× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

No apps installed or available - even when installing manually

No apps installed or available - even when installing manually

My readynas lost its apps section a while back, maybe a year or 2 ago. I never really cared since that one was just used for backups. Now I have a need for adding a couple apps but the pages are blank. I have tried reinstalling the OS and that did not work. I would rather not default the ReadyNAS and lose the data thats on there. Is there any way to fix this? I was actually wanting to use resiliosync to mave data off the Nas at this point. Can someone assist? I have access to everything else and the unit works perfectly other than that.

 

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 1 of 12

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

You used to have a volume called RN314R10. You deleted this volume but the system was still looking for apps under /RN314R10. This caused problems installing the package that's necessary for available and installed apps to show in the GUI.

 

/lib/systemd/system/apps.mount and /lib/systemd/system/home.mount needed to be manually modified to point to the relevant locations under /data

 

This has now been done and the problem is fixed.

View solution in original post

Message 11 of 12

All Replies
JohnCM_S
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

Hi highintensity,

 

May I know the current firmware of the NAS? Have you also tried clearing the web browser cache?

 

Regards,

Message 2 of 12

Re: No apps installed or available - even when installing manually

Sorry I forgot to add. Version 6.9.3

Yes I have had several computers and browsers show the same thing.

Message 3 of 12
JohnCM_S
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

Hi highintensity,

 

Can you download the system logs and then send it to us? You may check this link for the steps on how you can send it.

 

Regards,

Message 4 of 12

Re: No apps installed or available - even when installing manually

Here they are. They would not attach so I sending a sharing link.

<Redacted>

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 5 of 12

Re: No apps installed or available - even when installing manually

<redacted>

Message 6 of 12
StephenB
Guru

Re: No apps installed or available - even when installing manually

Don't post your logs publically - there are privacy implications.  Options are to (a) put the download link in the email or (b) send the download link to a mod using the privage message facility in the forum.

 

I've redacted your links, and sent them in a PM to @JohnCM_S

Message 7 of 12
JohnCM_S
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

@highintensity @StephenB

 

I have received the logs. Thanks.

 

We will review those and then provide a feedback as soon as possible.

 

Regards,

Message 8 of 12
JohnCM_S
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

@highintensity

 

By the way, have you tried manually installing the Resilio Sync app? If not, you may try that and see if that will succeed. You may download deb file of the Resilio sync app here.

 

Can you also post a screenshot of what you see on the Apps tab of the NAS admin page?

 

Regards,

Message 9 of 12

Re: No apps installed or available - even when installing manually

Yes I have tried installing it and other apps. Nothing happens even though it looks like its installing. It says Processing then fails with no error number.

Both windows apps and installed apps blank

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 10 of 12
mdgm-ntgr
NETGEAR Employee Retired

Re: No apps installed or available - even when installing manually

You used to have a volume called RN314R10. You deleted this volume but the system was still looking for apps under /RN314R10. This caused problems installing the package that's necessary for available and installed apps to show in the GUI.

 

/lib/systemd/system/apps.mount and /lib/systemd/system/home.mount needed to be manually modified to point to the relevant locations under /data

 

This has now been done and the problem is fixed.

Message 11 of 12

Re: No apps installed or available - even when installing manually

Thank you soooo much. In the past 10 years I have contacted you all 5 times and every time your ROCKSTARS. Thanks.

Brett

Message 12 of 12
Top Contributors
Discussion stats
  • 11 replies
  • 2334 views
  • 2 kudos
  • 4 in conversation
Announcements