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Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

vaprasad
Aspirant

ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Pro 6 running ReadyNAS OS 6.10.8 with RAID 6.  Unable to access any of my shares.  Web indicates "No volumes exist.  NETGEAR recommends that you create a volume before configuring other settings.  Navigate to System -> Volumes page to create a volume."

 

From the Admin page, error shows:

"Remove inactive volumes to use the disk.  Disk 1,2,3,4,5,6"

Admin System Volumes page showing all 6 bays as red

"Volume is inactive or dead".

 

How can I recover my volume? What files do I need to attach for troubleshooting? I've downloaded the logs zip file.

 

 

Message 1 of 10
Marc_V
NETGEAR Employee Retired

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

@vaprasad

 

Can you download the full logs and send it to us via PM? You can also email readynassupport@netgear.com

 

We may need to check if the array can still be mounted or if it will need data recovery.

 

Note: Data recovery charges may apply.

 

HTH

Message 2 of 10
vaprasad
Aspirant

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Thanks Marc,

I just sent the log file via email.  The PM option wouldn't allow me to attach the log file.

 

Thanks,

Vijay

Message 3 of 10
StephenB
Guru

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?


@vaprasad wrote:

I just sent the log file via email.  The PM option wouldn't allow me to attach the log file.

 


FWIW, the usual method is to put the zip into cloud storage (dropbox, etc), and PM a link.

Message 4 of 10
vaprasad
Aspirant

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Thanks for the heads up.  Just PM'd the link to Marc.

Message 5 of 10
vaprasad
Aspirant

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

Tech support said the device is old and no longer supported.

What steps can I take to troubleshoot?
So far, I've run a disk test which indicated:
Disk test failed in channel 3.

I powered off the unit and replaced disk 3.
Web interface still shows my volume as dead or inactive and still shows disks 1,2,4,5,6 in red and still tells me that I need to remove inactive volumes.

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.
Message 6 of 10
StephenB
Guru

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?


@vaprasad wrote:
Tech support said the device is old and no longer supported.


Not only that, they never supported OS-6 on legacy NAS like the Pro-6.

 

It sounds like you have no backup of your data - is that correct?

 


@vaprasad wrote:

The device was configured with RAID 6, so I'm confused that it is not trying to rebuild the volume at all.

Did the mods find anything in the log zip?

 

Sometimes the volume gets out-of-sync.

Message 7 of 10
vaprasad
Aspirant

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

No backups.  I got lazy about getting a replacement backup drive as utilization increased.

 

Never heard back from the mods on the what could be found.

 

 

Message 8 of 10
StephenB
Guru

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?


@vaprasad wrote:

Never heard back from the mods on the what could be found.

 


@Marc_V and @JeraldM - did you get the PM?  If so, did you see anything in the logs?

Message 9 of 10
Marc_V
NETGEAR Employee Retired

Re: ReadyNAS Pro 6 running OS 6.10.8 Volume Missing?

@vaprasad

 

Apologies for the delayed response it seems that my PM did not reach you properly.

 

This issue happened after the upgrade to 6.10.8 and I only found BTRFS errors  that affected the mounting of your volume. If you have backup, you can opt to restore the volume by re-initializing the NAS and restore data from backup. However, this is not the case so I think a Data recovery service would be needed. I will send another PM as well.

 

Thanks @StephenB for the mention

 

HTH

 

 

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