- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
ReadyNAS 2120 - remove inactive volumes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ReadyNAS 2120 - remove inactive volumes
Hey community. Got the dreaded "Remove inactive volumes to use the disk.Disk #1,2,3,4." today. I scoured the forums, tried to shutdown, let sit, reboot - no dice. I had 4x 4TB drives in it, then removed and replaced disk 1 with a new 10TB drive. Let it sync overnight, when I looked at in the the morning the balance scheduled task ran at the same time, and then I got the error message. I removed the new 10TB drive, replaced the old 4TB drive back into bay 1, let it sync, but it still throws errors. Suggestions?
What logs do I need to upload to see what drive could be bad? Here is disk_info.log, but I don't see any major issues (or am I missing something)? Is there another log that might provide more insight?
Device: sdb Controller: 0 Channel: 0 Model: ST4000DM000-1F2168 Serial: Firmware: CC54 Class: SATA RPM: 5900 Sectors: 7814037168 Pool: data PoolType: RAID 5 PoolState: 5 PoolHostId: 2fe6b08c Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 End-to-End Errors: 0 Command Timeouts: 10 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 39 Start/Stop Count: 798 Power-On Hours: 18271 Power Cycle Count: 165 Load Cycle Count: 43124 Device: sda Controller: 0 Channel: 1 Model: ST4000DM000-1F2168 Serial: Firmware: CC54 Class: SATA RPM: 5900 Sectors: 7814037168 Pool: data PoolType: RAID 5 PoolState: 5 PoolHostId: 2fe6b08c Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 End-to-End Errors: 0 Command Timeouts: 6 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 39 Start/Stop Count: 809 Power-On Hours: 18473 Power Cycle Count: 171 Load Cycle Count: 40170 Device: sdd Controller: 0 Channel: 2 Model: ST4000DM000-1F2168 Serial: Firmware: CC54 Class: SATA RPM: 5900 Sectors: 7814037168 Pool: data PoolType: RAID 5 PoolState: 5 PoolHostId: 2fe6b08c Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 End-to-End Errors: 1 Command Timeouts: 5 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 38 Start/Stop Count: 924 Power-On Hours: 23253 Power Cycle Count: 200 Load Cycle Count: 227246 Device: sdc Controller: 0 Channel: 3 Model: ST4000DM000-2AE166 Serial: Firmware: 0001 Class: SATA RPM: 5980 Sectors: 7814037168 Pool: data PoolType: RAID 5 PoolState: 5 PoolHostId: 2fe6b08c Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 End-to-End Errors: 0 Command Timeouts: 2 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 34 Start/Stop Count: 795 Power-On Hours: 15392 Power Cycle Count: 137 Load Cycle Count: 38661
Thanks,
Drew
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Hi ajbarnard1977,
Welcome to the Community!
Yes, there are no major issues on your drives based on the disk_info.log.
You can check the kernel.log or the systemd-journal.log. You may be able to see more information there on what caused the issue.
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Hi ajbarnard1977,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Hi John. Sorry for the late response, I was on holiday for a week. Could I send you those 2 other logs, none of it makes sense to me.
Thanks,
Drew
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
@ajbarnard1977 wrote:
Hi John. Sorry for the late response, I was on holiday for a week. Could I send you those 2 other logs, none of it makes sense to me.h
When you send logs to Netgear for analysis, you should always send them the full log zip file.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Thanks Stephen, I PM'ed him
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Hi ajbarnard1977,
Thank you for providing the logs. We will review it first.
By the way, do you have a backup of your data?
You can also try booting the NAS to Volume Read-only and check if you can access the data on that mode. You may check this link for the steps on how to access the boot menu and select the Volume Read-only.
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Unfortunately no (insert super sad crying emoji here). I will try read-only mode while you parse logs.
Thanks,
Drew
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
I tried read-only modes with original (4x 4TB drives), and new (1TB - 3x 4TB drives) and it still says the same error, but says nothing about being in read-only mode?
Thanks,
Drew
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Hi ajbarnard1977,
We have reviewed the logs. We don't see where the balance started while doing the resync of a new disk. It was seen on the logs that the system was kept rebooting while it was resyncing. The RAID is up but there is some issues with the file system.
Your balance only takes 10 minutes to run which is not a bad time frame, but just very busy for 10 minutes. It should not have affected the syncing. It looks more like the system was kept shutting down, then pulling disks might have caused it.
Data might still be intact but you will need a recovery service for this. NETGEAR support also offer this service (https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service) or you can go with 3rd party data recovery service.
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
Thanks JohnCM_S for parsing those logs. If there is an issue with the filesystem, can I remove all the HDD's and do a manual reset of the system with 1 new HDD and then start introducing existing drives? I just feel like I did everything right inorder to expand the capacity and something went wrong on the hardware/software side. <shrug>
Thanks,
Drew
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyNAS 2120 - remove inactive volumes
@ajbarnard1977 wrote:
If there is an issue with the filesystem, can I remove all the HDD's and do a manual reset of the system with 1 new HDD and then start introducing existing drives?
You can do a factory default, but that would destroy all your data, so you'd need to restore it from backup.
There's no reason to start with one disk, you can do the factory default with all drives in place. The process is described on page 15 of the hardware manual: http://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf