ReadyNas Ultra 4 Plus unresponsive after few days #18913593

[martinb1]

Hi!

I have used a NV+ for a couple of years and I'm very satisfied with it so I upgraded to Ultra 4 plus a month ago. The problem is that the NAS becomes unresponsive after a few days and the only thing that will make go on line again seems to be hold the power button until it shuts down and then restart it again. I've tried with a firmware upgrade, but with no luck. I would be thankful for a little help in this matter. Any suggestions what to do?

Regards,
Martin

[ReadySECURE]

What firmware did you try updating to?

[martinb1]

The latest available!

[StephenB]

martinb wrote:
The latest available!

4.2.21 was just released - given the timing you might not have gotten it. Can you confirm the actual firmware?

[martinb1]

Sorry for not given you the version right away. I wasn't at my NAS. No it's 4.2.20. So maybe I should try to upgrade to this one then?

[martinb1]

It is not available in the NAS's update section. Should I do it manually then?

[ReadySECURE]

Yes. Please use the following link for this update. http://www.readynas.com/download/RAIDia ... x86-4.2.21

[martinb1]

It's updated. I got the confirm message saying it is 4.2.21 although NAS fronview says it is 4.2.20. So let see if I can stay on line. Thanks for help so far. I update this thread if the problem is reoccurring.

Regards,
Martin

[mdgm-ntgr]

Frontview from 4.2.20 is probably still cached by your web browser. Clear your web browser cache (e.g. Temporary Internet Files in Internet Explorer or Safari > Empty Cache in Safari), close your web browser then reopen Frontview and Frontview should then indicate 4.2.21

[martinb1]

It is updated to 4.2.21, but this afternoon it became unresponsive again. I forced it to turn off and then it was back up again. So the problem remains...

[martinb1]

Same problem again...

[martinb1]

Hardware issue? Or what can it be...

[StephenB]

Sound frustrating. When if fails can you ping it?

[martinb1]

Not sure. Will try that next time. I red a thread written by someone with the same issue as I have. I couldn't find the thread, but essence was tha he couldn't solve the problem...

[mdgm-ntgr]

martinb have you opened a tech support (http://www.readynas.com/support) case? If not I would suggest opening an online one. Please edit the thread title (i.e. subject of first post in the thread) to include your case number.

[martinb1]

Yes! I'm in contact with the support! Let see how this works out!

[mdgm-ntgr]

Could you post your case number as suggested?

[ITAVA]

I have a client with the Ultra 6 Same exact problem.

Totally unresponsive, with exception of access by Raidar - it does not find the NAS
No ability to ping it either.

If any developments on this case happen please post them. I will open a suport case also.

[martinb1]

So this is the story so far. The firmware for the discs I use is not compatible with readynas ultra. Though the discs (Barracuda LP ST2000DL003) are in the compatibility list: http://kb.netgear.com/app/answers/detail/a_id/20641

How could I have avoided this as a consumer? I did everything right and now I'm stucked with two readynas Ultra 4 + with 8 discs which are not compatible...

I wonder how this story will end. The support told me to run the NAS with another disc for 3 days to see if the problem reoccurs. I guess the responsability lies with Netgear and not Seagate or the retailer or me.

[mdgm-ntgr]

What firmware version is installed on the disks martinb?

[martinb1]

Thanks for reply. I don't know how the check it. Where do I look? The discs are not in the unit at present and I did a factory reset to get the new single 250 GB disc to work with the unit. The Netgear guy told me that there were several updates for Seagate disks, but bot to the ones I'm using. He also said that there are roumours about a new firmware update for my discs, but he didn't know when to expect it. He also told me I wasn't alone with this problem.

[mdgm-ntgr]

Do you have a copy of the logs downloaded from when you had those disks installed?

You can look in the disk_smart logs.

[martinb1]

Sorry, the cas no is 18913593. No, unfortunately I don't have a copy. I just did what the support told me to do.

[mdgm-ntgr]

There has been a recent firmware update made available for some ST2000DL003 disks: viewtopic.php?f=24&t=64510

Note also: Subject: Seagate ST2000DL003-9VT166

beisser wrote:
it looks like the seagate flash cd only works for drives with cc3c firmware. the cc32 ones are most likely different hardware. im currently trying to find out more.

I guess you probably have disks with CC32 firmware then or the support agent is not aware of this new update. You might want to follow up with support about this. If you can find out from them what model ST2000DL003 disk you have and what firmware version (hopefully they noted this in the case notes) that would be good.

Hopefully beisser will be able to find out more from SeaGate soon.

[martinb1]

Well I have cc3c so then I have to upgrade to cc3d. Wondering how I will do that in a safe way? Is the best way to mount the HDD:s in a computer one by one or is it possible to do it with the HDD:s stille in the NAS?