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Device wasn't booting up, removed discs, still not booting. Blue light flashing and fan running continually. Green lights flash twice then three times in quick succession. RAIDAR 4.3.8 locates the device but doesn't allow access to setup. Newer version of RAIDAR doesn't locate it. I hoped removal of the two discs would resolve but unfortunately not. I have a separate back up of the data so that's not a concern, looking for help to learn if the device is done for, or not.
Device wasn't booting up, removed discs, still not booting. Blue light flashing and fan running continually. Green lights flash twice then three times in quick succession.
LED blink behavior for 2 disk systems is three quick blinks of all disk LEDs and the backup LED, followed by an 1s delay, followed by a number of slow blinks. The number of slow blinks will be the error code.
Current error codes:
1 - Vendor mismatch
2 - No disks detected
3 - Bad contents on root partition of disks
4 - Flash error
5 - Unsupported RAID configuration
So this LED status is normal when there are no disks inserted.
looking for help to learn if the device is done for, or not.
I'd test the disks in a PC next using vendor tools (Seatools for Seagate; WD's Dashboard software for WD). That requires either using SATA or a USB adapter/dock.
If you can't do that, then perhaps try booting the system w/o disk 1 (leaving disk 2 in slot 2). If that still doesn't boot, then try again without disk 1.
If you haven't used the NAS in a long time, you might run into an SSL protocol error (or Cipher mismatch) when you try to access frontview. If you need help with that, let us know.
Thanks Stephen, disc 1 turns out is bad, boots with disc 2. I can see the device with the 4.3.8. but is up and down, can't access set up though. Shouldn't be any access issues as I disable the firewall. RAIDAR was problematic before the disc issue, worked well for perhaps 10 years then became unreliable for me. Perhaps I have the issue you mention in your last paragraph?
With the latest version of RAIDAR "cannot find any NETGEAR storage on your network". With RAIDAR 4.3.8 I can see the old version of frontview, the disc status is now green but when I click set up, I see the message attached.
The firmware will be the latest, which according to the Netgear site is 5.3.13 release 2017. If I connect via ethernet 5 I can see the folders and browse but I receive the earlier message when I access Set Up. I've turned off every protection option in Norton security and Windows so that nothing is blocking the connection. Since I can browse the folders there's no problem with access just set up options.
Firmware is 4.1.15, please see attached, browse button works, admin doesn't
The firmware will be the latest, which according to the Netgear site is 5.3.13 release 2017
One aspect is that you have the original Duo - not the v2. The labeling is confusing, you cannot rely on the part number label on the back. You apparently have hardware revision 2 of the original Duo.
I can see the folders and browse but I receive the earlier message when I access Set Up.
Not sure exactly why you are seeing this message, but you won't be able to access Frontview (the admin web ui) with the current version of Chrome anyway, due to the SSL protocol error.
I can see the NAS in windows explorer and the files I've saved down. I cannot access Set Up. I'd like to update to the latest firmware you advised but can't get in to Set Up do that. using Internet Explorer not Chrome as you advised. Turned off Wi-Fi. just used ethernet.
...sorry didn't answer your question about the cable connection. I was trying ethernet to see if worked as Wi-Fi wasn't. I can see front view over Wi-Fi but it keeps dropping off, that's why I tried ethernet.
...sorry didn't answer your question about the cable connection. I was trying ethernet to see if worked as Wi-Fi wasn't. I can see front view over Wi-Fi but it keeps dropping off, that's why I tried ethernet.
"Direct Connect" means that the ethernet cable is connected from the PC to the NAS (with no router in between). That would require disconnecting the NAS from the router and connecting it to the PC instead.
Is that what you did? I'm guessing not - that instead you simply connected the PC to your router. But it would be helpful to know.
Do you have any data on the NAS that you don't have backed up?
I connected the PC direct to the NAS with the ethernet cable. I have all the data backed up separately. I'm back on the wireless connection and as before can only access through raidar 4.3.8 not later version 6.5.
I connected the PC direct to the NAS with the ethernet cable.
And you pinged the NAS with that cable connected?
Just making sure that you properly configured the PC ethernet connection (when directly connected, you need to manually set the ethernet's IP address, subnet, and gateway).
I'm back on the wireless connection and as before can only access through raidar 4.3.8 not later version 6.5.
Well, you don't need RAIDar to connect to the admin web ui or to access the files, as you can browse directly to Frontview and connect to the shares directly in file explorer.. So that's really not a big concern right now.
Yes I when pinged I configured the connection correctly. I've directly cable connected previously when backing up the data. My concern is that the WiFi connection to the NAS hardly works. I can't use the latest radar. My Sonos devices can no longer find the music library on the network. I need to install another hard drive and I can't access set up. Feels like this device is no longer supported? Although I appreciate that you have tried to help.
@johnnyartois wrote: Feels like this device is no longer supported?
Netgear stopped selling it back in 2011, and the final firmware release was in 2017. So end-of-life for sure.
The lack of TLS 1.2 and SMB 3.0 will definitely make it harder to use over time.
@johnnyartois wrote: My concern is that the WiFi connection to the NAS hardly works.
Since the NAS doesn't have WiFi, that implies that ethernet will misbehave also.
@johnnyartois wrote: so it's the radar/set up access I need to resolve before I buy the replacement hard drive
One option (painful) is to do a factory default from the boot menu, and then set up the NAS from scratch.
Though if you have a spare disk, you could do the factory default with only the spare disk installed. That would let you tell if the NAS hardware is working ok.
This reformats the drive, and reinstalls the OS and application onto it. The admin password after the reset is netgear1. You'll have to create the shares again, along with any user accounts, etc. And reinstall any add-ons. After that, restore the data.
Thanks for your help Stephen, I've restored the unit to the latest firmware. RAIDar choses when to connect and drops frequently, so I'll use a cable for a more reliable connection when required. Just need to find a replacement HDD for redundancy. Is the solution for ERR_SSL_VERSION_OR_CIPHER_MISMATCH just to use internet explorer?
