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Re: ReadyNAS Vault on 2100 - Spinning Logo

CanIGetAHoya
Aspirant

ReadyNAS Vault on 2100 - Spinning Logo

I have an old ReadyNAS 2100 and would like to connect it to ReadyNAS Vault.

I am running latest/greatest ReadyNAS Firmware as well as the Vault Add-on.

When I try to apply the email address/password on the NAS, I get a spinning icon that never goes away (until I reload the web page) and it simply won't connect. I confirm that the password is accurate.

 

I've tried several browsers in case it was a GUI issue but am now out of ideas.

 

 

ReadyNAS 2100 v2 [X-RAID2]

Firmware RAIDiator 4.2.3.1

ReadyNAS Vault v3.8.3

Model: RNRX4430|ReadyNAS 2100 12TB (4 x 3TB Enterprise)
Message 1 of 5
JohnCM_S
NETGEAR Employee Retired

Re: ReadyNAS Vault on 2100 - Spinning Logo

Hi CanIGetAHoya,

 

Welcome to the Community!

 

You may try contacting the ReadyNAS Vault Support. They should be able to assist you with this concern. You may check this link on how you can contact them.

 

Regards,

Message 2 of 5
CanIGetAHoya
Aspirant

Re: ReadyNAS Vault on 2100 - Spinning Logo

John,

 

Thanks for that. I had already done so and they ran through a lot of suggestions none of which resolved it.

Utlimately they suggested it may relate to a bug in the Netgear GUI which they don't control, and suggested I contact you.

 

So here I am, stuck in the middle.

Message 3 of 5
CanIGetAHoya
Aspirant

Re: ReadyNAS Vault on 2100 - Spinning Logo

Update to this. Looks like the issue may relate to the choice of password and I was able to login with a shorter, less complex password. NASVault have been advised and I'll keep you updated.

Message 4 of 5
CanIGetAHoya
Aspirant

Re: ReadyNAS Vault on 2100 - Spinning Logo

We've identified the issue which seems to relate to long/complex passwords. 

Message 5 of 5
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