ReadyNAS Pro 4 X-RAID2 with 4 Drives not rebuilding array after Drive 3 Failure

[jcoomans]

Recently, my ReadyNAS Pro 4 had a Hard Drive that failed in Drive 3. Since I am using X-RAID2, my volume is now running unprotected. I purchased a spare, hot-swappable drive and replaced it, but my ReadyNAS isn't rebuilding the array.

When I look in FrontView, it still shows the old drive listed and as DEAD. However, when I look in Logs, it shows the drive failure, drive removal, new drive insertion, and then the final message, "Data volume will be rebuilt with Drive 3." However, it is not rebuilding the volume, and even if I reboot the system, it doesn't rebuild the volume.

Is there something I can do to kickstart the volume rebuilding process?

[DaneA]

Hi jcoomans,

Try to connect the new drive to a PC then format it to NTFS format.   Afterwards, insert it again to bay 3 of your ReadyNAS Pro 4 then observe if it will rebuild the volume automatically when inserted.

Regards,

DaneA

NETGEAR Community Team

[StephenB]

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@DaneA wrote:

Try to connect the new drive to a PC then format it to NTFS format.   Afterwards, insert it again to bay 3 of your ReadyNAS Pro 4 then observe if it will rebuild the volume automatically when inserted.

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I suggest rebooting the NAS first.  If the status doesn't change, then remove the drive (NAS running) and hot-insert it.  Be very careful to remove/reinsert the correct drive.

If that fails, then try the PC formatting.  

[jcoomans]

Tried hot-swapping and then restarting. No effect. I'll try formatting now.

[jcoomans]

Hmmm. . .I followed your advice, pulled the new drive, and used my PC to successfully format it as NTFS. Re-inserted the drive, saw that it was detected and tested, and then got the same message that the volume would be rebuilt with Drive 3, but nothing happens. Rebooted, and same result, "volume will be rebuilt with Drive 3," but nothing happens.

[StephenB]

Perhaps hover the mouse over the green disk circles (either in RAIDar or on the nas admin UI), and see if it gives you more status.

You might need support's help on this.

[jcoomans]

Yeah. . .I was aware of the what the green disk circles display, but no dice. The volume is not being rebuilt. I am on the phone with tech support, but they have determined that this is a "software issue," so I had to fork over $75 for a one-time case. We'll see what happens, but I'm on the second engineer so far. I'll update this forum after I get the results. I've been on the phone for an hour and 09 minutes, and no one has even gotten into the unit yet.

Not. Impressed. At. All.

Especially when paying for support on a hardware issue that should be covered under warranty.

[StephenB]

To clarify, I don't work for Netgear.

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@jcoomans wrote:
 Especially when paying for support on a hardware issue that should be covered under warranty.

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I've been told that if that turns out to be the case the fee is refunded. 

[jcoomans]

I know you don't work for Netgear 😉 Thanks for the attempt to help, I appreciate it.

I set up remote access, and they are supposed to contact me 24-48 hours after enabling it (which means sometime today or tomorrow at the latest). I'll be they claim it is a software issue, but we'll see.

I'll update this post when I know more.