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ReadyNAS support for RN516?

TullyNYGuy
Tutor

ReadyNAS support for RN516?

Does netgear offer support for the ReadyNAS line anymore? I'm willing to pay. I have an RN516 that stopped sharing and the web UI is no longer responding, but I do have SSH. 

Thanks.

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StephenB
Guru

Re: ReadyNAS support for RN516?


@TullyNYGuy wrote:

Does netgear offer support for the ReadyNAS line anymore? I'm willing to pay.


You can purchase a service contract for it. Log into my.netgear.com, and select "my registered products"  Click on the "support options" control next to the RN516, and you'll see "purchase a support contract" next to it.

 

It's of course out of warranty, so no RMAs, etc. But they can troubleshoot remotely, and provide software support.

 

 

 

 

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Message 2 of 3

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StephenB
Guru

Re: ReadyNAS support for RN516?


@TullyNYGuy wrote:

Does netgear offer support for the ReadyNAS line anymore? I'm willing to pay.


You can purchase a service contract for it. Log into my.netgear.com, and select "my registered products"  Click on the "support options" control next to the RN516, and you'll see "purchase a support contract" next to it.

 

It's of course out of warranty, so no RMAs, etc. But they can troubleshoot remotely, and provide software support.

 

 

 

 

Message 2 of 3
TullyNYGuy
Tutor

Re: ReadyNAS support for RN516?

Thanks!

Message 3 of 3
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