rather pay for a new non-netgear product then pay extra for support for a standard update from netgear that cant be reverser.
Romano: The issue that we encountered with the NAS regarding the update was with the NAS that is unable to boot up normally after the update.
Romano: What we have found so far was there is something on the software of the NAS and further troubleshooting needs to be done on it.
conny andersson: yes, and how can that not be a nas-issue??? And warranty related?
Romano: Since the NAS was able to boot up normally and you are able to access the shares via the Windows Explorer. You were even able to do the OS Reinstall on the NAS via access the Boot Menu.
Romano: That only means that the Hardware of the NAS is working.
Romano: Troubleshooting on the software perspective needs to be done on the NAS for us to find a fix for this situation.
Romano: Currently, the support that we can provide is limited since the NAS is already beyond the 90 days of free support entitlement.
conny andersson: yes, but the situation is caused by nas upgrade! Why should i pay 107 extra euros for something you have provoked though a update that doesnt work?
conny andersson: You might aswell do it on purpose for extra payment
conny andersson: Its nothing personal towards you Romano, but netgear cant send out a defect upgrade to customers and not take responsibility of solving issues related to it
Romano: I do apologize for the inconvenience but since the NAS was able to boot up normally, that only means that the firmware was successfully updated on the NAS.
conny andersson: Our error message doesnt state the same
Romano: But for us to further isolate the problem, further troubleshooting needs to be done on it.
Romano: There are a lot of factors that may cause this kind of error.
Romano: And further troubleshooting needs to be done on it.
conny andersson: If further troubleshooting is needed due to defect upgrade thats fine, but you cant expect us to pay extra for a minimum year of support due to a upgrade issue. It doesnt matter how many factors that may have caused it since it has worked perfectly before the upgrade and the upgrade caused it to defect. This only means the upgrade was bugged
conny andersson: What the bug did is not for us to understand since its in the standard upgrade
conny andersson: We want a netgear to take responsibility for their mistake in this
Romano: I do apologize for the inconvenience and I do know where you're coming from but we are unable walk you through the whole troubleshooting itself since the NAS is already beyond the 90 days of free support entitlement.
Romano: Then again, this is not the only option you have.
Romano: You may access our forums and look for related articles to assist you with this situation.
conny andersson: we've already tried looking on the forum and no answeres are given there.
Romano: You may start a thread on the forums. The forum administrator usually responds to new threads to assist you with it.
conny andersson: If you can give me a direct link to a forum with the answer fine, we'll try it but its not our responsibility to find out what bugs netgear upgrades include. Its not like we're able to edit the os files, then of ourse i would understand this. But aslong as its standard use of storage then ofcourse it is your problem that your upgrade distroyed the firmware. We have not edited any os files or similar
Romano: I do apologize for the inconvenience, but we are currently limited on doing a hardware check on the NAS since it is already beyond the 90 days of free support entitlement. Once we have isolated that the hardware is working and the problem is on the software, we can no longer walk you through the troubleshooting itself not unless the NAS has an existing OnCall Contract.
conny andersson: What we've seen from the forum they respond very rarely and are very unhelpful as we need this to be fixed now. From what your telling us now, you will loose us aas clients as you are unwilling to resolve a issue you caused, which is very unfortunate as we have been very satisfied with the nas. Is there anything you can do to help us?
Romano: I do apologize for the inconvenience and I do know where you're coming from but we can only provide assistance if the problem that you are experiencing is included in the known issues from the recent update.
Romano: But since your situation is of a different issue, the support that we can provide is limited.
conny andersson: so u mean if more ppl complain about the same issue your able to help, but just bevause we're first you want us to pay for it?
Romano: Since the last firmware update, if there are issues that come up, we collate these case and forward them to our Engineering department to test and confirm these issues. But they did not get this kind of issue on their tests.
conny andersson: well, if you help us and fix this problem through troubleshooting, and find anf prove that its our fault that this is not working ( os files we have changed to provoke this above standard usage or done anything above standard usage to the os) we can pay the extra support.
