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Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Jophus
Luminary

RN102 6.4.0 official firmware update not posted? Still 6.2.5

My RN102 informs me the 6.4.0 is available so I used OS6's update mechanism - which left it at 6.2.5.  I did this twice with no "upgrade" performed.

 

I then looked to manually download the file - however the website shows 6.4.0:

http://support.netgear.com/product/RN10200

 

while the download is still 6.2.5

http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.2.5-arm_RN102_RN104.zip

 

 

FYI - my legacy Ultra 6 updated perfectly!

 

Thanks

Message 1 of 22
Michael_H_QLD
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

I saw the 6.4.0 update available, downloaded, applied and rebooted apparently OK

 

It showed 6.4.0 had been applied when the admin screen came up at that point but ...

 

Since then:

I cannot load the admin page most of the time just get the Splash screen and nothing further

I can mount drives briefly but they cannot be written to and dismount

If the admin page come us it shows No services are running but otherwise looks good

RAIDar shows the device and drives all checked OK but says Management service is offline

 

Wish I'd never trusted the auto update notification :((

How can this be fixed ?

 

 

 

Message 2 of 22
JennC
NETGEAR Employee Retired

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hello Jophus,

 

Please use http://kb.netgear.com/app/answers/detail/a_id/29938 instead for downloading 6.4.0 firmware version.

 

Regards,

Message 3 of 22
Jmztaylor
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

I am having a similiar problem.  No matter what my OS doesn't upgrade.  Whether I use the built in upgrade system or download that file manually and upload it never actually does the update.

Message 4 of 22
vandermerwe
Master

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

when you do the manual update, do you receive any error messages? 

Did you try a different browser to do the update?

Did you unzip the downloaded file?

Message 5 of 22
Michael_H_QLD
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

How can I manually do the update if I can't acces the admin page ?

Yes I have tried 3 browsers with the same result, it's the NAS end where the problem lies

Yes I unzipped the download file

 

I have also made a recovery USB stick but not had any success with that either ...

 

Update: Just maged to reboot the NAS this morning and got the admin page to load, have followed the manual process to Upload ReadyNASOS-6.4.0-arm.img and it's just finsihed the upload and I clicked to reboot ... hasn't done it yet but fingers crossed this takes and works.

Message 6 of 22
vandermerwe
Master

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Yes a reboot is always worth a try.

I would not ever do a usb boot recovery unless you are specifically instructed by Netgear to do this.

It is always a last resort intervention when all other options have failed.

USB boot recovery can make things much worse.

Message 7 of 22
Michael_H_QLD
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

I'm still waiting for it to reboot and see if the manual update takes correctly -  the read/write LED is flashing quickly, the power button LED flashing slowly and the display shows "Rebooting ... see you soon" - so just letting it run in it's own time ...

Message 8 of 22
Jmztaylor
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Yes to all except no error message.  Just reboots like normal every single time.  Even if I use the built in update system it never updates.

Message 9 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5


@JennC wrote:

Hello @Jophus,

 

Please use http://kb.netgear.com/app/answers/detail/a_id/29938 instead for downloading 6.4.0 firmware version.

 

Regards,


Thanks JennC.  However Netgear are misleading users by stating a 6.4.0 update is available when the link clearly goes to 6.2.5.  When will the correct Auto-notification update to 6.4.0 accurately link to the 6.4.0 update?  Why notify of an update and link to an existing firmware version?  Further - when will the official support site link to the correct firmware... on both the:

http://downloadcenter.netgear.com/en/product/RN10200#searchResults

and

http://support.netgear.com/product/RN10200

The "6.4.0" text links to a "6.2.5" file.

 

Come on guys... release it properly or don't release it at all!

Message 10 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Notwithstanding the posting of incorrect files on the Netgear support website - my RN102 won't upgrade when manually fed the 6.4.0 arm binary image.... stays at 6.2.5.  The upgrade appears to work, askeing me to reboot.... but in my Ultra 6 log showed and entry:

Wed Oct 7 2015 14:58:59 System: Firmware was upgraded to 6.4.0.
Wed Oct 7 2015 14:58:59 System: ReadyNASOS background service started.
Wed Oct 7 2015 14:55:16 System: The system is rebooting.

 

The RN102 just reboots, shows "6.2.5" on the splash and then asks me to update to 6.4.0 again........

 

Thu Oct 8 2015 10:07:05

 System: ReadyNASOS background service started.
Thu Oct 8 2015 10:05:43 System: The system is rebooting.
Thu Oct 8 2015 9:59:34 System: ReadyNASOS background service started.
Thu Oct 8 2015 9:58:15 System: The system is rebooting.
Thu Oct 8 2015 9:52:57 System: ReadyNASOS background service started.
Thu Oct 8 2015 9:51:37 System: The system is rebooting.
Thu Oct 8 2015 9:49:10 System: ReadyNASOS background service started.
Thu Oct 8 2015 9:47:41 System: The system is rebooting.
Thu Oct 8 2015 9:36:53 System: ReadyNASOS background service started.
Wed Oct 7 2015 15:31:02 System: System is shutting down.
Wed Oct 7 2015 15:18:44 System: ReadyNASOS background service started.
Wed Oct 7 2015 15:17:21 System: The system is rebooting.
Wed Oct 7 2015 15:09:00 System: ReadyNASOS background service started.
Wed Oct 7 2015 15:07:37 System: The system is rebooting.

