error message when shared file is available for editing

[CJS_UK]

Hi, we have a ready nas that was all working fin until a few weeks ago when all of a sudden the following scenario happens:

user 1 opens excel file to work in it

user 2 opens same file but gets message about file being locked for editing and so clicks "notify"

user 1 saves and closes file

user 2 get snotification about file being ready to access (all ok up to here)...

user 2 clicks to open file for editing and gets message

"We're having trouble connecting to the server.  If this keeps happening, contact your help desk"

if user 2 closes the error, and the file and re-opens it's all OK.

this problem can be replicated vice versa too.

Before a week or so ago there was no problem.

I have upgraded firmware to 6.7.5 but the problem remains.

Anyone else seen this or have any ideas?

Many thanks,

JJ@CJ

[Marty_M]

Hello CJS_UK,

Please try to perform a File Permission reset and check if it will make any difference, please see guide here.

 
Welcome to the community!
 
Regards,
Marty_M 
NETGEAR Community Team

[Marty_M]

Hello CJS_UK,
 
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Marty_M
NETGEAR Community Team