Romano: I do apologize but I cannot escalate the case to our higher tiers without any existing OnCall Contracts attached on the record of your NAS.
conny andersson: Can you send us this chat session please?
Romano: It will be sent to your Email address once it is done and you also have an option to print it on your Chat window.
conny andersson: If we pay the support now, and you cant prove it is our fault, can we get a refund then?
Romano: You may opt for a refund once the troubleshooting is done and it is isolated that the firmware caused it but then again, what you are paying for is the support. You may discuss it with the higher tier support that will handle the case.
conny andersson: Well, this doesnt sound convincing to us. We have a product with a valid warranty. You dont want to take responsibility for your defect upgrades, and not for helping to solve issues related to the problem you caused. You have lost one future customer today and our respect and our high thoughts of you as market leader. We will not be recommending you further. Please send us this chat history so we can post it in your foum and ask for assistance with the problem you caused.
conny andersson: Thank you for your time Romano, it not your fault, but please forward our complaint.
Romano: I do apologize for the inconvenience this has caused you and I do know where you're coming from. As much as I want to assist you, my hands are tied with the support that we can provide since it is already beyond the 90 days of free support entitlement and you're record also shows that you have also used up the one time grace support. The warranty that your NAS is currently entitled to is for the hardware and we can provide on a replacement if it was isolated as a hardware issue.
conny andersson: We shouldnt have, asthis was hardware related, as you should see in your files, and we got a replacement for this. But since your not willing to help us at all, just send us the chat please.
Romano: Yes. It will be automatically sent to your Email once the chat session has ended. You also have an option to print it on your chat window.
Romano: For now, Would there be anything else that I may be able to assist you with today?
conny andersson: No, just make sure to send the whole conversation and forward our dissatisfaction and complaint
Romano: Yes I will. I won't be taking much of your time for now. Once again, My name is Romano and thank you for choosing Netgear. You have a good one. Goodbye.
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Re: ReadyNAS 102 upgrade to 6.4.0
lol, dubbel post my bad this kid is a noob f*g....
cant understand where i delete it since this damn site cant change from german language to english....
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Re: ReadyNAS 102 upgrade to 6.4.0
Totally sick to death of this.
6.2.5 was fine, no issues, then along comes 6.4.0 and it's a nightmare.
so today I have been looking at another make of NAS, I have had enough of being an unpaid test pilot for Netgear.
I am trying to run a business, if my company vehicle has a recall to fix a problem I wasn't aware of I expect that repair to work. If my NAS tells me that it needs a firmware update I expect that firmware to at least make me no worse off that I was before. I am running a building business, I have customers, I don't have the time to tinker with my IT kit to make it work after it's been ruined by something the manufacturers have released as suitable to install.
fix it Netgear and do it quick.
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Re: ReadyNAS 102 upgrade to 6.4.0
Hello,
I think I have same problem. I upgraded my nas102 to 6.4 and was not possible to backup data to usb disk. nas102 always freezed. I upgraded my nas102 firmware to 6.4.1-T21. It did not solve problem with backup and my connection from PC to nas102 started be very very slow (is not possible to work) and some time connection PC-nas102 is totaly freeze. I upgraded nas102 firmware to 6.4.1-T29 beta 2 but nothing changed.
I am designer of aircraft and is very funny to read here that we are an unpaid test pilot (realy good joke YorkBoy 🙂 ), but getlemans from Natgear can somebody help me. It is little bit boring for me to test new firmware and see situation with my nsa102 is worse and worse. Please I need realy help.
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Re: ReadyNAS 102 upgrade to 6.4.0
Hi
Good post.
It beggars belief that given that so many people have this issue that it wasn't spotted by the software developers BEFORE they offered it to us.
Most annoying is that it seems I can't roll my system back to an earlier version, 6.2.5.... Why can't the firmware permit this and enable people like us to at least get back to a working system?
Netgear have written to me and suggested I install a beta firmware. Based on yours and others comments, the fact that a non beta tested(?) firmware, 6.4.0 has ruined all back up facilities and that about a year back another firmware problem I had was also supposed to be solved by a beta firmware and wasn't, do these people think I'm likely to go down this road again? They have to be joking.
