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ReadyNAS 2120 - remove inactive volumes

ajbarnard1977
Aspirant

ReadyNAS 2120 - remove inactive volumes

Hey community. Got the dreaded "Remove inactive volumes to use the disk.Disk #1,2,3,4." today. I scoured the forums, tried to shutdown, let sit, reboot - no dice. I had 4x 4TB drives in it, then removed and replaced disk 1 with a new 10TB drive. Let it sync overnight, when I looked at in the the morning the balance scheduled task ran at the same time, and then I got the error message. I removed the new 10TB drive, replaced the old 4TB drive back into bay 1, let it sync, but it still throws errors. Suggestions?

 

What logs do I need to upload to see what drive could be bad? Here is disk_info.log, but I don't see any major issues (or am I missing something)? Is there another log that might provide more insight?

 

 

Device: sdb
Controller: 0
Channel: 0
Model: ST4000DM000-1F2168
Serial: 
Firmware: CC54
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe6b08c
Health data 
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
End-to-End Errors: 0
Command Timeouts: 10
Current Pending Sector Count: 0
Uncorrectable Sector Count: 0
Temperature: 39
Start/Stop Count: 798
Power-On Hours: 18271
Power Cycle Count: 165
Load Cycle Count: 43124

Device: sda
Controller: 0
Channel: 1
Model: ST4000DM000-1F2168
Serial: 
Firmware: CC54
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe6b08c
Health data 
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
End-to-End Errors: 0
Command Timeouts: 6
Current Pending Sector Count: 0
Uncorrectable Sector Count: 0
Temperature: 39
Start/Stop Count: 809
Power-On Hours: 18473
Power Cycle Count: 171
Load Cycle Count: 40170

Device: sdd
Controller: 0
Channel: 2
Model: ST4000DM000-1F2168
Serial: 
Firmware: CC54
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe6b08c
Health data 
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
End-to-End Errors: 1
Command Timeouts: 5
Current Pending Sector Count: 0
Uncorrectable Sector Count: 0
Temperature: 38
Start/Stop Count: 924
Power-On Hours: 23253
Power Cycle Count: 200
Load Cycle Count: 227246

Device: sdc
Controller: 0
Channel: 3
Model: ST4000DM000-2AE166
Serial: 
Firmware: 0001
Class: SATA
RPM: 5980
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe6b08c
Health data 
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
End-to-End Errors: 0
Command Timeouts: 2
Current Pending Sector Count: 0
Uncorrectable Sector Count: 0
Temperature: 34
Start/Stop Count: 795
Power-On Hours: 15392
Power Cycle Count: 137
Load Cycle Count: 38661

 

 

Thanks,

Drew

Model: ReadyNAS RND2120|ReadyNAS Duo
Message 1 of 12
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS 2120 - remove inactive volumes

Hi ajbarnard1977,

 

Welcome to the Community!

 

Yes, there are no major issues on your drives based on the disk_info.log.

 

You can check the kernel.log or the systemd-journal.log. You may be able to see more information there on what caused the issue.

 

Regards,

Message 2 of 12
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS 2120 - remove inactive volumes

Hi ajbarnard1977,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 3 of 12
ajbarnard1977
Aspirant

Re: ReadyNAS 2120 - remove inactive volumes

Hi John. Sorry for the late response, I was on holiday for a week. Could I send you those 2 other logs, none of it makes sense to me.

 

Thanks,

Drew

Message 4 of 12
StephenB
Guru

Re: ReadyNAS 2120 - remove inactive volumes


@ajbarnard1977 wrote:

Hi John. Sorry for the late response, I was on holiday for a week. Could I send you those 2 other logs, none of it makes sense to me.h

 

When you send logs to Netgear for analysis, you should always send them the full log zip file.

Message 5 of 12
ajbarnard1977
Aspirant

Re: ReadyNAS 2120 - remove inactive volumes

Thanks Stephen, I PM'ed him Robot Happy

Message 6 of 12
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS 2120 - remove inactive volumes

Hi ajbarnard1977,

 

Thank you for providing the logs. We will review it first.

 

By the way, do you have a backup of your data?

 

You can also try booting the NAS to Volume Read-only and check if you can access the data on that mode. You may check this link for the steps on how to access the boot menu and select the Volume Read-only.

 

Regards,

Message 7 of 12
ajbarnard1977
Aspirant

Re: ReadyNAS 2120 - remove inactive volumes

Unfortunately no (insert super sad crying emoji here). I will try read-only mode while you parse logs.

 

Thanks,

Drew

Message 8 of 12
ajbarnard1977
Aspirant

Re: ReadyNAS 2120 - remove inactive volumes

I tried read-only modes with original (4x 4TB drives), and new (1TB - 3x 4TB drives) and it still says the same error, but says nothing about being in read-only mode?

 

Thanks,

Drew

Message 9 of 12
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS 2120 - remove inactive volumes

Hi ajbarnard1977,

 

We have reviewed the logs. We don't see where the balance started while doing the resync of a new disk. It was seen on the logs that the system was kept rebooting while it was resyncing. The RAID is up but there is some issues with the file system.

 

Your balance only takes 10 minutes to run which is not a bad time frame, but just very busy for 10 minutes. It should not have affected the syncing. It looks more like the system was kept shutting down, then pulling disks might have caused it.

 

Data might still be intact but you will need a recovery service for this. NETGEAR support also offer this service (https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service) or you can go with 3rd party data recovery service.

 

Regards,

Message 10 of 12
ajbarnard1977
Aspirant

Re: ReadyNAS 2120 - remove inactive volumes

Thanks JohnCM_S for parsing those logs. If there is an issue with the filesystem, can I remove all the HDD's and do a manual reset of the system with 1 new HDD and then start introducing existing drives? I just feel like I did everything right inorder to expand the capacity and something went wrong on the hardware/software side. <shrug>

 

Thanks,

Drew

Message 11 of 12
StephenB
Guru

Re: ReadyNAS 2120 - remove inactive volumes


@ajbarnard1977 wrote:

If there is an issue with the filesystem, can I remove all the HDD's and do a manual reset of the system with 1 new HDD and then start introducing existing drives?

You can do a factory default, but that would destroy all your data, so you'd need to restore it from backup.

 

There's no reason to start with one disk, you can do the factory default with all drives in place.  The process is described on page 15 of the hardware manual: http://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf

Message 12 of 12
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