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I have an RN104 that has a dead volume. The my.netgear.com gives me the run around, as my product is too old, and it wont let me open a case to get the paid support i saw offered in the KB article about it to try and get it restored.
Is that still possible?
I tried the 888 support number and again got the automated run around.
We provide paid support for data recovery. The basic pay for data recovery service would cost around 200 USD. And we would need SDM to do the data recovery process and send this to the support team on supportcase@netgear.com
Note: Data recovery is to investigate whether the data can be recovered. We do not promise to recover the data. Data recovery is paid to check and investigate.
Many folks here have had that issue - hopefully @NiveditaP will help facilitate, so you can reach the right support folks.
Longer term - investing in backup is a better option than depending on data recovery. Data recovery is expensive, and in many cases can't recover anything). If you don't have a backup, you will eventually lose your data (it's just a matter of when).
Personally I back up to other ReadyNAS. USB drives are another option, as is cloud storage.
