Yet Another Admin page offline - RN214

[Jason_G]

New to the community - Thanks in advance for all help and advice.

I have been running this RN214 for a while without issues.   I updaed the firmware to 6.9.3, again no issues.

I then tried to install an app - phpsysinfo.  This was from the admin interface, i just click install on it.  Right after that instaled, i lost access to the admin interface.

Cannot get to http or https
Cannot ssh

Unit is online and healthy in readycloud - i can even access folders

Raidar finds the unit, however when i try to download logs, it asks for the user and password - i then get an invalid user / password error.

I can access shares via afp without issue.

The front panel says the correct IP and is responsive, i was able to power if off by the front panel and it rebooted without issue, however still no admin access.

I am not sure what to do next to get the admin access back.

Here are the ports that its listneing on (notice http / https / ssh are all missing)

Host is up (0.0043s latency).
Not shown: 993 closed ports
PORT      STATE SERVICE
111/tcp   open  rpcbind
139/tcp   open  netbios-ssn
199/tcp   open  smux
445/tcp   open  microsoft-ds
548/tcp   open  afp
8200/tcp  open  trivnet1
10000/tcp open  snet-sensor-mgmt

Nmap done: 1 IP address (1 host up) scanned in 1.25 seconds

[mdgm-ntgr · Accepted solution]

You updated apache2 to 2.4.x. That's going to break things. You should be able to access the admin page now.

[Marc_V]

Hi @Jason_G

Welcome to the Community!

Were you able to try and use a different Browser? Clearing cache or going Incognito?

Regards

[Jason_G]

Not a browser issue, confirmed on multiple browsers and 2 different laptops.   Thats when i portscanned the box and found that TCP: 80, 443 and 22 were not even listening.

[StephenB]

Whatever you did probably crashed the web server software in the NAS.

Probably the best thing to do is to update your backup, since you do still have access to the files.

Then try rebooting the NAS, and see if that helps.  If it fails, you can try an OS reinstall (likely won't work, but there is a chance).  If the reinstall also fails, you can do a factory reset, reconfigure the NAS, and restore your data from the backup.

[Jason_G]

NAS was rebooted via the front panel, problem carried through to next reboot. 

I was wondering if the reinstall would help, was going to give that a shot.

I was asked to boot to tech support mode, patiently waiting for that person to have a moment to take a look. 

Hoping to avoid a factory reset....

[StephenB]

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@Jason_G wrote:

I was asked to boot to tech support mode, patiently waiting for that person to have a moment to take a look. 

.

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If someone from Netgear is willing to help, that certainly is your best path to avoid a reset.

[mdgm-ntgr · Accepted solution]

You updated apache2 to 2.4.x. That's going to break things. You should be able to access the admin page now.

[Jason_G]

I can, thank you so much for the help.

It must have been part of that package? I know i didnt update apache independantly.  Guess ill stop playing with the apps and stick to stuff i know more about.

So glad its back, thanks again for the assistance.