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ReadyNAS 6bay - blue flashing light - no boot
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I have owned my ReadyNAS about 7 years. It has performed flawlessly.
I have it configured for Raid 6 (for double disk failure protection).
Recently I lost the boot sector on my Dell tower (ugh!) and am in the process of rebuilding that system.
I was briefly able to access the ReadyNAS from my laptop (network connected).
The next day, the drive was unavailable. When I looked at it, the blue power light was flashing (with a random
single flash or a double flash... with no decernible repeating pattern).
HELP!
I'm open to suggestions.
I have 3TB WD Red NAS Hard Erives in each of the bays.
Thank you.
Solved! Go to Solution.
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The original delivery "window" was Friday through next Wednesay. It arrived on Saturday.
I began the process of replacing the old power supply on Saturday and finished it today (Sunday).
!. It did not have a protruding fan. Other than that, the physical dimensions seemed to be exactly the same.
2. The supplied cables were more than long enough (actually a bit longer than the original).
3. Once done, it seems to have resolved my issue (Yes!). Although I have NOT done a full diagnostic, the
unit booted, and stayed ON (with no flashing blue light).
Path forward: I really need to purchase a 2nd unit and (as a minimum) make a copy of all files on the original.
Thank you for all of your assistance and suggestions.
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Re: ReadyNAS 6bay - blue flashing light - no boot
What firmware are you running?
What status does RAIDar give you? https://kb.netgear.com/20684/ReadyNAS-Downloads
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Re: ReadyNAS 6bay - blue flashing light - no boot
Stephen,
As I had mentioned. My desktop system took a dive... and with it went RAIDar. So, no telling what it might read.
Additionally, the ReadyNAS is off-line and not communicating so finding anything out is proving to be problematic.
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
StephenB,
I downloaded RAIDar to my laptop.
I think the ReadyNAS heard us talking about it. It has stopped flashing the blue power light.
Firmware version is 4.2.22
It now says all six drives are up and healthy. Go figure!
Thanks for your assistance.
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
@jpooler wrote:
As I had mentioned. My desktop system took a dive... and with it went RAIDar. So, no telling what it might read.
You can't install RAIDar on the laptop???
If there anything on the NAS LCD panel?
Also, did you ever convert your NAS to run OS-6? Or is it running 4.2.x firmware (which the Ultra 6 Plus would have shipped with)?.
Normally the power light is blinking when the NAS is booting, and solid when it is running. There might be some diagnostic patterns if the boot fails, but I don't know off-hand what they would be.
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Re: ReadyNAS 6bay - blue flashing light - no boot
StephenB,
The saga continues...
I did install RAIDar on my laptop. Version 6.5.0
While I was doing the install, I noticed that the power light was steady.
After a bit, RAIDar was able to find the ReadyNAS and reported:
Firmware Version 4.2.22
All drive (6) "Healthy"
With a small on my face, I walked away. When I returned (30 minutes later) the ReadyNAS is back
to blinking the blue power light (and the small amber light below it with a button and label "Backup").
Now RAIDar says: "RAIDar could not find any NETGEAR storage on your network."
Could it be:
A. One (or more) of the drives is slowly failing... issuing intermittant failure codes?
B. Network problem?
C. The box (and internals) might be in the process of failing after seven (7) years?
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
Not sure what's going on. Maybe try rebooting and see if you can capture logs from the web ui. It likely is hardware (failing disk, failing PSU, or perhaps failing memory???). But maybe also check that the power cord isn't loose.
The firmware is out-of-date (4.2.31 is current), but I'd leave that be until you figure out what is happening.
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Re: ReadyNAS 6bay - blue flashing light - no boot
StephenB,
I had a thought last night (rare, but they do occur).
Maybe the unit is overheating, and the "thermal overloads" (if they exist) are taking the unit off-line.
With the unit plugged in, it seems to "wake-up" for a few minutes, then goes "back to sleep" (where
the blue power light starts slowly flashing, and the unit is unresponsive over the network connection).
This morning, I took out the disk drives and, with an air compressor, blew out all of the dust.
Unfortunately, I got the same result. (It was worth a try).
Question: If I purchased a new six bay chassis (say a RN526 or RN626. Can I pull the drives from
my 600U and plug them into the new chassis WITHOUT LOSS OF DATA?
My concern is that the new chassis might decide to reformat the drives.
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
No, you cannot just move the drives from a NAS running OS4.2.x to OS6 and use them as-is. There is a method of using the OS6 NAS to recover data, which you may need if you can't keep the Ultra6Plus up running long enough to do a complete backup. But you will have to start the system fresh, with either the same drives (wiped, after you've backed up the data) or new ones.
Normally, a thermal overload will shut down the NAS, not lock it up, and there will be warnings in the log before that occurs that should survive the reboot. So check the log as soon as you can after the next power-up and download the log .zip package, too.
My first guess on what's up with your system is the power supply. Check the log for voltage warnings. Your NAS is at the age where that often occurs, and a too low, but not dead, voltage can cause unusual problems. If you have a "spare" standard ATX12v power supply, you can use that externally to see if that's the problem. Then, you can either just use it that way to transfer the data, or look into a replacement. It uses a standard SFX (aka micro ATX) supply (except most need a cable extension), so it's not hard or overly expensive to find a replacement. And since you are rebuilding a PC, you clearly have the skills (though it's not really hard).
It could be a drive, but those don't typically heal themselves when cooled down, where power supplies can. But testing the drives with a PC (your laptop with a USB dock will work) wouldn't hurt.
