i have just tried to upgrade my elderly ReadyNAS 600 from 4.1.4 to 4.1.8. after the requested reboot, raidar now reports 'Bad disks detected', showing them as 'Not Present'. it also doesn't show the model number and i can't connect to the unit via the shares or admin UIs. The disks were all fine before the update.
This sounds to me like something support should be helping you with. The local number for the UK would be 0844 875 4000. They may need to telnet into the unit to diagnose exactly what happened during the upgrade.
The power LED is slowly flashing (blue). Disk 1 LED is occasionally flashing green, disk LEDs 2-4 are just off. Raidar just reports: Bad disks detected and the disks column reads: Not present. As Model it simply shows: -- MAC and IP addresses and the hostname are the only info that Raidar shows.
it's not that i did anything nasty to it. it was accessible and Raidar was happy too before the upgrade.
how much $$$ per incident would i have to pay roughly?
funnily enough, i just had an issue with an also elderly thecus n7700 (out of production and warranty) device just earlier this week. during an attempted disk replacement the box dropped the entire raid. i logged a call with their support site, got an answer within minutes with a request for some port forwarding so for them to access the device and someone logging on to it, bringing the degraded raid back online. all this took exactly 63 minutes... and was free of charge.
This is not something Support would help with, at least not without requesting payment for Per Incident Support
You are correct with this one on the phone support Chirpa. Thank you for advising of this fact.
Another step you could take is to shut down the unit, and then test each of the drives with the manufacturer's diagnostic tools to make sure that there is nothing wrong with the hard drives. Be sure to keep the order on the drives though. The last thing we would want to do is mix them up.
