Slow or Non-Access to Folders with Many Files and Subfolders with New Large-Capacity Disks
Hi,
I have a ReadyNAS102 with 6 TB disks in the native X-Raid format. I grew the disks from 3 to 6 TB recently (changed them).
The problem is that I copied photos from my Window 8 machine onto the ReadyNAS, but cannot list them from my Mac, nor from the web interface. This folder structure has 138 folders and 48589 negatives. Some folders do not open on the file shares, nor on the file explorer in the web interface. Only the larger folders are concerned.
The "raw-bit protection" is unchecked on that share. I saw warnings about the partitions not starting on the physical boundery, and worder if the recent upgrade wasn't intended to correct formatting and particition decisions for larger disks. I also note that the ReadyNAS uses BTFS 3 and not the more stable BTFS 4.
Would anyone know why some folders just do no want to open?
I had made a backup on an external drive from the ReadNAS, and am able to access the files copied from the external drive backup copy. Therefore, the files are there and intact.
Re: Slow or Non-Access to Folders with Many Files and Subfolders with New Large-Capacity Disks
Hi chris2fr,
What is the media file format of these files? Also, try to reset the permission of the share/s where these folders or files were saved. Steps are found in this article.
Re: Slow or Non-Access to Folders with Many Files and Subfolders with New Large-Capacity Disks
Hi Brian,
Thank you for this reply.
Question 1 : What files are concerned?
This problem happens when there are over 1000 .cr2 and 1000 .jpg files in a same folder. I am a ProAm photographer, and for every photo I take there is a .cr2 (Canon native image format) and a .jpg file as well. Sometimes there may be a couple of video files in the mix.
Question 2 : Did the permission reset work?
No. The folder still doesn't open in the native http navigator from the NAS management web interface, nor in AFP, nor in SMB because of time outs. The folder does open correctly in FTP however.
Since I posted this message, I also submitted a support case #25650714 with this problem. The suggestion was to have less files in folders. When I keep to less than 500 photos in one folder, I can list them from Lightroom, but the image files seem corrupted when they load.
Is this an RMA issue?
I am so happy that you got back to me, and that there was an answer to my support request. I am unhappy that I cannot use the NAS for my photo work. I was just heading to your competator actually.
The support case 25667691 you submitted today already received a response. I suggest you get back to the support case submission as this problems appears to be a possible L3 escalation.
This does not mean your NAS is faulty that it needs replacement. Please provide the support person who responded to your online case submission the important details such as FW version of the NAS, if you updated just recently was it working with the previous FW version, etc.
Re: Slow or Non-Access to Folders with Many Files and Subfolders with New Large-Capacity Disks
Hi,
After exploration and tests, the Netgear team simply stated that "many" files and subfolders were not manageable with the RN102 ReadyNas in my case. I am grateful for the testing and product support. I switched to a 4-disk solution of a different brand, but assume that a higher-end Netgear would have worked as well.
Hope that helps,
Chris
Model: RN10200|ReadyNAS 100 Series 2- Bay (Diskless)
