ReadyNas cannot connect to READYCLOUD RN204

[Kamwong]

I cannot turn on my Readycloud on my READYNAS RN204.  Now my Adroid app cannot connect to it.  It was working before but after a few update on the fireware, it turn off the readycould and i cannot turn it back on.  my router is Netgear R6200v2

[StephenB]

What firmware are you running on the NAS?

[Kamwong]

6.9.4 hotfix 1

[JohnCM_S]

Hi Kamwong,

Can you check the Internet and Service status of the NAS? There should be a green check on both of them. You can check that under the Cloud tab.

Regards,

[Kamwong]

It's not Green. and it's OFF.

[JohnCM_S]

Hi Kamwong,

You can try assigning a static DNS on the NAS and then check if you can enable ReadyCLOUD afterwards. If it is still the same, you can try doing an OS reinstall and see if that helps. You may check this article on how you can access the boot menu and do the OS reinstall.

Regards,

[JohnCM_S]

Hi Kamwong,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,