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I need some assistance with my 2 NAS drives. They were working fine until last night after a windows 10 update, i found out that i coud not access the drives anymore.
I have an RN31122D connected to my modem and have tried to run RAIDAR -4-3-8 which shows my readynas duo and the RN31200.But when i click "Browse" i get a message saying" this user can't sign in because the account is disabled.
I have tried to run this on a dfferent computer connected to the same network and i still can not connect to it.
I shall be happy to provide some more troubleshooting steps that i did once i get an indication from the community where to start.
I have Raidar utility 6-5-0 and raidar 4-3-8 and both of these applications shows the 2 NAS that I have but when I click browse, I get the message, "check your network settings".
I am not too sure about which account you are asking because I never had to set any account to access the drives.
You said that I get a message saying "this user can't sign in because the account is disabled". That's an unusual error message.
Windows File Explorer will use the windows username/password if you don't specify a credential. If that doesn't correspond to a NAS user account, then the NAS would use guest access settings. If the windows username does correspond to a NAS user account, then the password is checked. If that check fails, the NAS will deny access - it won't fail over to guest access.
The 6.10.0 release added a temporary lockout feature for the admin account: "Multiple failed admin logins will lock the account for 5 minutes." But I believe that only applies to admin web ui. So you wouldn't get that from file explorer.
I have Raidar utility 6-5-0 and raidar 4-3-8 and both of these applications shows the 2 NAS that I have but when I click browse, I get the message, "check your network settings".
Let's start here. It is safe to post 192.168.x.x addresses, as they are private (not routable over the internet). Is RAIDar showing that the NAS IP address is 192.168.168.168?
I got the NAS RN312D running after unplugging the cat5 cable and repowering the device. I went and did a raidar scan and it found the drives.I was able to map the drive on my laptop .Hoo,,whoo!!
Back to my recent new working nas RN312D , What i noticed since i had this drive installed, was that i could see it working on one of the laptop but on my second laptop after scanning the drives with the raidar utility, i am getting a window asking me for username and password.
When i try admin and netgear1, it keeps failing on that second laptop.:((
i went in control panel and removed the passwords in the windows credential section and refresh my browser but still no luck on that second laptop.:((
-Having said that i am not out of the woods as yet because my second old "nas duo sparc" can be found with the raidar utility but still wont allow me to browse anything. 😞 i had messages from" your account has been disabled" to " you can't connect to the file share because its not secure. This share requires SMB1 protocol which is unsafe.Your system requires SMB2 or higher"
If after deleting all my cookies, I tried doing an https://192.168/0/97/admin/ and i can get it but it is showing only a web screen of my old netgear with a blank screen"shares". i have only 2 options either to click on the tab shares or the password tab.:((
Back to my recent new working nas RN312D , What i noticed since i had this drive installed, was that i could see it working on one of the laptop but on my second laptop after scanning the drives with the raidar utility, i am getting a window asking me for username and password.
When i try admin and netgear1, it keeps failing on that second laptop.:((
The default admin password on the RN312 would be password. You could of course change it to netgear1, but it would be much better to use your own password instead of recycling an old netgear default.
Are you using admin and netgear1 on the first laptop?
-Having said that i am not out of the woods as yet because my second old "nas duo sparc" can be found with the raidar utility but still wont allow me to browse anything. 😞 i had messages from" your account has been disabled" to " you can't connect to the file share because its not secure. This share requires SMB1 protocol which is unsafe.Your system requires SMB2 or higher"
If after deleting all my cookies, I tried doing an https://192.168/0/97/admin/ and i can get it but it is showing only a web screen of my old netgear with a blank screen"shares". i have only 2 options either to click on the tab shares or the password tab.:((
You have to turn on the SMB 1.0/CIFS client in Windows ("turn windows features on or off") and live with the security risk.
Also, you should be using https://192.168.0.97/admin - which is not what you typed above. It sounds like you are ending up at https://192.168.0.97/shares (likely redirected there), which suggests something isn't being typed quite right.
On the RN312, I am not too sure if there was ever a password for it . Since i bought it(second hand) it was always a plug and raidar scan and ready to use storage folders. I just found out that the admin and password thing is not working at the web browser. That is https://192.168.0.141/admin/
I have tried this on a second computer and i am having the same problem where it is denying the login. Is there a way around this.
Anyhow back to my old nas duo sparc because i have managed to get to the netgear web browser where it is showing "network, security, power, volumes, shares, password etc.
The issue is that i just wan to be able to run raidar scan and to browse folders. So far im stuck and i am having errors saying" this user can't sign in because the account is diabled".
On the RN312, I am not too sure if there was ever a password for it .
There absolutely is an admin password - you just don't know it. It is important for you to have administrative access to the NAS. It isn't an "install and forget" device, and you are likely to lose data if you treat it that way.
The issue is that i just wan to be able to run raidar scan and to browse folders. So far im stuck and i am having errors saying" this user can't sign in because the account is diabled".
Is SMB 1.0 enabled in the PC? You won't get anywhere until you do that.
If it is enabled, then try running CMD from the windows search bar. Then try entering
net use * /delete /y
net use t: \\nas-ip-address\C /user:admin nas-admin-password
using the actual NAS ip address and admin password of course. Be careful on the typing - particularly on the slash direction and the spaces.
The first command will terminate any open SMB sessions (and will tell you if there aren't any). The second attempts to mount the full NAS data volume as drive letter T. Note this will only work if the Admin password isn't netgear1. So change the password first if you are using the default.
The admin password is stored on the drives, not in flash. So unless you purchased the NAS completely set up, the password is the default password or something you set it to and promptly forgot.
Since i dont know the password for the device. If i decide to through the process of reinstalling the OS , would i loose any information on that nas drive.
I am having an error message saying smb1 is not enable. Actually i can see my SM1 client and server enabled in programs
Note you don't need SMB 1 for the RN312, only for the Duo.
Are you saying you are seeing it enabled in "Turn Windows Features on or off" on the PC? Do you have internet security software running on the PC (Kaspersky, Avast, etc).
Also, check that the PC has classified the network as private (not public).
Since i dont know the password for the device. If i decide to through the process of reinstalling the OS , would i loose any information on that nas drive.
I have disconnected the NAS DUO and physically turned it on. When i type the ip address, i can log in to the home page of the NAS duo as normal. i went in windows and disconnected the mapping drive too. But then when i do a raidar utiliy check i keep getting an error message saying account has been disabled. The files are turned on as client in file but not the server tick box when sharing files in the control panel.
But when i run the raidar utility on another computer, i can access the drive normally.
I seems to be having problem to browse the drives . When i run the raidar untility software, i can see the screen with the ip address and the blinking leds. The issue is that i cannot browse the folders. Once i click "Browse" i keep getting the error message that i have attached in the post below.(PNG file).
I cant understand if there is a window configuration that i am missing on the computer.Any ideas.
After typing the dos commands the drives came up and even the shortcuts to the drive started working fine.
Ok. That suggests that the PC isn't using the right credentials to access the NAS.
You might want to go into the Windows Credential Manager - destroying whatever credentials are there for the NAS, and creatiing two new ones - one for the IP address, and the other for the hostname. You can use the NAS admin credentials, though it is better practice to create a NAS user account in the NAS web ui, and use that.
