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"Something wrong ... CNID DB" - 19035144

Pian
Aspirant

"Something wrong ... CNID DB" - 19035144

Hi

I had a problem with my iMac which had mounted on it via afp several volumes of my NVX. I rebooted the mac and tried to re-connect to the server, only to get the standard error above (ie using a temporary CNID DB, read-only mode).

From reading other posts, the suggested solution is to delete/move .AppleDB on the affected volumes - however I cannot get write access via any method I have tried (ssh, sftp).

I cannot change my cifs access to enable write access, since the web interface will not give me the share listing screen. I have tried re-installing the firmware (4.2.21), which hung (for ~1 hour) during the reboot, before I held the power button. On reboot I still have the same connection problem.

To add to the fun, I cannot seem to download the logs either.

Any suggestions please?
Message 1 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: "Something wrong with the volume's CNID DB"

Open a tech support case at my.NetGear.com and post your case number.
Message 2 of 8
Pian
Aspirant

Re: "Something wrong with the volume's CNID DB"

Hi - I am 19035144

I have re-booted a couple of times and have now lost all web access to the machine. I still have ssh access.
Message 3 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: "Something wrong with the volume's CNID DB"

Let support know the output of
# tail /var/log/frontview/error.log
if you haven't already
Message 4 of 8
Pian
Aspirant

Re: "Something wrong with the volume's CNID DB"

Before I saw this post I rebooted with both boxes ticked (check file system and the other one I can't remember).

File system check froze at 69%. (I left for several hours and there was no change.) I hit the power switch.

Now I have a NAS with "Booting ..." on the lcd and not much happening. It answers pings, but no ssh access.
Message 5 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: "Something wrong ... CNID DB" - 19035144

Best not to keep on trying to fix things yourself. You're only likely to make things worse. Support does have a means of remotely logging into units (they can provide you with instructions on how to give them access if it comes to that).
Message 6 of 8
Pian
Aspirant

Re: "Something wrong ... CNID DB" - 19035144

Just for the record ...

Whether it was something I did, or a consequence of the error that occurred I don't know. But the Netgear Tech support managed to get my NAS back up with some data loss due to a "massive file system corruption". I have backups of my most critical data, so didn't lose too much, and, after a factory reset, all seems ok.

I am most concerned by what I did/what happened to cause data loss. And am very uncertain what cause the original CNID DB error, and what can be done to avoid it in the future.
Message 7 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: "Something wrong ... CNID DB" - 19035144

Improvements have been made to Netatalk (AFP/Time Machine service) over time and as a customer of NetAFP which develops Netatalk, NetGear does a good job of updating Netatalk in firmware updates.

Whatever caused the problem occasionally things like this can happen. You're unfortunate that it's happened on your system. It's one of many reasons that backups are important. See Preventing Catastrophic Data Loss
Message 8 of 8
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