So, this is the second time that this has occurred. Install an app, then when removing it the removal fails and this stops the webportal from loading after boot up.
The last time it occurred I had to factory reset the unit.
The app in this particular case was Cacti.
Would someone like to test this? I have a 102 model on the current software update. Install an app and when it fails to uninstall the webportal fails to load on next boot up.
I have just had the same problem with the same app. I installed it as I have created a website on my nas and I required the app to be able to send mail via a mail.php file pulling data from my html file.
When i tried launching iredmail i got a internal server error, the config page not working either so i decided to remove the app and seems like its doing something. It finishes and the app is still on my nas!
Look in the log and shows as Uninstall failed.
I have noticed something else quite a bit where the admin page shows as the nas has disconnected. Can you help?
Perhaps my google-fu has failed me, but the fix for this appears to be getting someone from netgear to send you a PM..
So.. could someone tell me how to remove an app wich fails to remove via the UI, in a non warranty voiding way? This particular app failed to remove before a firmware version update, and continues to fail with the latest firmware.
Perhaps my google-fu has failed me, but the fix for this appears to be getting someone from netgear to send you a PM..
So.. could someone tell me how to remove an app wich fails to remove via the UI, in a non warranty voiding way? This particular app failed to remove before a firmware version update, and continues to fail with the latest firmware.
Thank you.
A factory reset (brute force and painful) is 100% guaranteed not to void the warranty.
Netgear support of course will not void your warranty either. I believe the PMs were likely offers to remotely diagnose/resolve from Netgear folks.
I'm getting the same issue as others, cannot removed app from the NAS. I have the 4bay 104 version and currently running the latest software available which is 6.4.1.
When i try and removed any apps the system just tries but never completes. I refresh the browser but it simply returns to the main admin screen and alerts me that its fails. Also, on another point, i continue to get error messages sent from my NAS saying that other apps have failed to create?? Any ideas?
I advise you to have a backup of your data. You may backup all of the data from your RN104 to an external drive. Then, if its alright with you, perform a factory reset on your RN104 then reconfigure it from scratch. Afterwards, check if you can install and uninstall app/s just fine.
If ever backing up your data is not an option (however, its a must that you have a backup always) and of course, you cannot proceed with doing a factory reset since you need to have a back up first, I encourage you to contact NETGEAR Support and open a case regarding your concern. You may contact NETGEAR UK Support anytime on this hotline number: 0843-4538000. Be reminded that a support contract might be offered to you if ever the support warranty on your RN104 has already expired.
I appreciate your response. The app isnt required anymore so i will think about your advise. Though i am a little worried to continue as is if there might be an inherrant problem with the OS build. Is it worth waiting for the next release and see if it gets fixed? or by upgrading to a newer version the problem gets fixed?
Since you mentioned on your previous responses that your RN104 is already on the latest firmware version, then possibly, waiting for the next firmware release may take time.
I'm using a ReadyNAS 102 with two hdd's and the Plex media server is playing up on me. I've tried to remove it and it just hangs on the "Removing Application" screen. I can't even turn the app on anymore either 😞