I have a partly working 102 with no backup facilties, I'm not making a bad situation worse.
At the moment I'm at a loss what to do.
Thanks Netgear, thanks a bunch!
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Re: ReadyNAS 102 upgrade to 6.4.0
@YorkBoy wrote:
Netgear have written to me and suggested I install a beta firmware.
I do understand your pain/frustration.
However, I agree with their suggestion. The beta firmware is more stable/better than 6.4.0 (at least it is on my two OS 6 NASes).
I have seen some posts where it solved issues (and it did solve rsync backup lockups for me), and I've seen posters saying it didn't help. But I haven't seen any posts saying that it made things worse.
It is beta though, so it is your call.
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Re: ReadyNAS 102 upgrade to 6.4.0
Actually if you look further up this page you'll see someone who says that since he's installed T21 his NAS has gone slow. That is something I can do without, so no, I'm not touching anything.
Thinking about using my old Vers 1 Readynas which does a backup every Saturday night BUT it failed last Saturday and so is now some ten days out of date. I would have to manually go through my files and transfer over the later versions to the old Readynas. Bad enough having to do this as a result of a fault, really annoying when it's incompetence...
Been looking around at other solutions and think I'll move to a WD NAS if there's no solution soon.
Bye, bye Netgear, I'd like to say it's been fun but it hasn't...
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Re: ReadyNAS 102 upgrade to 6.4.0
@YorkBoy wrote:
Actually if you look further up this page you'll see someone who says that since he's installed T21 his NAS has gone slow.
Good reminder - I saw that earlier and wanted to run NASTester...
I am seeing ~38 MB/s for both read and write on my RN102. That is slower than it used to be (I recall ~70 MB/sec read and ~50 MB/sec write).
The RN202 is running 50-60 MB/s read and write.
So there does seem to be a slowdown with SMB with the beta.
The slowdown I am measuring is acceptable for me right now, but it would be nice if it wasn't there.
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Re: ReadyNAS 102 upgrade to 6.4.0
Hello,
I have some questions to somebody from NetGear or to some body who know it.
Like I wrote, NAS 102 is runig very slow after upgrade to 6.4.1-T21 and 6.4.1-T29 beta 2 (It is interesting to see that when I am connecting to NAS102 like admin through internet explorer NAS 102 runing ok) . I had not this problem with 6.4.0. My question is. Can I return back to 6.4.0? Do you think it can solve my problem with slow speed NAS102-PC PC-NAS102 (network is ok I checked it). If I will do OS reinstall what firmware will be in my NAS102?
May be this questions are stupid, but sorry i am not IT specialist.
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Re: ReadyNAS 102 upgrade to 6.4.0
Again careful here.
When I had problems I was once directed to beta firmware. Being cautious and like you not an IT expert I asked if I could reinstall the original firmware if the beta didn't work. I was told yes I could and still have this record from my online chat. However when I reinstalled the old firmware I wrecked my 102 and had to perform a factory reset losing all my stored data. In ordinary circumstances that would have been bad enough but the problems I had with my original firmware had been causing problems with my backups. Therefore I had to carefully restore my data using numerous older backups which fortunately I had kept and ultimately managed to restore my 102 to working condition. It took many weeks to carefully sort and check my data before I was confident that I had everything correct. Fortunately when the backup problem first occurred I started to make manual backups of current projects else these would have been lost.
I have always been paranoid about backups which has saved me.
Just got this from Netgear.
"Thank you for your response
I would like to inform you that I understand where you coming from, I know that you have a hesitation in updating the Beta firmware. However to fix the issue that your having with this is the update form our engineering team for now as they diligently working on the next available firmware.
You can always give us feed back once the BETA firmware will not work on your issue, For us to look for a work around on that. "
The last sentence doesn't give me much confidence if I read it right.....that I can give them feed back if the beta doesn't work so they can look for a word around.....oh right, so I'm a test pilot again am I?
