"Newly added disk has failed SMART test" but disk status is OK

[Charybdes1]

Hi,

I try to add a 5th disk (on the HCL) to my ReadyNAS Ultra 6, but I receive a "Newly added disk has failed SMART test" error message and the new disk is not added to the volume (no volume expansion).
However, the SMART+ disk status in "Component Status" is OK. 

I connected the disk to a PC and had a SMART check also OK (on CrystalDiskInfo log below).

What should I do so tha t this disk can be added and the volume expanded ? 

Thanks for your help.

Best Regards 

----------------------------------------------------------------------------
 (6) WDC WD30EFRX-68EUZN0
----------------------------------------------------------------------------
           Model : WDC WD30EFRX-68EUZN0
        Firmware : 82.00A82
   Serial Number : WD-WCC4N2CCJV3Z
       Disk Size : 3000,5 GB (8,4/137,4/3000,5/3000,5)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 5860533168
   Rotation Rate : 5400 RPM
       Interface : Serial ATA
   Major Version : ACS-2
   Minor Version : ----
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 1858 hours
  Power On Count : 7 count
     Temperature : 32 C (89 F)
   Health Status : Good
        Features : S.M.A.R.T., 48bit LBA, NCQ
       APM Level : ----
       AAM Level : ----
    Drive Letter :

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000035 Read Error Rate
03 183 183 _21 0000000016DA Spin-Up Time
04 100 100 __0 000000000007 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _98 _98 __0 000000000742 Power-On Hours
0A 100 253 __0 000000000000 Spin Retry Count
0B 100 253 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000007 Power Cycle Count
C0 200 200 __0 000000000002 Power-off Retract Count
C1 200 200 __0 000000000017 Load/Unload Cycle Count
C2 118 113 __0 000000000020 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate

[StephenB · Accepted solution]

The SMART test is run by the drive itself.

Did you run the Quick Test in Lifeguard (which is the SMART test)?  Or just the extended test?

[StephenB]

You could try rebooting w/o the disk in place and then hot insert it.

If it fails again, then test the disk with Western Digital's Lifeguard in a windows PC (running the built-in smart test). 

This is a used disk, correct?  Power-on hours suggests it's at least 3 months old.

[Charybdes1]

Thanks for your help, StephenB.

Unfortunately, hot inserting the disk did not change anything and the disk is still rejected as failing SMART test.

Western Digital's Lifeguard in a windows PC says the disk is OK (PASS) - as did CrystalDiskInfo and even ReadyNAS in component status (!).

And the disk is pretty new. I bought it to expand my volume, but I had reached the max space expansion (on a 4 OS). So I had to reset my NAS to factory default - and thus had to backup all my data before. It took quite a long time - and the disk was in the NAS during all this backup processing. That's why power-on shows it's been on for 3 months - but it has not really been used at all ...

[StephenB]

You have two empty slots, correct?  Did you try it inserting it in both?

[Charybdes1]

2 empty slots, right. Same problem with both of them.

[StephenB · Accepted solution]

The SMART test is run by the drive itself.

Did you run the Quick Test in Lifeguard (which is the SMART test)?  Or just the extended test?

[Charybdes1]

That's it !

Lifeguard detected the error too. I will then contact the disk manufacterer/reseller.

Thanks again for your help

[StephenB]

I'm glad I could help you get it sorted.

---

@Charybdes1 wrote:

I will then contact the disk manufacterer/reseller. 

---

Western Digital will exchange it for a recertified disk with a shorter warranty (I think 1 year).

The reseller would exchange it for a new disk, which is of course better for you.  So see if they will accept it first (you likely are out of their normal return window).