Wrong Serial Number (N0NE00020000) on RNDP6000

[_CoRpO_]

Hi,

I have this issue https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/ReadyNAS-PRO-missing-model-name-and... after having upgraded my ReadyNAS Pro 6 to the OS6. The model number is gone and the serial number is wrong.

Can someone help me ?

Thank you !

[Marc_V · Accepted solution]

Thanks @StephenB

@_CoRpO_

Welcome to the Community!

If you can set your NAS to SDM, please send me the port code along with photos of NAS Labels you can see on your NAS.

HTH

[StephenB]

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@_CoRpO_ wrote:

I have this issue https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/ReadyNAS-PRO-missing-model-name-and... after having upgraded my ReadyNAS Pro 6 to the OS6. The model number is gone and the serial number is wrong.

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This means the VPD is corrupt.  Only Netgear can fix it (they can do it remotely).  Normal Netgear support won't, as their policy doesn't let them support legacy NAS converted to OS6.

But often the mods ( @Marc_V or @JeraldM ) have done this as a courtesy, so I am tagging them.

[Marc_V · Accepted solution]

Thanks @StephenB

@_CoRpO_

Welcome to the Community!

If you can set your NAS to SDM, please send me the port code along with photos of NAS Labels you can see on your NAS.

HTH

[_CoRpO_]

Thank you Marc, I'll send you that asap

[_CoRpO_]

Thank you for fixing my device!