I know it's coming up to Christmas but do they think I fell of the Christmas Tree?
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Re: ReadyNAS 102 upgrade to 6.4.0
@Kraken67 wrote:
Hello,
I have some questions to somebody from NetGear or to some body who know it.
Like I wrote, NAS 102 is runig very slow after upgrade to 6.4.1-T21 and 6.4.1-T29 beta 2 (It is interesting to see that when I am connecting to NAS102 like admin through internet explorer NAS 102 runing ok) . I had not this problem with 6.4.0. My question is. Can I return back to 6.4.0? Do you think it can solve my problem with slow speed NAS102-PC PC-NAS102 (network is ok I checked it). If I will do OS reinstall what firmware will be in my NAS102?
May be this questions are stupid, but sorry i am not IT specialist.
You can downgrade from 6.4.1 beta back to 6.4.0 if you wish. Just download 6.4.0 from netgear.com, and then use the manual install in services.
I don't know if it will solve your problem though. What transfer speeds are you seeing?
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Re: ReadyNAS 102 upgrade to 6.4.0
I am in good situation, if is possible to call this good situation 🙂 . I made backup before 6.4.0 upgrade. I had very bad experience with my stored data many years ago and I learned how important is to make backup. I am "only" looking for how to back my NAS 102 to something like normal work.
transfer speed
I don´t know what is my transfer speed now, because i don´t know how to measure it. Sorry. I can only tell that when i want to go into some folder on NAS 102 I have to wait very long time (my PC is on small network with 1Gbit router) or my conection to NAS102 is freezed (no responze from NAS102, is not possible to conet to NAS102 like admin etc.).
To be or not to be that is not question now, but to go back to 6.4.0 or not to go back to 6.4.0 that is the question 🙂
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Re: ReadyNAS 102 upgrade to 6.4.0
@Kraken67 wrote:
I don´t know what is my transfer speed now, because i don´t know how to measure it.
You can copy a large file in both directions, and use a watch
But if you have a windows PC you can download NASTester and use that http://www.808.dk/?code-csharp-nas-performance
Do you normally use SMB/CIFS or are you using something else?
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Re: ReadyNAS 102 upgrade to 6.4.0
Hi.
i suggest you raise this question on the support area of the Netgear site.
if you can't find this I will send you a link.
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Re: ReadyNAS 102 upgrade to 6.4.0
@YorkBoy wrote:
Hi.
i suggest you raise this question on the support area of the Netgear site.
A reasonable idea - you can use support.netgear.com. Or possibly PM skywalker and mdgm, and see if they want to take a look before you act.
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Re: ReadyNAS 102 upgrade to 6.4.0
OK, thank you guys. I will try to contact support tomorrow. In my country is time 11:30pm and I had long day. Thank you for your ideas.
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Re: ReadyNAS 102 upgrade to 6.4.0
Wednesday 6.40am
Just got this from Netgear.
I understand that your hesitant to use the beta firmware. However the firmware was created by our engineering to address the issues from the firmware 6.4.0. I do suggest to check this link: ******removed******** You can also wait for the next firmware release but we cannot provide ETA.
So just sent this to Netgear.
Sorry but its like this.
I have a perfectly good car (netgear 102) which is working just fine, I get a call from my garage (netgear) asking me if I would like to take it in and have the latest wheel nuts (firmware) fitted.
I take the car in have the new wheel nuts (firmware) fitted drive it out of the garage and one of the wheels comes loose.
'Oh dear what a shame, that shouldn't have happened' says the garage (netgear). 'Please be patient and bear with us........'
The garage (netgear) calls me, 'we have a temporary fix (beta firmware), it should work, come in let us change the wheel nuts (firmware) again, if another wheel comes loose let us know and we'll have to look at it again.
Actually all I want is the original wheel nuts fitted which were just fine. Do you people not understand?
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Re: ReadyNAS 102 upgrade to 6.4.0
YorkBoy - did you see ifixdevice's post here: https://community.netgear.com/t5/Using-your-ReadyNAS/rn104-updated-to-6-4-0-and-possible-solution-to...