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Re: ReadyNAS 2120 crash every little

alisys
Aspirant

ReadyNAS 2120 crash every little

Hello,

We have about a dozen NAS ReadyNAS, half are model 2120 and 2120v2.

These models give us problems that make them unusable every little time: balance, defrag ... that last up to 22 days and with a load higher than 10 in the system, so the NAS are not operational.

We need to know what is the necessary configuration so that no problems (job scheduling, firmware version...)

These NAS worked correctly until they reached a particular firmware version: what is the reason they are no longer functional?


Greetings.

Model: RN2120|ReadyNAS 2120 1U 4-Bay Diskless
Message 1 of 17
FramerV
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Hi alisys,

 

Would be best if we can see the logs of the units being affected.

 

How do I send all logs to ReadyNAS Community moderators?

 

 

Regards,

 

Message 2 of 17
FramerV
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Hi alisys,

 

Just would like verify if you would still like to pursue the troubleshooting of your device.

 

 

Regards,

Message 3 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

Is there any guarantee that the logs will solve it?

 

Get these logs will take us work and time and so far they have not been useful.

Model: RN2120|ReadyNAS 2120 1U 4-Bay Diskless
Message 4 of 17
FramerV
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Hi alisys,

 

The logs will help in determining what is happening with the ReadyNAS units.

 

If you are in a hurry, it might be best to get in touch with our phone support group to check what option do you have for a faster resolution.

 

Contact NETGEAR Support

 

 

Regards,

Message 5 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

How can I send the logs?

Message 6 of 17
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

FramerV provided a link to an article that explains how to do that in his first reply in this thread.

Message 7 of 17
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Can you please download the logs zip following the instructions and send those in? You can alternatively download the logs using RAIDar. There are logs in the logs zip that you can't get simply by creating an archive of /var/log

Message 8 of 17
FramerV
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

HI alisys,


We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 9 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

It is not resolved yet.

Please tell us the path of the logs you need in the operating system.

Message 10 of 17
bedlam1
Prodigy

Re: ReadyNAS 2120 crash every little

Try reading this article Downloading Logs and follow the instructions

 

If you cannot login to the NAS Admin UI use or download Raidar on a PC from here and follow the instructions above for sennding in logs

Message 11 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

Raidar doesn't works. The NAS is fully load and only reply to ping.

 

Please, indicate the routes of the logs so that we can send them.

Message 12 of 17
StephenB
Guru

Re: ReadyNAS 2120 crash every little

You can't download the logs from any of these systems?

 

If that's the case, then I suggest you use netgear support (my.netgear.com) instead of the community forum.  They can access remotely.

Message 13 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

We have access to system logs by console. And we try to use netgear support before but the chat but it almost never connects, when it does it takes hours and the last time we did not respond to the last questions.

Message 14 of 17
FramerV
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Hi alisys,

 

Based on the description of the issue that you have provided, I may need to check this with others who can probably assist you and get back to you as soon as possible.

 

Thanks for your cooperation!

 

 

Regards,

Message 15 of 17
alisys
Aspirant

Re: ReadyNAS 2120 crash every little

Thanks, we wait for response.

Message 16 of 17
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 2120 crash every little

Did you get my PM?

Message 17 of 17
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