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Re: Unexpected Drive Removal - Access Denied

Kraken131
Aspirant

Unexpected Drive Removal - Access Denied

Have a ReadyNas NV+ v2 with 4x 2TB drives in xRAID. The other day I received alerts stating 3 of 4 drives were removed, yet nothing was actually happening around the device. 

I powered down the device by hitting the button twice and rebotoed. Lights show all drives up and accurate usage... 

 

But I cannot access or log into the drive now. Web UI states connection refused, and no credentials are working from mapping/file explorer.

 

Device has been on 24/7 for approx 4 years... Is the device dead?

If so, will the drives/volumes work in a new Netgear NAS?

 

Thanks

Model: ReadyNAS-NV+|ReadyNAS NV+,ReadyNASRND4000v2|ReadyNAS NV+ v2 Chassis only
Message 1 of 5
mdgm-ntgr
NETGEAR Employee Retired

Re: Unexpected Drive Removal - Access Denied

Which brand and model disks are these?

 

Which firmware were you running?

Message 2 of 5
Kraken131
Aspirant

Re: Unexpected Drive Removal - Access Denied

Seagate ST2000DM001 2TB 64MB Cache SATA 6.0Gb/s

 

Firmware: (RAIDiator-arm-5.3.11)

Message 3 of 5
StephenB
Guru

Re: Unexpected Drive Removal - Access Denied

You can't migrate the disks, but with some help from support you can temporarily mount them on the new OS 6 NAS so you can off-load the data before you do a factory install.  There are some details here: http://kb.netgear.com/app/answers/detail/a_id/29876

 

You can also use per-incident (paid) support to try and resolve your current problem.  It might not require full data recovery.

 

FWIW, the DM drives aren't the best options for a NAS.  Seagate VN ("Ironman") or WDC Reds are better options.

 

 

Message 4 of 5
BrianL2
NETGEAR Employee Retired

Re: Unexpected Drive Removal - Access Denied

Hi Kraken131,

 

Welcome to the community!
 

We couldn't tell if the device(chassis) is at fault or it's hard drives. If the data stored in your system is important, I suggest that you contact our support team to and no backup of seems like you haven't contacted our support team about this issue. 

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

 

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