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Re: Unable to access ReadyNAS via the cloud
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I installed my ReadyNAS to my network several weeks ago via the cloud service. I have two PCs on my office network. I am able to access the folders on the readyNAS via FIle explorer from one PC consistently. I am able to browse the folders on the NAS locally for a minute or two, and then the connection is lost, and I have seen notices that the NAS is rejecting the connection request.
I am not able to access the NAS from the cloud at all, either via a browser interface of the local ReadyCloud app. The cloud service shows my NAS as Offline.
DO i need some ports open or forwarded on my firewall?
All machines are on the same subnet, I can ping the readyNAS from both of my PCs even when I cant access the folders.
Thanks,
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Re: Unable to access ReadyNAS via the cloud
What notices are you seeing?
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Re: Unable to access ReadyNAS via the cloud
Stephen, In REadyCLoud I bet notification that the NAS is offline. The readycloud app installed on both of my pc's shows the NAS as being offline also. I can browse to the NAS from both pc's now . eth/0 is on 10.10.10.1/24 subnet and eth/1 is on 192.168.1.1/24 subnet. I can browse to NAS on both subnets. earlier the connectioin was being rejected by the NAS
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Re: Unable to access ReadyNAS via the cloud
Hallo,
since some days I have nearly the same problem.
ReadyCloud Net Acces via browser: XXX is offline - check power and internet connectivity
ReadyCloud Client V1.15: offline
Access via Admin Page: [Cloud] V internet available V services available -> no problem
Access vial LAN (net use): no problem
One thing I recognized: After a reboot of my ReadyNAS, the access by ReadyCloud is working some time (minutes? / I have to investigate)
So what makes the ReadyNAS to tell me it's offline while it's not?
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Re: Unable to access ReadyNAS via the cloud
@QuaxWilly wrote:
So what makes the ReadyNAS to tell me it's offline while it's not?
Is the ReadyNAS on a corporate network or a home network?
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Re: Unable to access ReadyNAS via the cloud
Hi StephenB
It's on a home network behind a fritz-box 7490
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Re: Unable to access ReadyNAS via the cloud
For some reason the ReadyCloud servers are losing contact with the NAS.
If the NAS doesn't have a reserved IP address in in the Fritz box, maybe start by reserving one.
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Re: Unable to access ReadyNAS via the cloud
Stephen,
Thanks for the replies. I found my problem. I had an IP address conflict on the network. I sorted that out and that solved the issue.