 

I have "upgraded" 6 times now without moving from 6.2.5.  What is happening?

Message 11 of 22
JennC
NETGEAR Employee Retired

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hello Jophus,

 

When you click the 6.4.0 link at http://downloadcenter.netgear.com/en/product/RN10200#searchResults it downloads the zipped file and when you open it, it has 2 different files, the released notes and the IMG file which is the 6.4.0 firmware. I did this and was able to see the FW file.

 

Regards,

Message 12 of 22
StephenB
Guru

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

The log suggests you have the correct firmware image, but something else is wrong.  A filling OS partition is one thing that can prevent updates (and likely there are others).

 

You might need to contact support.  

 

There is also the cheap but painful way out - try a factory reset and then upgrade.  The rebuild the NAS, restore data from backup, etc.

 

JennC-  The support page for the RN102 was definitely wrong yesterday.  The 6.4.0 link pointed to the 6.2.5 zip.   That is fixed now.

Message 13 of 22
JennC
NETGEAR Employee Retired

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hello Jophus,

 

You might want to try using a different web browser too to check. Then contact support center if the same.

 

Regards,

Message 14 of 22
fehler10
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hi, I have the same issue. Tried to install the 6.4.0 firmware automatically and manually several times but it´s still 6.2.5. I have tried different browsers (Firefox, Safari)

Message 15 of 22
kohdee
NETGEAR Expert

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hi,

Sorry, we fixed the downloadcenter to use the 6.4.0 binary instead of the 6.2.5 binary for the 6.4.0 release to ARM boxes. It should be the 6.4.0 binary now for those trying. The release notes page for 6.4.0 always listed correctly the 6.4.0 arm build. http://kb.netgear.com/app/answers/detail/a_id/29938

http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.4.0-arm.zip

 

If your unit is not getting 6.4.0 update request automatically, check your network setttings (DNS, gateway) and confirm it has internet access. 

 

If you're having another issue like where the ReadyNASOS seems to be restarting constantly, you might want to contact support or private message a link to your logs so I can just review what is going on. This could be caused by your browser caching the 6.2.5 interface instead of requesting the 6.4.0 interface. Sending old calls for data retrieval in the UI when they've been updated to a new version could be a cause for this. Thanks.

Message 16 of 22
JennC
NETGEAR Employee Retired

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hello fehler10,

 

Have you tried contacting support center? I see you still have one time exemption for the support.

 

@Jophus Please contact support center too. You still have support warranty.

 

Regards,

Message 17 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Hello kohdee.  This stil hasn't worked for me on my RN102.

 

I used Chrome yesterday to both:

Auto-update via OS6 web interface AND

download and manually update via "Settings" using the image file INSIDE the zip file

 

Today I re-downloaded manually and tried again both:

In Chrome (auto and manual update), and

Edge (auto and manual update)

 

My box has now "updated" 10 times and I am still on 6.2.5 - and it still prompts me to download the update.....

 

This is not a good experience so far, both with the inconsistent posting of the update between webpage/system by Netgear and the fact that it just won't work.

 

I will just stay on 6.2.5 until Netgear sorts it out.  Is there a way to disable the auto update notification?

Message 18 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Thanks to Khodee for looking into my ReadyNAS issue via remote diagnostics.  Seems the downloaded update does not exhibit the expected checksum - so update fails.

 

Multiple efforts to update show multiple checksums - meaning no two update files uploaded to the ReadyNAS are the same....  After investigating a network/Jumbo Frames issue and reverting back to 1500MTU, the update failed again.

 

Looks like this is specific to my RN102  A factory reset is not palatable, as this is a backup box for my main NAS.  My legacy Ultra 6 updated fine to 6.4.0, with Jumbo Frames enabled - indicating it is not my network that is the issue - it is in the RN102 somewhere.  The data on the RN102 also checks out - checksum compare of primary to backup files is equivalent.

 

Seems my RN102 is staying on 6.2.5 for the foreseeable future.

Message 19 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Tried again by downloading the firmware onto a USB stick and updating from it plugged into the 102's front port.

Still on 6.2.5...
Message 20 of 22
TEASEA413
Aspirant

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

I am having the exact same issue with my NAS. Updated, box shows success, reboot and tells me to update. Its obviously an issue with the NAS. And now it is October, has anyone seen a fix?

Message 21 of 22
Jophus
Luminary

Re: RN102 6.4.0 official firmware update not posted? Still 6.2.5

Solution was posted here - and still doesn't work on my RN102.  Mine remains on 6.2.5

 

 

https://community.netgear.com/t5/Using-your-ReadyNAS/firmware-6-4-0-is-not-installed/m-p/994323#M956...

Message 22 of 22
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