What are the authentication setting requirements used by email alerts?

[Tripline]

I get the "Unable to send a test message. Cannot send a test message. Please check authentication settings".

I can set up my server settings to match the authentication setting required by ReadyNAS. I am not using TLS. What type of authentication does the ReadyNAS use for email alerts?

[Tripline · Accepted solution]

If anyone else has a dummy mail system and need to setup the itty gritty, program it to use AUTH LOGIN as the authentication method.

http://www.samlogic.net/articles/smtp-commands-reference-auth.htm

[StephenB]

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@Tripline wrote:

What type of authentication does the ReadyNAS use for email alerts?

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It's your email provider that requires the authentication, not the NAS.  The NAS uses whatever you entered.

Are you using a mainstream provider (gmail, etc)?

[Tripline]

No, I am using a internal barebone email system that does not require login authentication via port 25.

We use AUTH PLAIN as the initial setup but it asks to check the TLS setting. 

There is also AUTH LOGIN, CRAM_MD5 and other options available to use in regards to authentication.

[StephenB]

Does the NAS have a static address?  If so, make sure that you specified a DNS server that can resolve the smtp name.

[Tripline]

This is what i was referring to in regards to authenticaiton. http://www.samlogic.net/articles/smtp-commands-reference-auth.htm

I assume that the NAS doesn't require username/password authentication and the credentials can be passed through.

I am using static ip and added both of my DNS servers to the ip settings.

[StephenB]

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@Tripline wrote:

I assume that the NAS doesn't require username/password authentication and the credentials can be passed through.

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Correct.  The NAS just passes through what you enter.

I suspect that any email failure will give you the same message - including the case where the NAS can't reach the SMTP server you entered.  That's why I asked about the DNS name.

Though it's also possible that you ran into a bug - since no email authentication is now a rare case.  What firmware are you running?

[Tripline]

The SMTP server setting is using an IP so DNS shouldn't matter. The server I am using isn't the norm so I will mess around with it and mix and match the settings. Maybe Ill end up using TLS.

[StephenB]

and what firmware are you running?????

Try downloading the log zip file, and look in msmtpd.log

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[Tripline]

Version 6.4.2

errormsg='the server does not support authentication method LOGIN' exitcode=EX_UNAVAILABLE

[StephenB]

Might be worth upgrading to 6.6.0 and then retesting.  You can't downgrade, which is a consideration.

[Tripline · Accepted solution]

If anyone else has a dummy mail system and need to setup the itty gritty, program it to use AUTH LOGIN as the authentication method.

http://www.samlogic.net/articles/smtp-commands-reference-auth.htm