A RAM problem is an outside chance. But you can run that test from the boot menu. If it similarly locks up in the memory test, that could also be a clue (though not necessarily that it is a memory issue).
Of course, there are any number of other potential hardware issues, but I've covered most of the repairable ones. But the Pro6/Ultra6Plus (and, really, all ReadyNAS) are built pretty tough. Lots of units much older than yours are still going strong, though many do have replacement power supplies (which, all things considered, still last a long time, but aren't going to last forever).
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Re: ReadyNAS 6bay - blue flashing light - no boot
Sandshark,
Thank you for your very complete message.
It appears that finding a suitable 12VDC power supply would be the next logical step.
I would love for the unit to run long enough to back-up all of the files, but it only seems to stay on-line for a few minutes. If I get it running long enough, I have no problem moving the data to another (yet to be purchased) unit.
When it was briefly running and connected to RAIDar, it reported that all of the disks were OK (but maybe that was just an electrical check).
I have an older (decommissioned) tower that might have a usable power supply. I will find something.
Thanks again for your response.
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
Sandshark,
Quick question: What is the four (4) pins on the back of the Ultra 6 Pro unit?
1. Is this where I would connect the SFX supply? OR...
2. Is this a power or communications outlet to be connected to an adjacent unit?
I've looked at the on-line Hardware documentation. They manage to "ignore" this connector (i.e., no description of any type).
TIA,
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
I believe you mean the serial connection. You can use that to gain console access to the NAS w/o ethernet.
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Re: ReadyNAS 6bay - blue flashing light - no boot
StephenB,
After opening the case, the answer to my last question was obvious.
I found a replacement power supply (out of Houston) and placed an order. With fingers crossed, I am hoping that replacing the power supply will be the solution.
Thank you for all of your help.
John
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Re: ReadyNAS 6bay - blue flashing light - no boot
You have to open the unit and connect the replacement supply to the the internal connections in place of the original one. If you are using an ATX supply externally, just run the cabling through a gap between the back and main chassis. If you are running it very long, use some masking tape to cover the gap and the fan outlet of the original supply so that the main fan continues to draw air through the drive bank.
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Re: ReadyNAS 6bay - blue flashing light - no boot
Looks like we were replying simultaneously.
Did you get the one on eBay labeled as a replacement supply? If so, please let us know if the cable is manufactured longer or if it just comes with a pre-installed extender. The picture on eBay doesn't sahow that.
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Re: ReadyNAS 6bay - blue flashing light - no boot
Sandshark,
Yes. It was offered through E-bay (and seems to be the exact model as is installed in my NAS). I was pleased
that I could actually find the power supply on-line.
They are saying delivery could be between Friday and next Wednesday.
I will let you know about the cable lengths when it arrives.
John (fingers crossed)
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Re: ReadyNAS 6bay - blue flashing light - no boot
Seasonic stopped making that original supply a few years ago, and the power specs on that one for the various voltages don't match the original. Given the seller and that the specs match, I'm pretty sure it's a KDM brand and that (in spite of them saying it might), it won't have the protruding fan because KDM ones don't. I just don't know if they actually had some made with a longer cable or pre-install an extension.
They've dropped the price on it $30 from when they first offered it, so it's now closer to the cost of buying a standard SFX and an extender, and I'd like to know if it's a good recommendation when others come along with the same need. If it really does have an extended main cable and doesn't have all the unneeded connectors, then it would be worthwhile to some to spend just a bit more.
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The original delivery "window" was Friday through next Wednesay. It arrived on Saturday.
I began the process of replacing the old power supply on Saturday and finished it today (Sunday).
!. It did not have a protruding fan. Other than that, the physical dimensions seemed to be exactly the same.
2. The supplied cables were more than long enough (actually a bit longer than the original).
3. Once done, it seems to have resolved my issue (Yes!). Although I have NOT done a full diagnostic, the
unit booted, and stayed ON (with no flashing blue light).
Path forward: I really need to purchase a 2nd unit and (as a minimum) make a copy of all files on the original.
Thank you for all of your assistance and suggestions.
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Re: ReadyNAS 6bay - blue flashing light - no boot
Well, that is the usual culpret, but the symptoms can vary so much it's hard to tell. Glad it was for you, since it's one of few repairable items.
Thanks for the information on that supply. Sounds like it could be the best suggestion for most who need one, at least those in the USA. Is it auto-switching from 110 to 220V like the original? Most users will be using one or the other, not switching back and forth, so it wouldn't matter, but it would be good to know.
If you switch to OS6 (which requires a factory default, so you have to back up and restore data), then you would be able to move your drive array to a native OS6 system if the Ultra6Plus fails in a non-repairable way. Since most 6-bay OS6 machines are faster than your Ultra6Plus, you could make the move now and relegate the old one to backup or cold spare duty. If one relies on the "BogoMIPS" calculation of the OS, which is not really a good benchmark, but all I have at the moment, the RN316 is a bit slower than the legacy systems with the faster processor. The remainder should be faster.
If you decide on a used legacy system, just be aware that the supply is likely as old or older than yours, so it could need replacement in short order. Also be aware that all 6-bay Pro models that have a part number ending in -100 have a much slower processor than those ending in -200. From what I've read here, the Ultra6Plus can have either of those, and there is no way of telling other than from the logs. Apparently, they initially shipped with the Pentium Dual E2160 @ 1.80GHz that the Pro -100 models did, but they switched to the Pentium Dual E5300 @ 2.60GHz of the -200 Pros. And the Ultra6 has an even slower Atom processor.