I have no backup. How to make it? If I can't get on the device
Are you saying that you can't access the NAS shares with File Explorer (or Finder) any more? If so, that's new information - you didn't tell us that in earlier posts.
If you can access the NAS shares with file explorer, than you can back up the files by copying the shares over the network - for example to a USB drive.
FWIW, I'm not sure that Gearhead was the right support product. Hopefully @JohnCM_S or @Marc_V (Netgear mods) will chime in and clarify this and help escalate with support.
Sorry, I misunderstood about the backup. Thought You were talking about a nasOS backup
Access to files on the nas is. Backup is made
Great.
Then you have three options:
Just do a factory default, reconfigure the NAS, upgrade the firmware, and restore the files from your backup. This is a fair amount of work, but could be the fastest/most direct option.
Use ssh in tech support mode to try to clean the OS partition yourself. If you don't know linux commands, this isn't a good idea. But if you do, we can provide some instructions on how to get into the OS.
Use paid support to clean the OS partition remotely. it is usually a straightforward fix, but it can take a while to get through to support. This also would require you to boot the NAS in tech support mode (since the web ui isn't responsive).
Use ssh in tech support mode to try to clean the OS partition yourself.If you don't know linux commands, this isn't a good idea.But if you do, we can provide some instructions on how to get into the OS.
Please tell me how I connect via SSH to the NAS in technical support mode. Usually for this I use BitviseSSHClient
Use paid support to clean the OS partition remotely. it is usually a straightforward fix, but it can take a while to get through to support. This also would require you to boot the NAS in tech support mode (since the web ui isn't responsive).
I paid for technical support and know how to put the NAS in technical support mode through RAIDar. But as I wrote earlier, the technical support contract is not attached to the device. Although the payment I did through the device selection. And I do not have access to technical support contacts in my personal account.
Use ssh in tech support mode to try to clean the OS partition yourself.If you don't know linux commands, this isn't a good idea.But if you do, we can provide some instructions on how to get into the OS.
Please tell me how I connect via SSH to the NAS in technical support mode. Usually for this I use BitviseSSHClient
Once in tech support mode, you need to connect with telnet. The username is root, the password is infr8ntdebug.
Then enter
# rnutil chroot
Which will start RAID and chroot.
From there, you need to track down where all the space is going.
If you did have the Antivirus service enabled, I suggest looking at /var/lib/clamav first. Though that was an issue with the RN100 series, not the RN210 models.
# cd /var/lib/clamav
# ls -lsh
If you see some folders that look like clamav-<very long string>.tmp then delete them and see how much space is freed up.
# rm -r clamav-*.tmp
Plex is another possibility - sometimes it can leave behind temporary files. Look for file names chunk*.m4s - they can safely be deleted.
A third possibility (not uncommon) is that a backup job that was supposed to write to a USB drive actually wrote to the drive mount point in /media (for instance /media/USB_HDD_1). Those folders should be empty. Similarly /apps should be empty if the data volume isn't mounted.
And of course look for core files.
There are other possibilities - many of them linked to specific apps.
Use paid support to clean the OS partition remotely. it is usually a straightforward fix, but it can take a while to get through to support. This also would require you to boot the NAS in tech support mode (since the web ui isn't responsive).
I paid for technical support and know how to put the NAS in technical support mode through RAIDar. But as I wrote earlier, the technical support contract is not attached to the device. Although the payment I did through the device selection. And I do not have access to technical support contacts in my personal account.
The Netgear mods are in the best position to help you with contacting support. Hopefully @JohnCM_S or @Marc_V will chime in.
The support contract that you need for your RN214 is the On-Call 24x7 Support contract or the PPI (pay-per-incident) support contract.
You may send me your contact details via PM (private message). I will try endorsing you to the appropriate NETGEAR support team. They can offer you the correct support contract then assist with the ReadyNAS issue afterward.
Once in tech support mode, you need to connect with telnet. The username is root, the password is infr8ntdebug.
Sorry, I don't understand. How do I Telnet to the device? Through what port? I thought I needed to connect to the device via SSH-22 port. with the specified login / password. But the SSH connection is not established "the Destination computer rejected the connection request"
Once in tech support mode, you need to connect with telnet. The username is root, the password is infr8ntdebug.
Sorry, I don't understand. How do I Telnet to the device? Through what port? I thought I needed to connect to the device via SSH-22 port. with the specified login / password. But the SSH connection is not established "the Destination computer rejected the connection request"
Telnet is a different protocol, and you need to use that in tech support mode (not ssh).
1.3G -rw-r--r-- 1 root root 1.3G Oct 19 08:33 shares.tar 1.3G -rw-r--r-- 1 root root 1.3G Oct 16 08:30 shares.tar.0
They are made by the ReadyNAS application itself, and are supposed to backup the share configuration (including snapshots). Mine are much smaller (< 1 MB). Not sure why yours are so large - perhaps @JohnCM_S or @Marc_V will chime in.
I suspect you could delete them, though it would be better if you could copy them first. Not sure if they will be recreated when you reboot the system (or if they would still be over-size if it does).
You could try mounting the data volume:
# btrfs device scan # btrfs fi show # mount /dev/md127 /data
(This of course does assume the default volume name of data).
Then you could copy them into a share temporarily. Alternatively, you could mount a USB disk.
