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unable to login to admin acount on nas duo RND2000 v2

leamlane
Aspirant

unable to login to admin acount on nas duo RND2000 v2

Cannot log in to admin account after upgrade to Firefox and edge Internet Explorer.

Get the following error message:-

Secure Connection Failed

An error occurred during a connection to 192.168.68.107. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
  • Please contact the website owners to inform them of this problem.

This web site might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

Thanks JOHN

Message 1 of 5
Sandshark
Sensei

Re: unable to login to admin acount on nas duo RND2000 v2

Yep, it's telling you exactly what the problem is -- as do dozens of other messages in this forum.  Your ancient NAS does not support TLS V1.2.  All the major browser developers have removed support for earlier versions due to security issues, and you went to browsers without TLS 1.1 support..  IMHO, TLS V1.1 is still perfectly fine for a home network, but you have to work around it not being supported.

 

So, you need a browser that can support TLS V1.1.  You could re-install one of the ones you went away form, or turn on TLS1.1 support in one that still does.  I believe FireFox is one where you can still do that.

 

The only issue in doing so is that it's turned on for all instances.  I frankly do not understand why the browser developers have not allowed it to be on for local IP addresses (192.168.x.x and 10.10.x.x).

Message 2 of 5
StephenB
Guru

Re: unable to login to admin acount on nas duo RND2000 v2


@Sandshark wrote:

or turn on TLS1.1 support in one that still does.  I believe FireFox is one where you can still do that.

 


Yes. Set security.tls.version.min to 1 (browse to about:config and search for the setting).

 


@Sandshark wrote:

Your ancient NAS does not support TLS V1.2. 


Once you regain access, there are a couple of other potential options.

  1. it is possible to make a simple mod to virtual.conf that would let you log into the web ui using http (unencrypted)
  2. If you truly have a v2, there is also an add-on that will give you TLS 1.2 support

Note that many owners of the original Duo mistakenly believe they have a v2. 

 

The Duo v2

  • says "ReadyNAS Duo v2" on the front panel
  • runs 5.3.x firmware.

The confusion happens because there are often other labels on the original Duo that include a v2.  These need to be ignored when identifying the model.

 

After you can confirm the model we can give you some more details on these options.

 

 

Message 3 of 5
leamlane
Aspirant

Re: unable to login to admin acount on nas duo RND2000 v2

Message 4 of 5
saudade
Apprentice

Re: unable to login to admin acount on nas duo RND2000 v2

What StephenB said.  My Duo says V2 for the model number on the sticker but no V2 on the front door.  It's a V1.

 

Mine runs 4.1.16 (the last update).

Message 5 of 5
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