ReadyNas 104 firmware update caused "Boot from USB - Failed" message
Hi,
I have a ReadyNas 104 with 4Tb, 5Tb and 6Tb in three of the four slots.
This morning I went in to look at the disk status and make sure I still had a decent amount of space after some recent downloads and all was good. However it also prompted me to do a Firmware upgrade to (I think) 6.10.8 - it had already downloaded and was just requiring a reboot, so I proceeded with that.
After about 1/2 hr I checked the ReadyNas, but was unable to connect, going to the device it had "Boot from USB - Failed" on the LCD. I disconnected my backup USB drive (the only USB device connected) and tried to reboot. The power button appeared dead, so had to do a hard reset by removing the power cable. After this, I was presented with the same message.
A further forum search revealed one person had replaced a dead CR2032 battery, which had fixed a similar problem, so I replaced mine (which was dead), and reassembled the device.
Upon reboot, I am now still getting the "Boot from USB - Failed" message.
Re: ReadyNas 104 firmware update caused "Boot from USB - Failed" message
Hi,
The firmware was probably 6.10.7 as I log in fairly frequently (once every couple of weeks) and did a firmware upgrade not long ago. It would have been reasonably up to date, unless there was a bunch of dot point updates together.
No, when I power down, remove disks and power up, I get the "Boot from USB - Failed" wording on the LCD screen.
No, when I power down, remove disks and power up, I get the "Boot from USB - Failed" wording on the LCD screen.
If you have any USB devices connected to the NAS, try again with them removed.
If that doesn't help, then it sounds like the NAS flash memory might have failed or gotten corrupted - that looks like a USB drive to the system. Hopefully corrupted, as the flash isn't something that can be replaced.
You could try the USB recovery again, and see if that resolves it. Use the 6.10.8 firmware on the recovery disk.
Re: ReadyNas 104 firmware update caused "Boot from USB - Failed" message
Hi,
Thanks, but there were no USB devices connected.
I've used several differing flash drives and have had a couple which wouldn't read (with them installed, I got the same "Boot from USB - Failed" message), although with one of the Verbatim drives, it went through the recovery - which lasted considerably longer than when it went through yesterday (about 3 mins, compared to about 30 seconds), but after it shutdown and it restarted, I got the "Boot from USB - Failed" message again.
This also happened with another drive, one of the two Lexars I tried.
I also downloaded OS 6.10.7 and reformatted the most successful Verbatim, which went through the same motions. The only difference was that when the ReadyNas booted, I got a "Welcome to ReadyNas" prior to getting the "Boot from USB - Failed" message.
Are there any other suggestions? I'm not clear how doing a recommended firmware update has corrupted or otherwise caused issues with the flash memory ... ?
Re: ReadyNas 104 firmware update caused "Boot from USB - Failed" message
ARM based ReadyNAS use U-Boot, not SysLinux in Flash like an Intel based NAS. That appears to be what has been corrupted. Of course, a USB recovery is supposed to fix that.
Do you regularly re-boot your NAS, or might this have been the first time in a long time? It may not be the update that caused the problems, but the mandatory re-boot revealed a problem you didn't know about.
> No, when I power down, remove disks and power up, I get the "Boot from USB - Failed" wording on the LCD screen.
In fact, the only time I didn't get that (briefly) was when I put OS6.10.7 on the Verbatim flash drive and did a USB recovery from there - it took about 3 minutes to install that one, then gave me the "Welcome to ReadyNAS" on the LCD, then went back to "Boot from USB - failed" Message on the screen.
I looked through my old receipts and had purchased this machine 4 years ago, so it's not particularly old, but likely out of warranty.
>Do you regularly re-boot your NAS, or might this have been the first time in a long time? >It may not be the update that caused the problems, but the mandatory re-boot revealed >a problem you didn't know about.
Generally about once a month, but I've probably missed the last month as it takes so long to scan the volumes and come back up again.
> The datasheet says the hardware warranty for the RN104 is 3 years.
Re: ReadyNas 104 firmware update caused "Boot from USB - Failed" message
Quite some time ago I saw a post where a user went in and "cleaned up" U-Boot manually and got a seemingly bricked unit to work. But I have no link nor is that in my wheelhouse where I can help. I don't actively use any ARM based ReadyNAS. I have one that's part of my "sandbox" collection and a few that I offer for sale via PM when a user here is in need. (I sent such a PM to you.)
While it may not be that nothing more can be done, I'm afraid there may be no mountain guides to assist you in any further steps.
Re: ReadyNas 104 firmware update caused "Boot from USB - Failed" message
> While it may not be that nothing more can be done, I'm afraid there may be no mountain guides to assist you in any further steps.
Thanks for the reply.
I gotta say I'm pretty disappointed with NetGear stuff; this is my third NAS in about 12 years that come under that banner, with the first failing with a "catastophic error" that caused a total loss of data (an NV+), the next NV+ (which was a replacement for the first one to try and get data from the disks) had hardware issues and I managed to replace it with the RND104 - now this has failed with a potential flash issue, which realistically could be avoided by Netgear adding a line into their code to check that the md5 sum was equivalent to what they expect from the downloaded file.
This is in a home environment, with pretty low usage, we use it as a store mainly for photos from phones, and videos that the kids watch.
I also note my last correspondence with Netgear was asking them to register this product against my username, as some errors on their website prevented me from doing this - a task which still hasn't been completed four years after purchase.
With this poor quality control and negligible support, it's time for me to leave the Netgear circle - I simply don't have the time and money to keep throwing at a new NAS every 4 years.
