× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Kardano
Luminary

cifs/smb backup jobs not working on FW 6.9.0

I make a new discussion for this problem as it seems to be another problem that has @geek_Alex in thread Very slow copy with SMB which was solved.

 

 

After installing FW 6.9.0

All my backup jobs which download or upload data from/to windows share seem to be EXTREME SLOW, in fact they dont end correctly and stay freeze in state "In progress"

 

There was no problem on FW 6.8.1:

Backup Job Name: UT Backup
Backup Job Type: Incremental
Protocol: cifs
Backup Source: [remote:cifs]///192.168.77.100/uTorrent
Backup Destination: [Backup]/uTorrent
Backup Start Time: Fri Oct 20 2017  0:05:08
Backup Finish Time: Fri Oct 20 2017  0:05:09
Backup Status: Success

On FW 6.9.0 that job is running for hours a still does not complete.

Client or source of shares are 2 diferrent Windows 7 PC's.

 

full settings for backup job:

 

Windows/NAS (Timestamp) -> share

Source:

Type: remote - Windows/NAS (Timestamp)

host: defined as IP

path: share On PC

(test connection is OK)

 

Destination:

share on NAS

 

Schedule

every 24 hours 0:05-0:05

 

Options

scheduke full backup: first time

On completion send: status and errors

Remove selected contents of backup destination before backup - NOT selected

After backup is complete, change ownership of files.... - NOT selected

 

same thing happening (not wokring) for jobs which are:

share -> remote: Windows/NAS (Timestamp)

 

I tested it to or from shares from/to PC's with Windows 7, Windows 10, Windows swerver 2003. All the same.

 

if it is Full or Incremental job - the same.

i tried to create a new jobs - no difference between new and old.

i tested with various settings from SMB plus - no difference.

tried disable SMB3 encryption - no dofference.

 

It seem that files are copied with accurate speed (about the same time as with FW 6.8.1) but then job does not end and hang in state "In progress".

all other jobs i have (Rsync) running OK.

 

i tried to downgrade RN204 to FW 6.8.1 - all jobs are Fine an running corectly on FW 6.8.1.

On RN104 (still FW 6.9.0) problem with smb/cifs jobs remain.

 

Can someone to test this issue and help?

 

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless),RN204|ReadyNAS204
Message 1 of 24
StephenB
Guru

Re: cifs/smb backup jobs not working on FW 6.9.0

I've asked Netgear if they can look into it.

Message 2 of 24
Kardano
Luminary

Re: cifs/smb backup jobs not working on FW 6.9.0

@StephenBThank you very much.

Message 3 of 24
bernd-76139
Aspirant

Betreff: cifs/smb backup jobs not working on FW 6.9.0

I can confirm this bug. Hanging, share with 2 MB start transfering  and copies files , but not terminating. Waiting now for more than 1 hour. Aborting.

 

Model: RN204|ReadyNAS204,RN31200|ReadyNAS 300 Series 2-Bay
Message 4 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Yep, totally similar to this other thread. In my case Backup Jobs from NAS to External USB disk are still OK after 6.8.1 -> 6.9.0, 6.9.0 seems to have affected Backup Jobs having a CIF Share as Source on a Windows host and a CIFS Share as Destination on the NAS only.

Definitely a bug...

Message 5 of 24
Kardano
Luminary

Betreff: cifs/smb backup jobs not working on FW 6.9.0

if destination is cifs share on Windows, than it is also affected.

Message 6 of 24
StephenB
Guru

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Both of you are running Windows 7, correct?  It'd be useful to know anyone running Windows 10 is also seeing this.

 

Also, how is SMB3 transport encryption set on your NAS?

Message 7 of 24
bernd-76139
Aspirant

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Yes, Win7 Ultimate, SMB3 enabled. Backup of home directories on the same NAS to another share is working.

 

Message 8 of 24
StephenB
Guru

Betreff: cifs/smb backup jobs not working on FW 6.9.0

6.9.0 has a new setting for SMB3 transport encryption.  It can be set globally in system->settings->services->SMB, or it can be set share-by-share (share settings wheel->network access->SMB->advanced settings).  By default it is enabled but not required.  

 

Have you manually adjusted that setting?

Message 9 of 24
bernd-76139
Aspirant

Betreff: cifs/smb backup jobs not working on FW 6.9.0

No, it was set like this after reboot. Did't know whether to change

Message 10 of 24
Kardano
Luminary

Betreff: cifs/smb backup jobs not working on FW 6.9.0

@StephenB

As I mentioned in my 1st post I Tested it to Win 7 AND Win 10 and Server 2003

 

I did more test:

 

RN204 to/from share (cifs, Windows/NAS Timestamp) full backup/incremental on client with OS:

Windows 7 Pro x64  - 2PC

Windows 8.1 Pro x64 - 1PC

Windows 10 Pro x64 - 1PC

Windows XP Pro - 1PC

Windows Server 2003 - 1PC

 

SMB3 encryption on or off - no change.

If I remeber correctly Windows XP/ Server 2003 uses SMB1 (so SMB3 encrytption is on these client irelevant)

 

All OS above is result the same, seem to independent of version OS (Windows)

Message 11 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

In my case Source CIFS Share is on a Microsoft Windows Server 2012 R2 host.

