ReadyNAS 314 -D.O.A.?; Does not go into booting mode?

[rednil]

Hi everyone!

I’ve got a ReadyNAS Ultra 2 since 2012, where the setup and usage has been easy so far.

Recently I bought a ReadyNAS 314 Diskless and are now having some very hard to understand issues. Two WD40EFRX 4 TB were bought from a different supplier.

Windows 10, Firmware V6.5.1, RAIDar 6.3

Problem: Error message “No disks detected” when powering up

What I’ve done so far:

Mounted the two WD HDD in the first two racks from the left.

Connected power cord and netcable.

Installed RAIDar 6.3 Windows on laptop.

Powered on the ReadyNAS 314;

“Booting..II” solid text, “ACT” lamp is on and “Power” is blinking, “ACT” lamp turns of after appr. 2 minutes; “Booting…” after about 5 minutes, “ERR:  No disks detected” after about 5,5 minutes, blue power lamp is constantly blinking. Let it run for about 20 minutes – problem remains. Message on RAIDar is that “disks are missing” or similar.

Now I changed position of the HDD into different locations – same problem.

Then tried to get into booting mode;

https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314

1. Using a straightened paper clip, press and hold the Reset

1. While continuing to hold the Reset button, press and release the Power button.
   The system powers on. 
2. Continue to hold the Reset button until the status display screen shows a boot menu message.
3. Release the Reset
4. Press the Backup button to scroll through boot mode options.
   The status display screen shows the current boot mode option.

The ReadyNAS 314 is not reacting in any way – display shows only the same text sequence as described above. After about 5-6 minutes the same message appears again Error message “No disks detected”

Removed both HDD and tried to get into booting mode again, as described above – no reaction and later same error message Error message “No disks detected”

Repeated the above steps with network cable removed –same result

So, what conclusions are possible so far?

- both two brand new WD40EFRX 4 TB defective ?

                      - not so likely in my opinion

- both two brand new WD40EFRX 4 TB not properly mounted?

                      - could be, but hard to physically check inside the chassi. LED on chassi front are not active.

- problem with ReadyNAS 314 since it not even goes into different booting modes?

                      - could be

- problem with handling from my side?

                      - could be, but what?

Your ideas and suggestions would be highly appreciated!

Thanks! 🙂

[rednil · Accepted solution]

Hi @Marc_V,

thank you for posting additional tips and suggestions!

There were two problems:

1 – me (I didn’t press the “reset” button for more than roughly two minutes – trying for about 4,5-5 minutes got me into the “factory default” mode.) But that did only partly solve the problem.

2 – both the new HDR were broken. I took them to the reseller who confirmed this and straight away gave me two new ones. The new HDR’s were tested at the reseller before I left.

I must say I find it very surprising, to say the least, that both two brand new HDR’s were broken out of the box…

Thank you very much for posting and supporting!

Best regards!

rednil

[Marc_V]

Hi @rednil

Welcome to the Community!

If you just bought the ReadyNAS 314 I would suggest contacting NETGEAR Support for assistance, you can also test the HDDs you purchase by connecting it to your computer and running disk tests.

Just answered some of the steps you've done.

Then tried to get into booting mode;

https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314

1. Using a straightened paper clip, press and hold the Reset

1. While continuing to hold the Reset button, press and release the Power button.
   The system powers on. 
2. Continue to hold the Reset button until the status display screen shows a boot menu message.
3. Release the Reset
4. Press the Backup button to scroll through boot mode options.
   The status display screen shows the current boot mode option.

The ReadyNAS 314 is not reacting in any way – display shows only the same text sequence as described above. After about 5-6 minutes the same message appears again Error message “No disks detected”

Removed both HDD and tried to get into booting mode again, as described above – no reaction and later same error message Error message “No disks detected”

Have you tried booting the NAS with the disks and choosing Factory default? or Have you tried booting in to Tech support mode without the disk? this is to ensure there is no problem with the Chassis. If it booted in TS mode you can insert the disks into the chassis after you have tested that it's healthy and contact NETGEAR Support for assistance.

So, what conclusions are possible so far?

- both two brand new WD40EFRX 4 TB defective ?

                      - not so likely in my opinion

You can actually test the HDDs by connecting to your computer and running WD lifeguard or disk tools you have. You can also try using a different disk if you have a spare to check if it will boot properly. If the HDDs are the problem then have it replaced through reseller or warranty.

- both two brand new WD40EFRX 4 TB not properly mounted?

                      - could be, but hard to physically check inside the chassi. LED on chassi front are not active.

This is possible, make sure the trays are properly inserted. There are cases where the disk trays appear to be inserted but connects a little short on the SATA due to the trays/disks are not properly pushed inside so making sure it is properly inserted is also important.

- problem with ReadyNAS 314 since it not even goes into different booting modes?

                      - could be

- problem with handling from my side?

                      - could be, but what?

Your ideas and suggestions would be highly appreciated!

Thanks!

If this is a Chassis issue or if you are having issues on configuring the NAS, contacting your reseller or NETGEAR Support will be the best option for you to be assisted. Your device if recently bought should have 90 days of Phone support contract included.

Hope this helps!

Regards

[rednil]

Hi @Marc_V,

Thanks for your quick and detailed reply!

One thing I came to think of was that I might have expressed myself somewhat unclear.

Reason is; I suspect that the Chassi is defect since it does not react at all to my tries getting into boot mode, which I was trying to explain in my initial post.

Follow up questions from my side:

- is it possible to get into boot mode as described above without any disks inserted?

- if yes, then how come the Chassi never reacts to the step 3, 4 and 5 as described above? No reaction whatsoever, when pressing the “Backup” button as described under #5.

- or is it not possible to get into boot mode if no disks are present?

Later next week I’ll hopefully be able to check the HDD’s as suggested – thanks for the tip!

Monday I’ll call the reseller and ask them about the Chassi.

Thank’s and best regards!

rednil

[Marc_V]

Hi @rednil

Yes, it's possible to boot into Tech Support mode without the disks. If your NAS is on OS 6.9.3 there is already a safe mode feature wherein the OS will load without the disks.

If you have tried going into Boot menu and still not proceeding into Tech Support mode then yes, there might be a Chassis issue. Like what we have advised Contacting NETGEAR Support would be best to request for RMA, or you can contact your reseller if it's under 30 days.

Providing the Proof of purchase is needed when you contact Support.

Hope everything goes well, please update us once it's resolved.

Regards!

[Marc_V]

Hi @rednil

Have you contacted support or your reseller? Hope everything is okay now.

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

Regards,

[rednil · Accepted solution]

Hi @Marc_V,

thank you for posting additional tips and suggestions!

There were two problems:

1 – me (I didn’t press the “reset” button for more than roughly two minutes – trying for about 4,5-5 minutes got me into the “factory default” mode.) But that did only partly solve the problem.

2 – both the new HDR were broken. I took them to the reseller who confirmed this and straight away gave me two new ones. The new HDR’s were tested at the reseller before I left.

I must say I find it very surprising, to say the least, that both two brand new HDR’s were broken out of the box…

Thank you very much for posting and supporting!

Best regards!

rednil