Share Access error:"The paths for the shares listed below could not be found",

[devpet]

Hi 

Please can you help!

My ReadyNas no longer allows me access to my shares,(all my files!) Im getting the following from the logs:

Jan 6 19:01:27 NAS RAIDiator: The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume.\n\nEmma_Photo\nreadydrop\nMACFolder\nMusic\nvault\nmedia\nMACuseful_Info\nPhotos\nbackup\n\n

I Can

• Fully Access the web interface of the NAS (using RAIDar)
• I can see all of my share folders under the "Shares" TAB
• See to access them from the web interface , and nothing happens
• I can see the "Share" folders on my Windows (NW Locations) and my MAC (Finder), I believe therefore I have no nw access issues
• When I try to see the contents of my share folders (the files I need) I get "Not accessible , The NW name cannot be found" on both MAC and PC

I Have

• Run the OS Reinstall
• Memory Test
• Rebooted (several times)

The unit has 4x 3TB drives, aprox 57% used, In DEC there were growing disk errors on disk 3 , this was replaced Jan 5th. I ran seatools on the old disk 3 to look for errors, however none found.

I dont have a backup of my data, (I know, silly thing not too)  is there any way to access these files?, I have spare HDD's I just need access to the folders on the NAS to offload them, and then rebuild the NAS from Scratch at that stage.?

[FramerV]

Hi devpet,

Welcome to the community.

Please send your logs for now.

How do I send all logs to ReadyNAS Community moderators?

Regards,

[mdgm-ntgr]

Looks like you've encountered a multiple disk failure condition. If your backup is up to date you could open a support case and ask about data recovery.

[devpet]

Hi

Doesnt look like a disk failure to be honest, One Disk with some errors, granted, but all 4 are showing as 

[mdgm-ntgr]

Problems with disks like with that one that breaks the RAID can be enough to cause issues. A disk doesn't have to fail completely. The disk model you are using is now known to have very high failure rates.

If you don't wish to pay for a data recovery attempt an alternative would be to restore from backup.

[devpet]

Fantastic....kinda defeats the purpose of having the NAS in the first place though if it cant handle a disk failure, and these disks are on Netgears "recommended" list!,

Anyhow! to solve my issue, ive no problem paying for data recovery(depending on €) I dont really have a choice as ive no complete backup ,thanks for the sugestion, how do I go about this?, I attempted to raise a case yesterday online but I think my NAS is EOL, can you guide me as to where to go?

[mdgm-ntgr]

But there have been problems with multiple disks not just one.

RAID-5 only protects against a single disk failure, not problems with multiple disks.

Data recovery attempts may be unsuccessful and cost quite a bit.

I have asked for support to pitch data recovery to you.

[devpet]

OK got ya, I did replace disk 3 with a new disk , so possibly I should have replaced both 2 and 3?, I have a support case open 27903562 and have asked about data recovery, will see what comes back.

Thanks for youre guidence so far

[mdgm-ntgr]

You'd filled in the Contact Us page but hadn't taken the next step to turn it into a case. I did a manual override to do so this once.

[devpet]

Thanks for doing that.