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ReadyNAS 3138 snapshot turnoff when device is rebooted or Egnyte Storage sync updates software

We have several ReadyNAS 3138 using Egnyte Storage Sync. The snapshot turnoff when device is rebooted or if Egnyte Storage sync updates the software. Is there a way we can get snapshot not to turn off?

Model: RN31843E|ReadyNAS 3138 Series 4- Bay (4x3TB Enterprise)
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NETGEAR Employee Retired

Re: ReadyNAS 3138 snapshot turnoff when device is rebooted or Egnyte Storage sync updates software

Hello CLeach,

 

May we ask for the current firmware version of your NAS? Also, are you referring to the snapshot of the ELC share?

 

Welcome to the community!

 

Regards,

JennC
NETGEAR Community Team
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Re: ReadyNAS 3138 snapshot turnoff when device is rebooted or Egnyte Storage sync updates software

We one that we have not update lately it is firmware 6.6.0  Yes the snapshot of the ELC. If the device reboot the snapshot gets turn off.

We others that are on firmware 6.7.1 Yes the snapshot of the ELC. If the device reboots or if Egnyte storeage snyc software updates automatically the snapshot gets turn off. 

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NETGEAR Employee Retired

Re: ReadyNAS 3138 snapshot turnoff when device is rebooted or Egnyte Storage sync updates software

Hello CLeach,

 

You might want to see the released notes of 6.7.5 where Snapshot was mentioned.

 

Regards,

JennC
NETGEAR Community Team
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