Message 12 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

In my case Source CIFS Share is on a Microsoft Windows Server 2012 R2 host.

 

SMB3 Transport Encryption setting IS - apparently - NOT set (blank, not Enabled, not Disabled, not Required...simply blank) on all the NAS's shares my NAS has.

 

So IMHO this issue can't be directly related to a (new) setting - SMB3 Transport Encryption - that has a default post-update configuration pre-share value common on all existing NAS's shares...and that value, as written, is "blank".

 

Global SMB Settings on my ReadyNAS 314 are actually - on ReadyOS 6.9.0 - as before (since I didn't touched anything before the update):

ReadyOS_6.9.0_SMB_Settings.png

 Backup destination (CIFS Share on NAS) SMB Advanced settings:

ReadyOS_6.9.0_SMB_per_Share_Advanced_settings.png

 

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 13 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

I add this log line (taken from /var/log/frontview/status.log) which suddenly showed up after the update to ReadyOS 6.9.0 and with regard to the next backup job scheduled for that day (as written above: and valid only for CIFS on Windows Server to CIFS on NAS jobs):

 

[17/10/27 12:05:13 CEST] notice:backup:LOGMSG_BACKUPQ_PROGRESS Backup job Day WAM Uploader files backup to NAS01 is already in progress. Consider adjusting backup schedule.

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 14 of 24
StephenB
Guru

Betreff: cifs/smb backup jobs not working on FW 6.9.0


@Kimera wrote:

I add this log line (taken from /var/log/frontview/status.log) which suddenly showed up after the update to ReadyOS 6.9.0


That happened because the previous backup job never finished, so that's consistent with the rest of your symptoms.

Message 15 of 24
StephenB
Guru

Betreff: cifs/smb backup jobs not working on FW 6.9.0


@bernd-76139 wrote:

No, it was set like this after reboot. Did't know whether to change


Based on @Kardano's post, I think it's not relevant.  I suggest leaving the setting alone.

Message 16 of 24
mike_knott
Aspirant

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Hi StephenB,

I am also seeing this problem on a windows 10 PC.

 

The backup is pulling data from the laptop to an SMB share on the NAS. It worked fine until the 6.9.0 upgrade. The relevant files were backed up correctly; the job just never terminated and I only realised when I saw a warning 24 hours later when the following day's backup said the job was already in progress. Backups from an SMB share to another SMB share appear to work ok.

 

SMB3 transport encryption is set to 'configure per share' and 'Enabled' within each share. I have not changed these settings.

 

Thanks,

Mike...

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 17 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

On 6.9.0, see my screenshots above, it seems that, globally for SMB, the SMB3 Transport Encryption is enabled, but on a per-share basis the setting on my Firefox shows up totally blank ("SMB3 Transport Encryption setting IS - apparently - NOT set (blank, not Enabled, not Disabled, not Required...simply blank) on all the NAS's shares my NAS has.")...should I conclude that blank means "Enabled" at least because, globally, for SMB was set so as default on 6.9.0?

It was reported that changing to "Disable" to test how that impact on the backup job issuss has no positive effects...

Message 18 of 24
a904044
Aspirant

Betreff: cifs/smb backup jobs not working on FW 6.9.0

In my case it is happening when the source is either of 2 Windows 10 laptops (different brands) and also from my second Readynas RND4000

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 19 of 24
aniraghome
Tutor

Betreff: cifs/smb backup jobs not working on FW 6.9.0

I have this same problem with a Win 7 desktop and laptop after upgrade to 6.9.0 when i run these through backup button it does create a log comeplted but the job status is still in in progress any solutions to this ?

Model: ReadyNAS-3100|ReadyNAS-3100
Message 20 of 24
Kimera
Guide

Betreff: cifs/smb backup jobs not working on FW 6.9.0

Follow, as example, this other related thread.

It should be fixed actually (if you want for speed up the hot-fixing process - as I learned today - perform a ReadyNAS reboot and wait at least 15 or 20' after that, then test affected ReadyNAS affected Backup Jobs by manually starting them...I did that and it worked on my specific case/scenario).

Message 21 of 24
Kardano
Luminary

Betreff: cifs/smb backup jobs not working on FW 6.9.0

on verion 6.9.0+4 all working OK.

Message 22 of 24
rdylab
Aspirant

Re: cifs/smb backup jobs not working on FW 6.9.0

ReadyNAS 314 4bay 6.9.0 same issue backup in progress hang.

Back from ReadyNAS to another NAS via Cifs

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 23 of 24
Kimera
Guide

Re: cifs/smb backup jobs not working on FW 6.9.0

@rdylab: check this other whole thread to understand if your NAS is currently running on ReadyNAS OS 6.9.0 + 4th Hot Fix patch (indeed we all wrote about how 6.9.0+4 fixed our issues). Clearly if your issue is equal to (now solved) ours.

Message 24 of 24
Top Contributors
Discussion stats
  • 23 replies
  • 5641 views
  • 1 kudo
  • 8 in conversation
Announcements