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Re: ReadyNAS Pro 6 - Volume has disapeared

john_h1
Tutor

ReadyNAS Pro 6 - Volume has disapeared

I Have a ReadyNAS Pro6 running 6.5.1.  Last night I had a power outage and when the NAS came back up I had an error message saying it couldn't detect the disks.  I've had this before and going into boot loader and re-installing the OS has fixed it.  So I did this and now when it boots I can't see my volume and I have a message saying to remove inactive volumes. 

 

I will email my logs in

 

 

Model: ReadyNASRNDP600U|ReadyNAS Ultra 6 Plus Chassis only
Message 1 of 11

Accepted Solutions
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

Just to close off this thread.  Thanks to mdgm who remoted in and enabled me to recover all my data before I did a factory reset. 🙂

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Message 11 of 11

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john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

I emailed my ReadyNAS logs as per http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-a-readynas-forum-mod...

 

However, I got a bounce back saying this (I removed actual email addresses)

 

 

Concentrix Secure Email Gateway has blocked the following message:
    Message: B57c22d730000.000000000001.0001.mml
    Date: 8/28/2016
    From:xxxx@xxxxxxxxx
    To:xxxxxxxx@concentrix.com;xxxxxxxx@concentrix.com; xxxxxx@concentrix.com; xxxxxx@concentrix.com
    Subject: ReadyNAS Pro 6 - Volume has disapeared

xxx@xxxxxxx is not allowed to send to the intended recipient(s) as defined on Concentrix Email and Information Exchange Policy.

 

Message 2 of 11
StephenB
Guru

Re: ReadyNAS Pro 6 - Volume has disapeared

Did a moderator request the logs?  If so, does it seem possible that the mod requesting them had one of the rejected email addresses?

Message 3 of 11
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

I emailed the single email address but the bounce back had the four individual email addressees @Concentrix.com

Message 4 of 11
StephenB
Guru

Re: ReadyNAS Pro 6 - Volume has disapeared


@john_h1 wrote:

@I emailed the single email address but the bounce back had the four individual email addressees @Concentrix.com


The address is forwarded to a group, and clearly the distribution list is a bit stale.  

 

More importantly, if no one requested your logs I don't think anyone will look at them - especially it you didn't put someone's username in the subject line (with a link to the thread in the email body).

 

FWIW, I don't work for Netgear and probably am not the right person to look into your issue.

Message 5 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS Pro 6 - Volume has disapeared

Hi john_h1,

I got your PM and responded to it.

Message 6 of 11
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

Thanks mdgm,

 

Just to update the thread in case someone else has the same problem.

 

mdgm thinks there is an issue with the file system on my NAS and recommended I attempt to boot into volume read-only mode.  It would appear that the ReadyNAS Pro 6 does not have that boot mode available http://kb.netgear.com/app/answers/detail/a_id/21107/~/how-do-i-access-the-boot-menu-on-my-readynas-u...

 

So pending some other way I might be able to access the volume, it may not be recoverable 😞

 

I do have the really important stuff backed up, but the loss of the volume will still hurt.

Message 7 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS Pro 6 - Volume has disapeared

You could try the skip volume check option. I think that does volume read-only on legacy systems that are running OS6 as we don't have skip volume check for OS6.

Message 8 of 11
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

Skip volume check didn't bring the Volume back.

 

anything else I could possibly give a go? 

Message 9 of 11
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

Running Diagnostics from RAIDar returns this from the logs

 

2016-08-30 19:05:46: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-30 19:05:46
2016-08-30 17:22:13: ufsd: "umount" (sdh1): is unmounted at 2016-08-30 17:22:13
2016-08-30 06:51:02: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-30 06:51:02
2016-08-30 06:42:37: ufsd: "umount" (sdh1): is unmounted at 2016-08-30 06:42:37
2016-08-29 20:27:41: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-29 20:27:41
2016-08-27 10:33:31: journalctl[8229]: segfault at 7fa143728ef0 ip 00007fa14adedf71 sp 00007ffed1604090 error 4 in libsystemd-journal.so.0.0.3[7fa14adeb000+11000]
2016-08-27 09:51:41: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-27 09:51:41
2016-08-27 09:50:26: ufsd: "umount" (sdh1): is unmounted at 2016-08-27 09:50:26
2016-08-27 09:39:29: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-27 09:39:29
2016-08-26 21:07:26: kernel BUG at fs/btrfs/ctree.c:5196!
2016-08-26 21:06:48: kernel BUG at fs/btrfs/ctree.c:5196!
2016-08-26 21:05:32: kernel BUG at fs/btrfs/ctree.c:5196!
2016-08-26 17:50:57: BTRFS: error (device md127) in btrfs_update_root:152: errno=-5 IO failure
2016-08-25 20:55:36: ufsd: "mount" (sdh1): is mounted as NTFS at 2016-08-25 20:55:36
2016-08-25 20:52:52: [1058683.615259] ufsd: "umount" (sdh1): is unmounted at 2016-08-25 20:52:52
Message 10 of 11
john_h1
Tutor

Re: ReadyNAS Pro 6 - Volume has disapeared

Just to close off this thread.  Thanks to mdgm who remoted in and enabled me to recover all my data before I did a factory reset. 🙂

Message 11 of 11
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