× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Calder
Guide

ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Hi all,

 

Just updated 2nd 104 to FW6.5.1 and USB connected APC UPS no longer work:

 

Mon Jul 25 2016 11:32:14
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:32:11
System: Error communicating with UPS 'UPS' ().
Mon Jul 25 2016 11:30:03
System: New UPS on PortUSB detected. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:28:13
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:28:08
System: Error communicating with UPS 'UPS' ().
Mon Jul 25 2016 11:25:38
System: New UPS on PortUSB detected. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:25:28
System: UPS on PortUSB removed. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:25:13
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:25:08

System: Error communicating with UPS 'UPS' ().

 

Tried unplugging and re-plugging USB port with no help

 

Help please

 

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 1 of 13
Calder
Guide

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

I would like to go back to 6.2.5.  Is there a way to do that please?

 

Message 2 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

No we don't support downgrading to older firmware than 6.5.0 after you have upgraded to 6.5.x

 

Can you send in your logs (see the Sending Logs link in my sig)?

Message 3 of 13
Calder
Guide

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Thanks for reply.  I'll wipe all disks and attempt to go back to 6.2.x.  Fingers crossed.  Not only does UPS not work, performance is very poor in 6.5.x.

 

Message 4 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

The performance problem you are encountering is something else that could be troubleshooted.

 

Some users have bricked their units attempting unsupported downgrades.

Message 5 of 13
Calder
Guide

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Thanks for the headsup mdgm!  Just dont have time-window to back everything up to reinstall 6.2.x yet. At this point, performance drop is bad so I will need to get on with the downgrade soon. =(

 

Finally got the UPS to work by unplugging and replugging in USB multiple times.

 

Will keep you posted.

 

Cheers!

 

Message 6 of 13
ddoming73
Tutor

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Hi mgdm,

 

I have this exact same problem after upgrading to 6.5.1. My BackUPS Pro 950 worked well with the earlier version, but after upgrading communications became intermitent.

 

Can I post my logs here?

 

Regards

 

David

 

Message 7 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

You can send your logs zip file in (see the Sending Logs link in my sig)

Message 8 of 13
ddoming73
Tutor

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Logs sent. Thanks

Message 9 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Did you try unplugging and replugging the USB cable like Calder?

Message 10 of 13
ddoming73
Tutor

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Yes, twice already. No change in the UPS status shown below. The next thing I'll try is to turn off everything including the UPS. If you can think of any other test, please let me know.

 

ups.png

Message 11 of 13
ddoming73
Tutor

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Hi,

 

I confirm that a reboot of the Readynas solved the issue. The UPS is now detected and tt has been stable for 3 days now.

Message 12 of 13
Calder
Guide

Re: ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Yes, everytime you restart the NAS, be prepared to plug and unplug the UPS several times before it gets going again.  Very unfortunate.  For me, I have a 2nd NAS that's sharing the same UPS remotely, that just adds an extra layer of fun plugging and unplugging =(

 

 

 

Message 13 of 13
Top Contributors
Discussion stats
  • 12 replies
  • 3313 views
  • 0 kudos
  • 3 in conversation
Announcements