USB backup knocks ReadyNAS offline

[kmcmullin]

Hi- A couple of weeks ago I updated the firmware on the ReadyNAS. I can run Symantec System Recovery 2013 from my server to the NAS just fine but if I backup files from the NAS to an external hard drive which is directly plugged into the NAS, the device goes offline and never comes back on until it is restarted. Anyone have this issue too or know how to fix it? Thanks!

[StephenB]

What model NAS and what firmware is it running?

[kmcmullin]

it is the RN2120-100NAS and it is the most recent firmware, i think 6.4.1. I can't verfiy the exact number becasuse I can't get online to see it right now but I have been checking everyday for updates and there are none.

[StephenB]

How are you backing up to the USB drive?  A web ui backup job, or some other way?

[kmcmullin]

Yes I believe so. I created the backup from the online admin page from readyNas

[StephenB]

There's a similar thread here: https://community.netgear.com/t5/ReadyNAS-in-Business/ReadyNAS-2120-v2-hangs-after-changing-USB-3-0-...

So perhaps confirm that you are running 6.4.1 next.

[kmcmullin]

Is 6.4.1 the most recent firmware? If so, that is what we have. I checked for updates this morning to make sure there wasn't something different.

[StephenB]

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@kmcmullin wrote:

Is 6.4.1 the most recent firmware? If so, that is what we have. I checked for updates this morning to make sure there wasn't something different.

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6.4.1 is the most recent - it was released on 11/30/15.  6.4.0 came out in October.

You might want to check the SMART stats on the internal hard drives, and perhaps run a diag on the USB drive too.  

I also suggest creating a new backup job, and see if that works correctly.

[kmcmullin]

Thanks, I will try creating a new backup job. The drives all appear to be in good working order and I am currently trying a brand new external drive today but that didn't solve the issue either.

[mdgm-ntgr]

If that does not resolve it you may wish to try downgrading to 6.4.0 to see if that resolves the problem.

[kmcmullin]

How do I do that?

[StephenB]

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@kmcmullin wrote:

How do I do that?

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download the zip from http://kb.netgear.com/app/answers/detail/a_id/29938/~/readynas-os-version-6.4.0 and extract the image file.

Then install it using the web ui (system->settings has a manual install control).