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Volume: System volume root's usage is XX%.

nsne
Virtuoso

Volume: System volume root's usage is XX%.

Since adding new HDDs and resyncing, I've been getting the following error message:

 

Volume: System volume root's usage is XX%. This condition should not occur in normal conditions. Contact technical support.

 

It started at 81%, increased in 1% increments to 85%, and then fell to 84% — all over the course of about four days. The messages are appearing in the logs every ten minutes, and I'm getting alert e-mails with the same frequency.

 

I contacted tech support but there has been silence after creating the ticket. My 314 has just been sitting in diagnostic mode for the past 24+ hours with no word on whether or not they have identified the cause or a solution.

 

There are some other posts on this topic in the forums, but they seem related to specific apps (Logitech Media Server, Crashplan, btsync). Is there a "universal" way to go about identifying what might be eating up so much space in the 4GB rootfs partition? And what exactly constitutes the rootfs partition — everything but "data"?

 

I sent @mdgm-ntgr a PM, too, but haven't heard anything.

Message 1 of 15
BrianL2
NETGEAR Employee Retired

Re: Volume: System volume root's usage is XX%.

Hi nsne,

 

Could you provide us a copy of the device logs? Also PM me the case or ticket number you received from support.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 2 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

Just sent a PM to you. Eager to hear what the status is on the case and if any solutions are available.

Message 3 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

For the sake of posterity, the device logs. I wonder if the ten-minute intervals are exacerbating the problem?

 

Sun Dec 13 2015 14:23:22 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 14:13:21 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 14:03:18 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:53:17 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:43:15 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:33:13 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:23:10 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:13:08 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 13:03:07 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:53:05 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:43:03 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:33:01 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:23:59 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:13:56 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 12:03:53 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:53:51 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:43:49 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:33:47 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:23:45 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:13:42 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 11:03:40 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:53:38 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:43:36 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:33:34 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:23:32 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:16:25 System: Antivirus scanner definition file was updated to 201512130940.
Sun Dec 13 2015 10:13:29 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 10:03:28 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:53:26 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:43:24 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:33:22 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:23:21 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:13:18 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 9:03:16 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:53:14 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:43:12 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:33:10 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:23:08 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:13:06 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 8:03:04 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 7:53:02 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.
Sun Dec 13 2015 7:43:00 Volume: System volume root's usage is 84%. This condition should not occur in normal conditions. Contact technical support.

 

RN314, OS 6.4.1, home network. 

Message 4 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Volume: System volume root's usage is XX%.

About 1GB of the 4GB OS partition is being used by the LMS app alone.

# du -csh /var/lib/squeezeboxserver
691M	/var/lib/squeezeboxserver
691M	total

# du -csh /usr/share/squeezeboxserver
307M	/usr/share/squeezeboxserver
307M	total


When apps store a lot of data on the OS partition that does contribute to getting error messages like this. There are a few other things as well that have contributed to the high root volume usage.

 

The usage going up then down then back up again would relate to log truncation/pruning presumably.

Most things that are not stored on the data volume would be stored on the root volume.

Message 5 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

Thanks, @mdgm-ntgr. Besides LMS, what exactly is taking up so much space? And is there anything that can be done about it?

 

I saw in one of the other threads the SSH shell command for moving the LMS cache to data. Is there anything else that I can do to get data out of rootfs?

Message 6 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

For the record, the command for moving the LMS cache to data appears to be the following:

 

mv /var/lib/squeezeboxserver /data/squeezeboxserver
ln -s /data/squeezeboxserver /var/lib/squeezeboxserver

 

 Is it safe to do this, even though my 314 is in diagnostic mode?

Message 7 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Volume: System volume root's usage is XX%.

That should work.

Provided the data volume is always mounted before you attempt to start LMS there shouldn't be an issue from that.

There are more things using up space on the root volume. Even with that moved across to the data volume, the root volume usage is still too high.

Message 8 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

I don't know how to identify what's taking up space. Terminal commands aren't my strong suit. Is there a way to ID large files through SFTP? How can I remedy this issue? I'm happy to do the work; I just need some advice and instructions.

 

Also, I don't know if data is always mounted before LMS starts. The 314 shuts down every night and starts up every morning, and LMS is always set to "On." Does this pose a potential problem?

Message 9 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Volume: System volume root's usage is XX%.

You can get an idea using the du command, but the du command isn't designed for BTRFS so you get a rough idea.

 

It should be mounted before it starts.

 

There are other things like mysql taking up space on the root volume.

Message 10 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

Does this mean I should just delete mysql?

 

Sarcasm aside, I don't know what to do. Via SFTP I just deleted some "uemediaserver" folders that I suspect are no longer in use, and I deleted the "Mobile Photos" library from my Plex Media Server (along with all the photos it contained) and the alert messages stopped. So I guess it's at least reduced to non-critical levels.

 

The du command is great, but I don't even know how to execute it properly in this case.

 

And if I move mysql and LMS to data, will they now appear as shares?

Message 11 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Volume: System volume root's usage is XX%.

I can see your support case has been escalated. You are probably best to wait for the support agent to take a look and advise on the situation.

The Plex Media Server app data should already be stored on the data volume.

Message 12 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

Yesterday Netgear Support e-mailed me the following instructions:

 

1. Turn off the RN314 
2. Remove disk 2,3 and 4 in the chassis and keep just disk1 (HDDs from RN104) 
3. Reset the RN314 to factory defaults with only disk1 
4. Once the NAS boots up normally, go to storage and disable XRAID by clicking on the icon 
5. Once XRAID is disabled, insert all the 3 disks we took out earlier in order (disk2,3 and 4) 
6. Then go to Settings and enabled Support Diagnostics and provide me the 5-digit code

 

Good thing I queried some of the details. It was for an entirely different case. I'm not sure what's worse, silence or misinformation.

 

So I took matters into my own hands and began shifting Logitech Media Server files out of rootfs because LMS has definitely been identified as too space-hungry. I need to move my mysql directory, too, but that's tied to Netgear's Contacts and Calendars Server (i.e., Baïkal), which cannot be switched "off" from the GUI, so I have no idea how to kill it so I can move the files to /data.

 

The other thing is that I have no idea how to assess the current size of rootfs, since it's not appearing when I use the "df -h" command. This is the output:

 

root@XXXXXX:~# df -h

Filesystem      Size  Used Avail Use% Mounted on

tmpfs            10M  4.0K   10M   1% /dev

/dev/md0        4.0G  2.4G  1.3G  65% /

tmpfs           2.0G   92K  2.0G   1% /dev/shm

tmpfs           2.0G  5.8M  2.0G   1% /run

tmpfs           2.0G     0  2.0G   0% /sys/fs/cgroup

tmpfs           2.0G     0  2.0G   0% /media

/dev/md127       13T  4.9T  8.0T  38% /data

/dev/md127       13T  4.9T  8.0T  38% /home

/dev/md127       13T  4.9T  8.0T  38% /apps

/dev/md127       13T  4.9T  8.0T  38% /var/ftp/Backup [...]

 

What am I doing wrong? Where's rootfs?

Message 13 of 15
nsne
Virtuoso

Re: Volume: System volume root's usage is XX%.

Any help here?

Message 14 of 15
StephenB
Guru

Re: Volume: System volume root's usage is XX%.

/dev/md0 is the OS partition.  It is fuller than usual, but still appears to have quite a bit of space.  

 

Maybe best to wait on support.

Message 15 of 15
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