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Re: ReadyNAS Pro No Volume Exists #20437925

andrewlw
Aspirant

ReadyNAS Pro No Volume Exists #20437925

Panic level only at moderate here but is slowly rising so I'm REALLY hoping someone can help. Have looked through all the forums and bits make sense but I thought it may be easier to simply ask you all.
I have a Ready NAS Pro Business Edition [X-RAID2].
I had a disk fail for the first time last week. No issue there, just order a new one and wack it in (I thought). OK, did that. Redooted the system, it found the new disk and started to work it's magic. It informed me on the front panel it was working away but got to 60% ish and then stopped.
Have rebooted a few times and can still access it via RAIDar.
However there is no longer any volume.

Appreciate any help you can give.
Thanks in advance.
Message 1 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS Pro No Volume Exists

Please open a tech support case. If purchased within the last 90 days (unlikely) or if you have a current ProSupport Contract, give tech support a call. Otherwise open an online case (see Online Submission link in my sig). Post your case number.
Message 2 of 7
andrewlw
Aspirant

Re: ReadyNAS Pro No Volume Exists

Thanks. Good call.

Have done and case # is 20437925
Message 3 of 7
carlfredrikm
Aspirant

Re: ReadyNAS Pro No Volume Exists #20437925

Hi

Why don't you publish the answer here to avoid everybody (including me) to post their own case?
Message 4 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS Pro No Volume Exists #20437925

There are some issues which require expert assistance on a case by case basis from NetGear tech support.
Message 5 of 7
Paul8ain
Aspirant

Re: ReadyNAS Pro No Volume Exists #20437925

Some issues require expert ... But MOST DON'T, and that makes it a collossal waste of people's time!

Message 6 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS Pro No Volume Exists #20437925

This is an issue that requires expert assistance.

 

One disks fails and then presumably another fails during the resync when adding a replacement disk. Some care is necessary in such cases especially if there is no up to date backup.

 

Message 7 of 7
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