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Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
Hi Netgear Community.
Please help me. I'm getting an error in my NAS saying "Remove inactive volumes to use the disk. Disk #1,2,3"
See attached screenshot
All 3 drives is showing red. I believe it was due to remove/insert issue.
Is there any way to rebuiled the raid?
I tried rebooting the device but it still having the same error. I also did try OS reinstall but without any drive then inserted all the drive after but still the same.
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
Ooops. Im very sorry. It didnt suddenly work on its own. I received a mail from Netgear support that they mounted back the drive.
NETGEAR SUPPORT:
**The data volume succeeds to mount. The second drive is kicked off from RAID, and you should now do the following:
1 Pull the second drive out of NAS and put it into NAS again. 2 Format the second drive and make sure the second drive is clean. 3 Add the second drive to RAID and wait for the resync completed.
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
A person removed the disk without turning off the device , and reinserted after a while then he restarted. I believed he is trying to check the HDD model, now all 3 drives cannot be accessed.
I believed it is in raid 5 since we are getting only 7.2tb out of 4tb 3x drives.
7.2 TiB is consistent with 3x4TB RAID-5.
@kings30 wrote: I don't think that there is a disk failing.
Best to power the NAS down and test them in a Windows PC. Windows won't recognize the format, but vendor tools can test them. Use Seatools for Seagate, Dashboard for Western Digital. Do the full non-destructive test.
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
If I remove all 3x4TB and inserted a spare blank disk(4tb), do factory reset and then add the old 3x4TB drive. Will it automatically resync all drive with the data of the 3x4tb drives?
If I remove all 3x4TB and inserted a spare blank disk(4tb), do factory reset and then add the old 3x4TB drive. Will it automatically resync all drive with the data of the 3x4tb drives?
No, that won't work. If the NAS did try to resync when you tried that, you'd lose all the data.
There are two possibilities -
One is that the disks in the volume are out of sync. That would happen if there were pending writes that never got written to the disk that was removed. The problem with that theory is that is that the inactive volume error normally won't happen with only one disk out of sync.
The other (unfortunately more likely) is that there already was a problem with the volume - either another disk that was out of sync before the removal, or another disk that had failed. The web ui (and RAIDar) will regrettable sometimes give you a good disk status even if there is a problem. In this scenario, the removed/reinserted disk would be out of sync, but the other problem would prevent the automatic resync that would ordinarily be done.
Recovery of data depends on exactly what happened. You can try to get Netgear support - they do offer a data recovery service. But some folks here found that they couldn't actually get Netgear to respond when they tried to get that support. There are some recovery software packages that can also be used (ReclaiMe being one that several folks here have used in the past).
It is possible that the volume could be forcibly assembled, but we don't know enough to see if that can be done or not. And attempting it on your own could easily make data recovery more difficult or impossible.
As an aside - As you have found, RAID just isn't enough to keep data safe. After you manage to get it back, I recommend putting a backup strategy in place.
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
The first thing I'd look for is whether the person first removed and replaced one drive, then did the same with another. If a drive is removed with the NAS on, the volume needs to fully-resync (which takes hours) before a second can be safely removed.
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
******UPDATE*****
ReadyNas suddenly start working properly with disk#2 only showing as fail, but I can still access the files through web gui ( but shared folders are not showing on computer through run). I replaced the disk #2 with a new 4TB drive and it starts resyncing. Hope it will work properly. Will let you know once it is finished.
What really happen was; person removed the disk#2 to check hdd sticker, after a minute he reinserted it back (it started resyncing as per him). He then removed the disk#1 (while the device is ON) to also check hdd sticker and while disk#2 is resyncing. He then turns OFF the device, inserted back disk#1 and turn ON the device again. After that, inactive volume 1,2,3 error shows up.
I don't know how and why it suddenly works. I just left the device ON with the drives & the errors, and then this morning when I access GUI, only disk#2 fail (which I replaced now).
I will now start backing up the files from Readynas to other system.
Question: Will the shared folders show up on computers over the network after resynchronization?
Re: Remove inactive volumes to use the disk. Disk #1,2,3 - 2022
Ooops. Im very sorry. It didnt suddenly work on its own. I received a mail from Netgear support that they mounted back the drive.
NETGEAR SUPPORT:
**The data volume succeeds to mount. The second drive is kicked off from RAID, and you should now do the following:
1 Pull the second drive out of NAS and put it into NAS again. 2 Format the second drive and make sure the second drive is clean. 3 Add the second drive to RAID and wait for the resync completed.
