ReadyNAS 4 Bay #4XK379EE0010D password recovery doesn't work

[Porschephile1]

I have followed every password recovery protocol, but no luck. Recovery question was Mother's maiden name, which I supplied but it still didn't work. I couldn't turn it off properly, so I unplugged, then rebooted. The IP address shows in the window, but I can't access the drive by IP address or through our LAN in the usual fashion. PLEASE HELP!  Thank you! John

porschephile1@gmail.com

[StephenB]

The serial number might help the mods, but this is a user-to-user forum.

What NAS model do you own?  NV+, NVX, Ultra, Pro, RN104, ...

One way to reset the password is to so an OS reinstall from the boot menu.  But exactly how to do that depends on what NAS model you have.

[JeraldM]

Hi @Porschephile1,

Looks like you have a RN424, kindly refer to this KB article on how to perform an OS Reinstall.

Regards, 

JeraldM

NETGEAR Community Team

[StephenB]

---

@JeraldM wrote:

Hi @Porschephile1,

Looks like you have a RN424, kindly refer to this KB article on how to perform an OS Reinstall.

Note this will

1. reset the admin password to password
2. reset the network config to use DHCP with no bonding
3. disable volume quota (can be enabled on the volume settings wheel).