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Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

zeke561
Guide

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

Yes, I agree A sounds like the correct sequence. Regardless, I struck out on all of them. Smiley Happy

 

BTW I also tried simply putting the USB drive in the front port and powering it up, basically hoping that was first choice in the boot parameters.

Message 51 of 61
StephenB
Guru

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0


@zeke561 wrote:

Yes, I agree A sounds like the correct sequence. Regardless, I struck out on all of them. Smiley Happy

@JohnCM_S:  What do you recommend next?  Request an RMA?

Message 52 of 61
ronaldvr2132
Apprentice

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

Is there already clearity what could have happened? @zeke561 seems to have the same issue as I have and we did the same and followed the correct procedures. I hope Netgear is following this thread as well and if so please advise what the next steps are and also make sure to find the root cause of it to prevent that it can happen in the future again.

Message 53 of 61
StephenB
Guru

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0


@ronaldvr2132 wrote:

Is there already clarity what could have happened? 


Not exactly.  What we know is that the boot loader isn't working correctly. Both of you 

  • can't access the boot menu
  • can't see console output
  • can't perform USB recovery

So it sounds like whatever caused the problem corrupted the boot loader in the flash memory.  

 

That can't be fixed remotely, which is why I am suggesting contacting paid support and requesting an RMA.

Message 54 of 61
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

Hi @zeke561,

 

Can you also connect a PC to the NAS console port? Check the console output while the NAS is booting and also while you are doing a USB boot recovery. We need some information on console so we can check what is happening during the booting process and also during the USB boot recovery.

 

Regards,

JohnCM_S
NETGEAR Community Team
Message 55 of 61
zeke561
Guide

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

Yes I will try that.

Message 56 of 61
zeke561
Guide

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

This is what I get when the system tries to boot. This is actually after the fact, because the putty session crashes when I power the device off because it can't read from the serial device. :

 

SYSLINUX 4.06 EDD Load error - Boot error

Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key

 

I can't really try to see what's going on while I try a USB recovery, because of what I noted above. But after the fact I get the same error as above.

Message 57 of 61
ronaldvr2132
Apprentice

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

I received my replacement NAS today and before I am going to put my old disks in (in the same sequence) I want to understand a bit how configs and OS is stored on the ReadyNAS devices. I came across a thread linked to this threat where the following steps were advised:

1. Start by doing a clean install in the replacement NAS using a scratch disk (not in the array, as it will be reformatted).  Then install 6.10.0 on the NAS.
2. After that, power down and insert your original disks.
3. Power up, the system should either
 a. immediately come up or
 b. install 6.10.0 on the disks, and then come up.

 

This seems as a good start which I for sure will try. Before I take an action I later regret I want to make sure that the above is not influenced by:

1. The OS on the hard disks of my old NAS is probably 6.10.0 and the latest version now is 6.10.1. So if I do step one now firmware 6.10.1 will be on the NAS;

2. I have encrypted my hard disks and use an USB stick from which the key is loaded when I start-up the NAS. Could this influence the above steps.

 

Thinking about the steps are my assumptions correct that:

1. The configuration is only stored on the hard disks (as a clean install with a new hard disk and then replace the hard disk with the old ones should restore my old data and functionality and that makes me think that the confguration is on the harddisks and not on the read only memory of the NAS itself. Is this assumption correct?;

2. The OS itself is installed on both the read only memory and the hard disks and in normal situations when the OS is corrupted on the NAS it will be loaded from the hard disks again.Again is this assumption correct?

 

Again I want to understand what is stored where (on the read only memory of the NAS itself or the harddisks or on both) to have a bit of extra comfort level that after updating the firmware on the replacement NAS (from the supplied 6.6 to 6.10.1) and then powering it down, putting my old hard disks in and restarting it will result in my old functionlity and data restored. I don't have any apps installed and only use of what is native included in the OS of the RN628X.

Message 58 of 61
StephenB
Guru

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0


@ronaldvr2132 wrote:

 

1. The configuration is only stored on the hard disks (as a clean install with a new hard disk and then replace the hard disk with the old ones should restore my old data and functionality and that makes me think that the confguration is on the harddisks and not on the read only memory of the NAS itself. Is this assumption correct?;

Yes


@ronaldvr2132 wrote:

 

2. The OS itself is installed on both the read only memory and the hard disks and in normal situations when the OS is corrupted on the NAS it will be loaded from the hard disks again.Again is this assumption correct?


As far as it goes yes.  Another aspect is what happens if the version of the OS on the disks differs from what it is in the flash memory.

 

If that is the case, then in an OS-6 NAS the newest version wins.  That is, if the flash memory holds 6.10.1 and the disks hold 6.10.0, then the disks will be updated to 6.10.1.  If the flash memory holds 6.10.0 and the disks hold 6.10.1 then the flash is updated.

 

The idea of updating the flash with the scratch disk first is to minimize the mismatch - preferrably not updating either the the disks or the flash memory until you are ready/willing to do that.

 


@ronaldvr2132 wrote:

So if I do step one now firmware 6.10.1 will be on the NAS;


I'm not sure how you are reaching that conclusion.  You can install 6.10.0 manually on the scratch disk - either upgrading (or downgrading) the flash memory.  Either way, you can ensure that 6.10.0 is in the flash before you migrate the disks.

Message 59 of 61
ronaldvr2132
Apprentice

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

Hi @StephenB  thank you very much for the clarrification. I will manually update the new NAS to 6.10.0 and then migrate the harddisks over. Fingers crossed all data and configs is still there. Thanks again.

Message 60 of 61
ronaldvr2132
Apprentice

Re: ReadyNAS RN628X stuck booting after confirming reboot to install firmware 6.10.0

After receiving my replacement RN628X I updated the firmware to V6.10.0 with a new initial install using a new hard disk. After this firmware update I have shut down the NAS and replaced the new hard disks by my old hard disks and started the NAS up again and now it is up and running again. Although I hope Netgear can find a solution that prevents that a ReadyNAS get's bricked with a firmware update, I am happy with the provided solution and support! 

Message 61 of 61
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