USB Backup fails unmount... Maybe? CRITICAL

[Davide_NYC]

I have an NV+ with a pair of USB drives (approved HCL)

Recently all backups fail to dismount properly and I'm having trouble mounting them even after the logs tell me that the backup has completed successfully.

This is happening with two different (identical) drives.

Where can I send the logs?

[evan2]

Please click "Sending Logs" in my signature.

[Davide_NYC]

Thank you. I will send logs and continue to update this thread.

Since I last posted I've amassed more information on the ReadyNas's condition.

The scheduled backups (two jobs going to USB drives HDDA and HDDB) were attempting to write to the RAID volume, thus filling it.

I deleted both backups and deleted the HDDA and HDDB shares that were created.

I installed USBClean and rebooted. Same behavior the next day.

I installed SSH and poked around (gently) to see if I couldn't find some config file that was causing the problem.
Installed apt-get and then performed the dreaded upgrade which required that I reinstall the firmware.

Which I did and now I'm back to square one. No SSH, no backup jobs.

Here is what confuses me. When I plug in the USB drive, the USB storage page shows USB_HDD_1 and USB_FLASH_1 even though there are no flash drives connected to the ReadyNAS.

I really think something is wrong with the USB settings or the USB drive itself.

I'm currently testing with another USB drive/enclosure.

[Davide_NYC]

Also, I get "UPS has been disconnected." errors when the UPS is in fact connected and is certainly compatible.

Further info:

NV+
Firmware: RAIDiator 4.1.10 [1.00a043]
Memory: 1024 MB [2.5-3-3-7]

Further further info:

I cannot format the replacement USB HDD I plugged into the front usb port.
The drive in question is a 500GB Seagate formatted NTFS in a generic USB2.0 enclosure.

[evan2]

Which USB enclosure do you use?
I checked logs, there are some error for USB device,

Apr  9 19:56:32 Space4-NAS kernel: usb-storage: device scan complete
Apr  9 19:56:33 Space4-NAS usb.agent: ... no modules for USB product 0/0/206
Apr  9 19:56:35 Space4-NAS kernel: chn=1, statu/LP_S=0x(d0/d050)29, 32
Apr  9 19:56:36 Space4-NAS upsmon[2985]: Signal 15: exiting
Apr  9 19:56:36 Space4-NAS upsd[2957]: Signal 15: exiting
Apr  9 19:56:36 Space4-NAS hidups[2773]: Signal 15: exiting
Apr  9 19:56:38 Space4-NAS kernel: chn=0, statu/LP_S=0x(d0/d050)29, 8
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 64 (apache-ssl)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 65 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 66 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 67 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 68 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 69 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 70 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 71 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 72 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS kernel: Buffer I/O error on device sda1, logical block 73 (klogd)
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS last message repeated 21 times
Apr  9 19:56:46 Space4-NAS kernel: usb 2-1: new full speed USB device using uhci_hcd and address 3
Apr  9 19:56:46 Space4-NAS kernel: sd 1:0:0:0: SCSI error: return code = 0x70000
Apr  9 19:56:46 Space4-NAS last message repeated 5 times
Apr  9 19:56:46 Space4-NAS kernel: usb 2-1: device descriptor read/64, error -86
Apr  9 19:56:46 Space4-NAS kernel: usb 2-1: device descriptor read/64, error -86
Apr  9 19:56:47 Space4-NAS RAIDiator: Could not find a known filesystem on USB_HDD_1!
Apr  9 19:56:47 Space4-NAS kernel: usb 2-1: new full speed USB device using uhci_hcd and address 4
Apr  9 19:56:47 Space4-NAS kernel: usb 2-1: device descriptor read/64, error -86
Apr  9 19:56:47 Space4-NAS kernel: usb 2-1: device descriptor read/64, error -86
Apr  9 19:56:47 Space4-NAS kernel: usb 2-1: new full speed USB device using uhci_hcd and address 5
Apr  9 19:56:48 Space4-NAS kernel: usb 2-1: device not accepting address 5, error -86
Apr  9 19:56:48 Space4-NAS kernel: usb 2-1: new full speed USB device using uhci_hcd and address 6
Apr  9 19:56:49 Space4-NAS kernel: usb 2-1: device not accepting address 6, error -86
Apr  9 19:56:49 Space4-NAS kernel: usb 3-3: USB disconnect, address 3

[Davide_NYC]

2x Bytecc 3.5" esata/usb SATA enclosure (the one with the penguin leds)
2x Seagate 1TB 7200RPM SATA 3.5" HDDs.

1x generic USB2.0 enclosure (maybe Bytecc as well)
1x 500GGB Western Digital 7200RPM SATA HDD.

None of them mount. Cannot run a backup.
To me it seems that the problem is in the NAS settings rather than all three drives coincidentally exhibiting problems.

Let me know what else I can do to help you help me.
🙂

[evan2]

Hi Davide-NYC,
I don't have Bytecc 3.5" esata/usb SATA enclosure to reproduce the issue.
Could you open a technical support case here?
https://my.netgear.com/registration/login.aspx,