Can't connect to admin page 6.6.1

[chi100v]

Yesterday I install BitTorrent Sync on my device, reboot system and now I cant connect to admin page.

System ver. 6.6.1

Please help.

[mdgm-ntgr]

Does RAIDar 6.2 indicate that the management service is offline?

Can you send in your logs (see the Sending Logs link in my sig)?

[chi100v]

I don't know what happend but now all work fine.

Thanks for help! 😃

[chi100v]

Restart device again, same problem... RAIDar 6.2 indicate what service is online. Already I wait about 4 hours and nothing happend...

[mdgm-ntgr]

What happens when you go to https://192.168.0.203/admin

[chi100v]

The browser requests a username and password, after this see screenshots from the the first post.

[chi100v]

Can someone explain how fix it?

[mdgm-ntgr]

Just sent you a PM

[jaholstein]

Upgraded to FW 6.6.1 & have several problems

A) can't connect to ADMIN page.

B) Restart won't work on RAIDar 6.2 page nor using BLUE button on cabinet

C) Getting an invalid NAS CAPACITY email

Using RAIDar 6.2

- Could not find any devices

- pressed RESCAN

- device is quickly found and status is HEALTHY

All 4 drives have green checkmarks showing FW 6.6.1

The LOCATE function works correctly

The BROWSE function works correctly [opens explorer, i can access & open docs on the NAS]

The DIAGNOSTICS function works ok and downloads a ZIP file.  

    however RAIDar 6.2 returns "no devices found" splash screen but does find my NAS on RESCAN.

Problem Details:

A)  Clicking ADMIN PAGE I get the same V-E-R-Y S-L-O-W results as follows

1] loading

2] NEGEAR splash page showing FW 6.6.1

3] Connecting splash page

4] Password Request to ADMIN

5] Admin Page is OffLine splash page

B) Clicking RESTART on RAIDar 6.2

1] I get the ADMIN PW popup, and enter [successfully] the PW

2] System says "are you sure you want to restart?"

3] I click yes/ok 

4] nothing happens

C)  The reason I even went to the ADMIN page is that I got an email that my 7TB NAS was down to 20% available,  When I checked using MS-Explorer the NAS is showing 68% available which I expect to be close to correct.

I hope someone can help me.

Thanks, Jim

[Retired_Member]

Next time you are able to get to the website disable AV. With 6.6.1 this service is getting more than busy from time to time and that does not work as designed. During those phases you might not be able to access the admin page. Just wait for 6.7 to enable AV again.

[Retired_Member]

Regarding topic C) I have no fix but can shed a light on the background:

It is related to hidden resources. Download the logfiles and go to btrfs.log. You will find something like the following

=== filesystem /data ===
Data, single: total=7.50TiB, used=7.48TiB
System, RAID1: total=32.00MiB, used=896.00KiB
Metadata, RAID1: total=1.00GiB, used=142.78MiB
GlobalReserve, single: total=64.00MiB, used=0.00B

The error message you get is most probably related to Metadata, indicating that yours might be nearly full.

Switching off AV and/or de-installing all apps you do not truely need might be of help.

[Tommo2008]

Hi Mdgm,

Im having the same issue with accessing the webui.  I see that other users have disabled antivirus however im unable to access the web ui to do this.  Can i do it via ssh?

Doing a bit of self investigation I ran the following cmd:

systemctl status apache2

got the following:

● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:
enabled)
Active: failed (Result: exit-code) since Fri 2017-03-03 21:11:15 G
MT; 10min ago
Process: 2959 ExecStart=/usr/sbin/apache2 $OPTIONS -k start (code=exit
ed, status=1/FAILURE)
Process: 2577 ExecStartPre=/frontview/bin/fvapps (code=exited, status=0/SUCCES
S)
adm

and folowed by:

systemctl restart apache2

and got the following response:

Failed to restart apache2.service: The name org.freedesktop.PolicyKit1 was not provided by any .service files
See system logs and 'systemctl status apache2.service' for details.

Any help will be great as it was working fine until the other day!

Thanks

[Ki_Adi_Mundi]

sounds like some file lost,  may try a os reinstall by boot menu ? 

[AaronACV]

Hello to all,

after a month I found the password:

username: admin

password: password

Try that user/password in admin website.

Many thanks

Antonio